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Travel Agency reviews in Tahoe City

  • F
    COLONIAL TRAVEL
    Last year I made a deposit on a group trip scheduled for January 2012.  This company states in their literatkure, that this deposit is refundable for any reason until 30 days after the final cost is announced.  That cost has not yet been announced, so we are still in the "refundable" time frame.  I lost my job recently, and will now be unable to take this trip due to finances.  I contacted the company asked for a refund.  It has now been over two months with no refund.  I hve filed a complaint with the Better Business Bureau, and Colonial Travel refuses to give them any information on when the refund will be sent (if ever!)   This company does not follow through on it's own rules.  I am very much in need of this deposit being returned, now that I am out of work, and Iam getting no response at all.  I do not recommend that anyone else do business with them, as you could get caught in this or a similar trap as well.
    - Arlene C.
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Travel Agents in Tahoe City

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