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Chimney & Fireplace reviews in Sunnyvale

Real People ~ Real Reviews ~ Real Results

  • I am super pleased with Jones Masonry! They did a spectacular job of repairing leaks near my two chimneys on a 1930s home. This home is so old, the gutters are made of redwood, no kidding. They were able to fix some significant cracks in my stucco at the same time, and replace one of my spark arrestors. I got a complete estimate on the sport with the inspection. On the day of repairs, they were on time (early, but waited before ringing my bell, thanks!) got it done quickly and showed me in detail what they had done. I am very happy with them and highly recommend them to others.
    - Lorena H.
  • It was easy to schedule the appointment. The technician came in time, was very open to share information. Did inspection, found everything in good condition, cleaned the chimney. All done within 30-40 mins. We used the fireplace since then. All works great. Will definitely hire them again.
    - Irina B.
  • Goodfella's Adam Rosenberg became my?Project Manager, coordinating and overseeing?several specialized crews for the?majority of the job's extent. Working with Adam and foreman's made the overall experience?enjoyable. At the beginning of the job,?I expressed a number of concerns regarding nuances and delicacies involved with the job; including concerns regarding a?very young and curious toddler and a pregnant wife. All of the concerns were taken in account and met expectations. Due to some inconsistencies with the initial Project Manager and quote, there were a few disconnects regarding the contract, but Adam helped in all ways possible to help right and appease any issues/concerns and?went to bat when informing?his?Management of the discrepancies. All in all, everybody was great, extremely helpful, and the remodel job felt like working with close friends that provided a amazing learning experience. Now I have the house my family absolutely loves and everybody is envious?of in the neighborhood.
    - Kenneth K.
  • I was able to make a Service Appointment within a time frame that seemed to work for Penguin Fireplace and me. Three men came to my Home within the window of time  that was scheduled and they called to tell me when they were on their way.
    They were knowledgeable and organized, worked well together, were very patient and answered all of my questions, reviewed with me the details and my responsibilities regarding maintenance and were very mindful of their work area.
    I would certainly call them again and would recommend Penguin Fireplace to others.
    - Marian C.
  • Gladys helped me identify a plumber to run the gas line to the space -- for a reasonable cost. Then we discussed different models, sent me brochures, we decided on a model, ordered it and it was installed very quickly. It's a lovely fireplace and will be both great for us to use, and boosts the overall value of the house. Everything was quick, easy, good communication and understanding of my requests and needs. 
    - Molly S.
  • My chimney was filthy and the damper needed replacing. Tony came out and was awesome. He cleaned everything up and put in a brand new damper (and instructed me on how to use it). He also made several recommendations, including buying a wider and higher grate (done!) and how to build an "upside-down" fire (Google it). I've had several fires since then and he's 100% right. They burn longer and cleaner. His service was prompt, friendly, profession and very educational. I can't recommend him more!
    - Michael W.
  • Called and arrived early than expected.  Quickly got to work and was finished with cleaning in 1/2 hour.  Receipt included condition report for all parts of the chimney and fireplace.  Answered all questions.  Thought I heard I would get a call in the afternoon re cost of repair estimate for one part of the fireplace.  I did not receive the call and need to follow up on their estimate.
    - Gail Y.
  • Tony was very helpful and provided excellent service.  He arrived a few minutes early and quickly assessed my chimney.  My existing damper was old and warped and needed to be replaced.  He explained the situation to me in simple terms and had a replacement damper with him.  He also gave me some tips and tricks for how to have a better fire and produce more heat in the room.  He was very courteous and cleaned up when he was done in under an hour.  I would use him again and would highly recommend his service.
    - Mitchel P.
  • It went well.  The person who came was polite and competent.  He didn’t seem like he has been doing this job for a long time.  He was on time and efficient.  Everything went smoothly.  We had a few scheduling issues.
    - Anthony R. D.
  • It took us over a year to decide what we wanted in the way of a more modern look and functionality of our old tired brick fireplace.

    We visited several fireplace stores but got the best advice and  information from Ulysses at Penguin Fireplace. We decided on a gas fireplace insert as it would be the most efficient way to update and also heat our living room during the winter. Penguin had a competitive price and outstanding reviews so we decided to go with hem.

    By the time we had settled on the type of stone we wanted to cover the brick, Gladys (Ulysses's sister) had taken over the account. I like that Penguin is a family owned and run local business. I think that the owner, Efrain, is Gladys' uncle.

    When we settled on a schedule, two workers came out and installed the gas line and gas fireplace insert. The next day, the brick was covered and prepared for the new stone.

    Efrain came out to inspect the work and talk with me about how I wanted the ledgestone applied over the brick. He also recommended that we have the existing brick hearthstone covered with tile and he would have a custom wood edge installed for a custom look and to prevent any trip hazard.

    We had purchased ledgestone panels and corner pieces from Build Direct online. Some of the large pieces arrived damaged but Mauricio started the ledgestone application with what we had. After the first day, it became apparent that we were going to run out of the large panels sooner than we thought and then it was discovered that Mauricio was not using any of the corner pieces but was cutting the panels to fit the corners. Since a lot of the ledgestone was already set, we tried to buy more panels but Build Direct had discontinued the color and the panels were no longer available. I talked with Efrain about this and he came out to see how we could make this work.

    Mauricio actually took some of the broken panels and cut out some of the bigger pieces and inserted them individually along with some of the cut corner pieces so they looked like the original panels. With Efrain's expert eye for color and placement, I couldn't tell any difference between the original panels and the individually placed pieces.

    After the ledgestone was installed, Efrain had the tile installed on top of the brick hearthstone and custom cut a wood transition. The result is a very custom upgraded look, which we love.

    The new fireplace modernizes the room and is gorgeous. We are very happy with the results. Efrain and Gladys worked with us to get the updates we were hoping for.

    - Yvonne H.
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Chimney And Fireplace Contractors in Sunnyvale

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