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Hospital Care reviews in Thousand Oaks

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  • They are thorough. They are on top of the game as far as I'm concerned. They are professional, friendly, helpful, and you can interact to them anytime you need to talk to a doctor. It's very easy to get through to a doctor. We don't have a wait time for the program we go to. There's no rating for bedside manner because I haven't been a patient there.
    - Linda L.
  • That is a pretty large hospital and the clinic is usually pretty good. When I went to the clinic it was fine, although there was understandably, at that time, a little bit of a wait because of the time of day. Once I was in, the staff was professional and fine in their analysis of what I needed to have taken care of. So, okay.
    - Peter C.
  • The nurses are so caring. The nurses are very busy, yet ask if there is anything you need or anything they can do for you. The whole staff is there for the patient to get better and feel better. The lady that checked me into the hospital told me to come back to let me know how I was doing. The whole hospital is geared towards the patient.
    - joan s.
  • It is a lovely place. It is like being in a five star hotel. I have been there once. It is not an emergency hospital, it is a hospital where appointments are planned and doctors own it, it is lovely. It is very nice. Everybody is very helpful and very friendly. I don’t have to wait. There is no emergency room. Everybody in there has insurance. I would absolutely use them again in the future.
    - Ruth M.
  • They make it part of the paperwork to show that they cannot bill your insurance unless you sign the release papers that say they may or may not charge your insurance company even though they take your insurance card. They are having problems with the insurance companies so that is how they're stating these release papers. I could not get my husband released. I added on the paper that they were responsible for billing my insurance company and then signed the paper. They did not want to accept my form, but they eventually did. If there are problems with the insurance company that is their way to save the hospital from covering cost and then they are able to charge the patient. I may go to the insurance commissioner and make a statement. I am currently having another issue with paperwork because we did sign the original lease the first time. The second time we went into the ER is when I noticed the statement on the paperwork. They are refusing to fix any problems on the first bill.
    - Felix D.
  • The care is good but the billing is screwed up and they don't try to fix anything with it. We have been there multiple times trying to fix it, as well as the doctors, and nothing has happened. The medical staff is excellent, but the office staff is not, particularly the billing department. Their communication was not good with the billing. We would only use this hospital agan because of the doctors and the head nurse, who was excellent.
    - Felix D.
  • there was confusion regarding the required pre-op tests ordered by my physician versus what the hospital required. I was told byer the my doctors office to have the hospital call them if there was any probnlems. Instead the nurse at the hospital overode the doctor's order and added a check mark to his order. seemed kind of unethical to me. after i got through the pre-op fiasco everyhting went pretty well with the surgery except I don't think I wa educated enough as to what I should expect at home. I was just given generic advise. As a result, i had to spent an extra $800 at an emergency room over the weekend for a test I probably could have avoided. live and learn!
    - KEVIN C.
  • The staff at the emergency room at Los Robles quickly evaluated my daughter's symptoms and immediately admitted us into the emergency room to meet with a triage nurse. After collecting a patient history and weight, the triage nurse began treating my daughter for a high fever. Shortly after, we were admitted to a patient bay for treatment. There, my daughter underwent observation and evaluation to try to determine the source of the fever and the seizure-like symptoms. The ER doctor consulted with our pediatrician over the phone to determine a course of treatment. They treated my daughter very quickly, and were very thorough.
    - JOY D.
  • This is an amazing hospital. They had free coffee and treats when I went to get the initial blood work and x-rays done. The check in was friendly and efficient and the place is comfortable and pleasant. More like a hotel than a hospital. I was not kept in the recovery room any longer than necessary and everyone was friendly and always let me know what was going on. When I got to my room was huge and had six windows. It had a couch that turned into a pullout bed for a loved one. It is also quiet! All of the nurses were friendly. When I rang a bell, there was a nurse there immediately. If my nurse was busy then another nurse came with a smile on her face. The care I received was just amazing. And the food is terrific. As good as you get at an upscale restaurant. Even the physical therapy was done carefully and friendly. I almost hated to leave.
  • He was very accommodating. A very nice man, and has left an incredible legacy to his coworkers to continue his practice.
    - Guy E P.
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Hospitals in Thousand Oaks

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