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Transmission Service reviews in Studio City

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  • I had been pleased with their work on my 1st visit and repair, and gave them a very good review, but now I have a different opinion.  They replaced a broken windshield. The first day I drove it in the pouring rain, my windshield wiper fell off and then I discovered the window was not sealed in one corner. I took my car back and they fixed it right away. One time as I was leaving Auto Aid my left hand turn signal was not working so I had to turn around to go right back. They did something to fix it, but didn't tell me there was a problem. I thought something had just gotten disconnected when they were working on my car, but soon after my blinker went out. I always ask them to check the car over for problems. After all the work was completed my car's steering was still making a humming noise, I took it back. They told me it was the power steering pump they had replaced. This happened twice and to their credit they replaced it on guarantee. After replacing the pump the second time and still having the noise, I asked if it wouldn't help to re-bleed the system for air and was told yes, but it was suggested to me, to try a special fluid to flush the system instead, at my cost of $79.97, I was told it might or might not help. it did not help. The last time they changed the pump they used a different company, but my car did not receive a re-bleed. It is better but still makes a noise. The day I picked it up I could still hear the noise, but I was told it was gone. My idle was running high and I had to take it back again. I guess they just do not here these things when test driving. They had my car a long time to repair it, they always keep it a long time. My car is old, but only has 93,000 miles on it, so I understand it does take a little longer to get parts, but not that long, but I didn't want to rush them. I feel if it was a newer car they would get the work done faster. I do appreciate the ride and pickup they offer. After having over $4,500.00 work done on my car since 12/2014 at Auto Aid, one would expect it to run better. The car vibrates when warming up and the idle is still not right. They are very nice but I would prefer the work get's done correctly the 1st time. I have had to take it back so many times. I would only go there now because of the guarantee
    - Janeen M.
  • My experience with them was very good.  It was still more than $2000 less than it would have been if I had replaced it with another provider so that's why I was happy. They saved me money.  I hope I don't have to use them again but if I have to, I would.
    - Linda C.
  • I drive by Atco transmission Center everyday on my way to work. They always seem to have a number of cars that they are working on. The sign outside posts in business since 1956. The outside is clean for an auto center considering the area and other local mechanics. That's where the good part ends.
    I checked them out on the web to see the hours and what they offered. All seemed on the up and up. So I drove over the next day and spoke with the guy in the office. He agreed to do an inspection of the transmission free of charge and he would call me.Two hours later he called me and said that he had run several diagnostic tests and discovered two problems with the car. The first was that the transmission was shot and would have to be rebuilt at a cost of $2400.00 plus labor and the other issue was that the computer piece that controlled the transmission was fried out as well. He went on to explain that the good news was that Toyota did not readily disclose that the computer was covered under a warranty for 10 years or 150,000 miles and that my car was covered so he would do me a favor and handle it through the dealer and install once the transmission was rebuilt with a minimal additional labor cost. Total out of pocket expense would be under $3000.00.
    A little sticker shocked although understanding that it was not going to be cheap I decided to pick up the car and discuss the cost with a friend. I went and picked up the car and went home. I talked with a friend and they said to get a second opinion and gave me the number and location of a shop he dealt with in the past. Please see my other review on Leon's Transmission in Reseda, CA after this.
    Bottom line. There was nothing wrong with my transmission at all. No issues. It did not need to be rebuilt. It was not broken or malfunctioning. It was the computer piece comtrolling it that was covered under warranty. The other place worked with the dealer and replaced the piece at no expense out of my pocket. I paid nothing to get my car fixed.
    ATCO Transmission Center was about to rob me of $3000.00 for nothing. They are crooks. Do not take your car or truck here. They seriously cannot be trusted.
    - Timothy M.
  • I love this place. They did an inspection of my car after I was almost robbed of $3000 by another mechanic. After discovering there was nothing wrong with my car except a peice that was covered under warranty by the dealer. They coordinated the drop off and repair of my car. The best part they charged me nothing as everything was covered under warranty.
    I felt repected and valued by them as a consumer.
    - Timothy M.
  • I am a senior--a semi-retired musician who cannot afford to be ripped off like I was when I tried helping a good friend.  But who CAN?
    In March of 2011, I took my friend's 2008 Corolla to a Toyota dealer for an engine light diagnosis. The diagnosis was that the automatic transmission needed work.  Toyota dealers don't work on transmissions (they only replace them for around $4500), so they suggested, since the Toyota had only 70,000 miles on it, that a good chance was that it was something minor, and that we might want to have an automatic transmission specialist check it out to see if it might be something small, like a sensor or a seal.  Just as a point of reference, the car ran just fine; we decided to take it into the shop only because of the Check Engine light. So I phoned around town.  Within 10 minutes of the start of my phoning, Aamco Van Nuys called me back. I hadn't even left my number, but they must have used caller ID.  Even though the Aamco person was aggressive enough to pursue me, he was also soft spoken and reassuring that this car didn't sound like a big job, and that a full diagnosis would be $550(which would be applied to repair if I were to approve it, which I told him I could not afford beyond the $550).  I told him that it couldn't be any more than that as I couldn't afford it. He strongly reassured me that if the estimate was for more than $550, he'd reassmble his work and send us off with a running car in the same condition as I had left it in his care.  So I agreed and brought the car to him.  He said he'd get right back to me.  I initialed the work order, which he retained. Before I left the Aamco lot, I told him several times, with my friend present, that I absolutely could not afford more than $550, and he assured me that if it was more and I couldn't afford it, he'd return the car in the same running condition that I left it. 

