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Carpet Cleaning reviews in Temecula

  • C
    Quality Carpet Cleaning Inc
    I want to start out by saying that the customer service when I called was absolutely amazing. They are responsive and have all around great customer service. The cleaning teams they contract with are another story. The initial cleaning was scheduled for between 1 and 4pm. At 1025am I received a call from the technician letting me know he'd be at my house in by 1035am. I let him know I wasn't home because he wasn't scheduled to arrive until 1pm at the earliest. He hummed and hawed and made it seem like I was inconveniencing him. I agreed to meet him at my home at 11am to avoid having to reschedule. When he showed up at my house I showed him the areas that needed to be cleaned. There was 1 spot in particular that we needed cleaned due to a urine smell left behind by my sisters dog. He told me that there was no way he could guarantee to get the smell out since he just used steam and a special cleaning solution. I mentioned to him that according to the website the specialized in pet stain removals. He said he knew nothing about that and couldn't help me. Before I signed the agreement I noticed that there was a section for pet stain and smell removal. When I pointed this out his response was "Oh well that's extra". Once we agreed that I was alright paying extra for him to get the smell out he completed the cleaning. He left after dumping his cleaning tanks right outside of my front door. The next morning my husband and I realized that we could still smell the urine. I called the customer service line and requested another technician be sent out to reclean the room and a stair well that still smelled musty. They were amazing and scheduled someone for the next day. The following day another technician arrived at the scheduled time. After I showed him the stained area and the stair well he asked me "What did the other guy do yesterday did he do anything?". This is just what every customer wants to hear. He then began to tell me that I under paid for the pet stain treatment and that it would be "just another $100" for him to retreat the room and he'd also sanitize the musty smelling stairs. I told him I wasn't going to pay more money for something that I was told was complimentary. He continued to negotiate with me and when he got down to $50 I felt so uncomfortable and just needed him to begin cleaning (I had a meeting I needed to call into) I agreed to pay him. He completed the cleaning and left. When I told my husband about the encounter he reached out to customer service and they apologized and agreed to refund not only the $50 I paid the second technician but also the extra I initially paid for the stain removal. We are so appreciative of this. The next day the stair still smelled musty. Although they offered to send someone again, at this point I just want to be done with this whole experience.
    - Roslynn L.
  • A
    Home Perfect Carpet & Tile Cleaning, Inc
    Home Perfect has done two jobs for us and I would give them 10 stars if I could. The first job was a rental condo with extensive water damage. Scott called on a Sunday night and came out the next morning. It was a big job and he and his guys did an awesome job of getting it done quickly and professionally. This week I had Danny come to our home to work on some water damage and he again was timely, professional and got the job done quickly. I will refer them to anyone who is looking for the services they provide!
    - Kathy W.
  • A
    Zerorez
    I remember very little, but the carpets that I had cleaned and the couches that I think I had cleaned. They were clean. The people were pleasant,��they cleaned up after themselves. If I had to give them a score, you know I'd give them probably a 10 out of 10.They did a nice job.
    - linda m.
  • A
    Optimum Cleaning Services
    Our carpets hadn't been cleaned in over 2 years. These guys were great! They really got out all of the stains including pet stains. The carpets looked like new which made the entire house smell fresh. I would recommend them!
    - Denise F.
  • A
    Zerorez SoCal
    Called office for an appointment and they were able to send someone within 2 days of initial contact.  They gave us a 2-hour window for when they would come and an estimate of the cost  based on what I told them needed to be done.  Workers called us about half an hour before arriving (they arrived well within the 2-hour window).  Darnell reviewed with me what areas needed to be cleaned and gave us an exact price.  It ended up being within $10 of the phone estimate.  I agreed to the price and they immediately began working.  Both Darnell and Daniel were very professional and friendly to me, my Dad, and even my dog.  They did a great job in a timely fashion.  I was very pleased. 
    - David C.
  • B
    Quality Carpet Cleaning Inc
    They did an excellent cleaning job. Better than other services I've used in the past. Actually, returned the grout to it's original color, which was not a small feat. The office was great and responsive. The only complaint I have, once he got here he tried to add on this and that at this and that extra cost, which I didn't like. Once we agreed on a price and I gave him a check at the end, he tried to tell me it was more. That smacked of one of those rip off schemes. Just have to be aware of that but the job was well done and nail the price down up front.
    - Eileen K.
  • A
    Accs Carpet Cleaning
    Angel and his Female cleaning partner did a FANTASTIC JOB!!!!
    I had to look for a carpet cleaning service because well lets face it? I have 3 cats, and one of them got sick and had a couple of accidents on the carpet, the stairs and in the room I had designated as their cat room.
    Well,I contacted Accs on May 18th and they were able to come do the work two days later. Wow that was so impressive. They asked me when I wanted the work done and was able to do it not only on the day I wanted but also the time frame. 
    They were both caring and trustworthy.
    They cleaned 5 rooms? 4 rooms and the stairs plus a large sectional sofa. I did have to pay a little extra for some special stuff to be but on cat urine & poop stains that were in the carpet and deodorizing stuff but it was only and extra $65 and was totally worth it.
     All the stains and odor's came out. The total bill came out to be $370? not bad for all of that work!
     I was so impressed with their punctuality, professionalism & above all hard work. They did a Great job on everything, and as I said they even got out All the pet stains and the odor's are gone. Thank you, thank you, THANK YOU? SO Very much. I will be calling on them again if I ever need more Carpet or Upholstery cleaned. 
    So if you are wondering who to use for a cleaning service than look no further than Angle at Accs Carpet Cleaning. 
    Great Job, Great Service, Kind, Honest and Caring People!
    - Leah C.
  • A
    Allan Power Clean Carpet Cleaning
    Dave did an amazing job on the carpet in my house.  I waited a few days to write this review to see if any stains came back up and they haven't!  I am very pleased.  We had a little scheduling conflict at first - I used his online booking option (I would suggest calling and talking to him in person) and it just didn't work out as planned.  Not a big deal for me though, it was easy to reschedule and he was out here the next morning. He was here for 2-3 hours and did a great job on the floor.  He pointed out areas to me and told me what to look for in the future or what may have caused the stain (such as previous cleanings leaving soap in the carpet).  He was very professional, got right to work, and finished rather quickly without compromising quality.  I live on acres of dirt and have very light colored carpet so it just attracts all the dirt.  He got all stains up and the carpet looking very good for its age.  I will definitely have him come back for regular cleanings and highly recommend him to others.
    - Helena M.
  • A
    Zerorez SoCal
    The technician did a wonderful job. We couldn't be happier with the work that he did and how the tile came out. They also took care of two patches in a bedroom where our small dog had peed and it took the smell right out.
    - Angelique M.
  • A
    Zerorez SoCal
    Was extremely pleased with this service. They did a fantastic job, and the house looked great when they were finished. The gentleman that did the service worked fast, friendly, and professional. We were very impressed and pleased. Would definitely use this company again!
    - Richard R.
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Carpet Cleaners in Temecula

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