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Auto Service reviews in Sunnyvale

  • F
    Dealers like this are damaging to the Toyota brand. The Toyota Vallejo dealership has provided many misleading quotes for an all cash purchase of a Toyota Prius 2018, stock number 57983, VIN number JTDKBRFU3J3077592. What was really bad (and the reason for this review) is that they confirmed this pricing many times by e-mail and by phone, including on the day that I was going to purchase the car. It became apparent on 11/23/2018 (Black Friday) that Toyota Vallejo never had any intent whatsoever of ever selling me that vehicle for anything even remotely close to the price provided. They have confirmed or "improved" the pricing on the same exact vehicle at least 6 different times between 11/2/2018 and 11/23/2018, including multiple times by phone (I had a number of administrative questions regarding my trade in vehicle, hence the multiple calls) and multiple times by e-mail. On 11/23/2018 (Black Friday) I was ready to purchase the vehicle, cash in hand. I called the dealership multiple times that day to make sure the car was still in stock (it was) and to confirm the agreed upon out the door price of $22037 OTD, which was confirmed multiple times by phone. I cleaned out the interior of my trade-in car (including child seats), and was filling it up with gas so I could make the drive to the dealership - and that's when I decided to get a written OTD statement. As soon as the dealership got my request - not only did the dealership immediately back out of it's $22037 verbally agreed upon OTD price, but they also backed out completely of sending me any OTD quotes whatsoever, and completely backed out of any previous quotes they provided on that same vehicle, even though they confirmed the price by phone at least 3 times in the morning and afternoon of 11/23/2018 and multiple times previously. The vehicle in question was still available to purchase on 11/23/2018. The dealership immediately backed out of the following (previously confirmed multiple times): 11/02/2018 quote of $20508 + tax & license with $1.5k rebate 11/07/2018 quote of exactly the same as 11/02/2018 11/22/2018 confirmation of $20308 + tax & license, with $2.0k factory rebate 11/23/2018 multiple confirmation of $22307 OTD as well as later $22007 OTD pricing. Dealers like this are damaging to the Toyota brand.
    - Pavel K.
  • A
    It went fine. They took me home and picked me up and the cost was in the middle of the price ranges I'd found by calling around and checking online. They did recommend but not push some additional service (new struts--which would be very expensive). For this kind of work, it's hard to tell if everything was done properly, but I've had no problems and the car has been running better than before the servicing. They were also very nice and it's near my house. And they give an AAA discount of 10%.
    - Marilyn E.
  • D
    Broken glass not removed from the car- next time check the wheel well. The service at Safelite Autoglass is highly variable depending on the technician assigned to your car- on a previous appointment there the technician was thorough and professional.
    - Edward S.
  • A
    Very conscientious. Wonderful service for repair or any questions about the car at all. Their hours are excellent. They will even come pick it up with no extra charge if it's not convenient to bring it in. Lovely showroom. They will give loaner cars if yours is going to be there for a few hours.
    - Marlene M S.
  • A
    I'm so happy I chose Midsommar Services / Car Shipping. I just moved to CA and the move was very stressful.
     The most stressful part about the entire move was shipping my car.  
    I researched many companies and Midsommar Services was the only one which didn't have nightmare reviews.  I called and spoke
    to Nofar, who was incredibly helpful and informative.  She worked within the time frame I needed and the car was picked up in the evening and arrived in my requested address approximately 5 days later - much faster than my moving
    So for fast easy and friendly service call Midsommar for your auto shipping.
    - Lee H.
  • A
    The transaction and the transportation went smoothly without any hitch or noteworthy incident, very much to our satisfaction. Cassandra from EAS gave us the quote. After we confirmed the order and paid a $100 deposit, she got back to us and walked us through the entire process on how to prepare the car, how much cargo we can put in it, when the car would ship, when and how the shipper would contact us, and how to arrange the final pick up and payment. The shipper contacted us as expected and told us when he would be at our house for pick up. They were about 30 minutes late ( not surprising, given the bay area traffic on a Friday afternoon), but they came and quickly loaded the car after noting all scratches and blemishes, told us when they would drop it off and how they would update us during transport. They were true to their word. They picked it up on a Friday afternoon and dropped it off in Wisconsin on the next Monday afternoon after giving us notice early that morning us making mutually convenient arrangements for drop off. The car was delivered in excellent condition and well ahead of schedule.
    - SIVA S.
  • A
    He is excellent. My husband and I, both use him. They do all the mechanical. They do everything. It was very affordable. We've been using him for five years. They're honest and reliable. It's a small facility and their staff is very knowledgeable. They are absolutely courteous. The work is excellent. It's guaranteed. I've never had a problem with anything. They're friendly, clean, honest and professional.
    - Sharon G.
  • A
    The guy's name is Pete, he's the mechanic there. He's really good. He does import cars but he's very fair. He's work is very good and if there's an issue afterwards, he always takes care of us from that stand point. It's just him and his son and he does a really good job. He works in the shop area of the gas station. His price is less than a hundred an hour for the work. The part is an 800 dollar part but his labor is real reasonable. Once he learns the nuances of your car, he really takes care of it. I've had him for probably 15 years. He always gives you a good deal. He's a one man operation but sometimes he'll get back log and he'll work as hard as he can. He's got a pretty vibrant business. He manages his work load well.
    - Rich C.
  • A
    The salesman was very knowledgeable and they weren't very pushy and they explained everything to you and explained the different cost ends and explains to me how they work and stuff. I would use them again in the future.
    - Belinda C.
  • A
    It took quite a while, total about 40 minutes because there were many people.
    Overall the wash was more thorough than other washes, they did miss a few spots but that's to be expected in 87 degree heat... I'd go there again.
    - Amir H.
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Auto Services in Sunnyvale

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