    Not even an hour later, while I was having dinner, Armando phoned me.  This time, he wasn't as reassuring.  In fact he told me, using technical terms I don't understand, that the transmission was burned up and that for the $550 he'd reassemble, but that the car probably wouldn't run! He almost seemed frantic as he exclaimed that the transmission was in pieces.  When I'd try to remind him about our agreement, he just kept interrupting me as if he had turned off his earpiece.  He said if I wanted the car to be functional, I'd need to authorize him to rebuild the whole transmission. Otherwise, he'd try to put it back together but he said the car probably wouldn't run!!  What a dreadful shakedown. No price was given at that time, tho I repeatedly asked.  He said he'd have a price the next day. ; The next morning he told me the car would be ready that evening, quoted me a price of $3300, and when we came to pick up the car, he escorted me to a dimly lit room, pulled out the work order, and told me to sign in several other places, which on paper gave me no recourse (except, of course, to sue them with our word against theirs).  I have no written proof that I was shaken down so badly.   On top of it, the person there, Armando, had told me that it was a lifetime warranty, but the paper says limited time, and when I asked him about that, he told me that this would've cost me more, but that he did me a favor by saving me money and time (granted, it was a Saturday).  Imagine that!! But the inedible icing on their cake was that, within hours after my friend drove off their lot, the engine light came on again, but this time the transmission was making grinding noises it had never made before and the car was not driving well.  We weren't about to take it back to them, lest they find something in the engine to rip us off for.  It took a while to get the old parts back from Armando, but I finally did. I then took them to be checked out by another mechanic who claimed they were not burnt up at all, in fact they were clear.

    Armando and his company refused to refund me anything.  I've tried---both with the credit card company(The credit card people were very nice, but said that their hands were tied)  And support from Aamco headquarters was a joke!!  I sure wish I would have read some of the online reviews before the fact.  They seem to echo my experiences nearly note for note.

    This problem has been following me for the last five months. This issue and the way I was treated has been completely unjust. I wish it had never happened or at least that it had been taken care of in professional manner.

    After all this was done, I had someone from the Bureau of Auto Repair take a look at the old parts. They said that the parts didn't look burned or damaged like this shop said they were.  So far 2 mechanics concur.
    - Norman W.
  • Basically, we arrive with one of our cars and Joe gives us an estimate by the end of the day and usually has the job done by the same day, unless it involved ordering parts that took time. In that case, he notifies us ahead of time. He is always on schedule and if he is particularly busy at that time, he lets us know in order to avoid any misunderstandings.
    - Daniel C.
  • Mr. Moon is the best mechanic. We've been using him for several years. He is the most honest mechanic we've ever met. We found him because we had a problem with a transmission and they said that it was going to cost $3,000. I was complaining about it and someone said we should take it to Mr. Moon. We did and the cost was $300. He will tell us if things can wait or he will look at something and just tweak it like if the check engine light comes on and we think it is going to blow up. We have a Mercedes and Mercedes wanted $600 to replace it. Good old Mr. Moon said we could buy it down the street and he would put it in for nothing so the headlight cost $200. He is everything that we would want a mechanic to be. He is honest, fair and does great work. He is remarkable. We will use him forever until one of us dies.
    - FRAN C.
  • Jack (co-owner, with son David) welcomed me as a new customer. The waiting area was kept clean and bright. Jack accepted a new customer coupon, even though it had recently expired. He answered some questions I had about servicing older cars and about ordering parts. I came in without an appointment, but work was still completed in a timely manner. Jack called to review needed repairs, again to give me a status report at the end of the day, and then once more when work was completed. The final cost was in line with the estimate. The work quality was fine, they are customer-oriented, they back their work with guarantees, and I will be returning to them.
    - Mary W.
  • It is a very friendly atmosphere. They offer you a ride home if your car is left there overnight. What car repair place have you heard of that would do that? It is a female-owned mechanic service shop & it is very woman-friendly. They give very simple & understandable explanations about what is wrong with vehicles. They do not try to beat around the bush or lie to get extra money. It took overnight to get all the problems repaired, but I really appreciated the ride home I received from one of their employees. They took me about six miles home that night & gave another six-mile ride to me back to the dealership the next morning to pick up my vehicle. They are very mindful of keeping the car maintenance costs to a minimum & will let you know if there is something that can be done at that time to avoid further headaches & expense in the future. The owner's name is Bekah, & she is a fabulous mechanic & an even more fabulous person. She is very trustworthy, competent, & honorable. I would recommend this place to anyone, but especially to women.
    - Kimberly C.
  • I had a very good experience with them. The guys there are nice, knowledgeable, and it was a comfortable place to go get work done.
    - Jeffrey D.
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Transmission Shops in Studio City

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