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Appliance Repair reviews in Taft

  • F
    Sears Appliance Repair
    They came, diagnosed and left with a return appointment in 2 weeks because they did not have the part. They charged me for the diagnosis and the part. The day before the next appointment I got an email asking if I had received the part. It went straight downhill from there. The part was pack ordered for 6 or 7 weeks. I spent days on the phone trying to get a refund for the part and canceling the service. The staff I spoke to only had the same canned responses to my issue. My call was transferred many times and I was given other numbers to call with the same result. I finally got someone to say the service was canceled. I ordered the part elsewhere and got it installed the next day by someone else. I disputed the charge. I never got a confirmation email regarding the cancellation. Two weeks later the part was delivered. I couldn���t get any info about returning it. I then get a call a week ago about returning it. Am supposed to be notified today, the results of that. The frustration in the lack of communication and the canned responses were the worst I have ever expierenced the disputed charge is still open and so far no attempt has been regarding a refund.
    - Barbara S.
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Appliance Services in Taft

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