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Auto Repair reviews in Thousand Oaks

  • F
    It went terrible. The car sat there for 9 days and no updates were provided throughout. I underwent significant discomfort not having my primary transportation and no rental car was offered. Finally when I contested, they offered a few oil changes, but asked me to sign a very restrictive release that would have caused me to relinquish all rights to warranties on the car. I refused their offer. I left several messages for the dealership general manager and never heard back. Very poor quality service and the car squeaks in the front that the service staff is unwilling to acknowledge. Will never purchase a car from this dealership again.
    - Arvind S.
  • A
    Rusnak BMW
    It was complimentary. The maintenance is included in my lease. I got an oil change, and they replaced my wipers. It was a standard oil change check up. It was great no complaints, scheduling was easy I did it on their website. They called me to follow up and confirmed the time. They had an appointment available within a day or two of getting it serviced. I dropped my car off in the morning. They had a shuttle available if I needed it. They did a very nice job with my car, so I'm a satisfied customer there.
    - Joey R.
  • A
    Big Brand Tire
    They are always an "A". I am going to be buying a new car that's going to be serviced by the dealer. I won't be using them again because I am going to buy a new car that's going to be serviced by the dealer.
    - Rita P.
  • A
    Red Wolf mobile mechanic
    It couldn't have been better. He did the repairs at the convenience of my own home. All parts ordered were gone over before purchasing so no upcharging. Very honest and quality work with great communication. Highly recommend!!
    - Drew S.
  • F
    I can't believe any company can stay in business with the customer service they have. Honestly over 40 phone calls and 50 mile trip to their shop and NO one ever bothered to call me back to schedule an appointment. I hope I can be there for their going out of business sale!
    - Jack L.
  • C
    We kept taking it back and they are not doing anything about it. There is a draft in the car. You cannot hear people in the back seat to the front seat because of the air flowing thru. They could've found what was causing the noise in the door, when they replaced the door. I know that it is not the weather stripping, but we can't figure it out.

    The quality is great.
    - Renita N.
  • A
    They have done all my service on the car and again they are just great, they are very fair, their prices are very good I trust them complacently they tell me I need something else they'll say you can do it next time or the time after that they try to talk you into anything.
    - Linda B.
  • A
    Thousand Oaks Automotive
    Les is the best. We have been taking our three cars here for years. They all run well. T.O. Automotive is the best for trouble shooting and preventative maintenance. No surprises. I trust their recommendations and work. They fix things right the first time.
    - John L.
  • B
    Firestone Complete Auto Care Store
    I remember them swapping tires for me and putting on one tire that was the wrong tire. Their timeliness is typically not that great. They've typically taken an hour longer than they said they were going to take most of the times when we're there. They do have a life time alignment. That's nice.
    - Kathryn L.
  • B
    It was good service but it would have to be outstanding for me to give them an A overall. We have been going to them for 30 years. They are go through things simply and trouble shoot very accurately. Their customer service tells you exactly what is going to happen, what the options are, what has to be done and or could be done and they let you choose.
    - Mark V.
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Auto Repair Shops in Thousand Oaks

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