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Chimney & Fireplace reviews in Studio City

  • F
    After several very nice conversations, emails, and an appointment -- no show, and no follow up. I left a message, and a very friendly and informative gentleman explained in detail what this job would entail, to start, and what the price would likely be. We made an appointment. But no show, and no follow-up call or email. I left a follow-up email, and a message through Angie's list -- followed up both, and had a lovely conversation with a woman in the office with a promise to follow-up, but no one ever did. Given the high ratings on Angie's list, I am very surprised at this exceptionally poor service. Previously, I could really count on Angie's referrals -- Now, I'm not so sure.
    - Amy L.
  • A
    - ARDA Y.
  • A
    It was a great experience working with Construction Masters. They just completed my room addition and complete home remodel. I was really worried at the beginning of the project since this was the first time I hired someone for such a huge project. Moshe supervised the job from beginning to end. He was on top of the project and very helpful with suggestions as far as materials, flooring, fixtures, etc. I am really thankful and appreciate that his pricing was honest and according to my budget. I would definitely recommend them to anyone that is looking for an excellent contractor.
    - Joe M.
  • A
    I called several fireplace repair companies but this one was by far the very best.The receptionist was very friendly and gave me several on-line choices for a possible fireplace replacement units. She explained that in spite of the summer heat, they were very busy with real estate work.  I waited 3 weeks for an appointment and was glad I did.

    They gave me a 4 hour widow for the appointment but explained that they'd call 30 minutes before they arrived. They were here within one hour of the 4 hour window and called before they arrived. The Fiddler staff arrived exactly as they said they would and were wonderful. Enrique was the technician and he did an excellent job of restoring my OLD gas fireplace to good working order. He and his colleague were very polite, took great care to keep my house clean as they worked, and put all the pieces back in place when they were done. I would HIGHLY recommend them!!

    - Therese C.
  • A
    Enrique was pleasant and professional.  I called for them to clean our chimney because I thought that was what was causing the problem.  He evaluated the situation inside and outside and said he thought it was the decorative metal piece on top of the chimney outside that was inhibiting the draw of smoke.  He told me why he thought that.  He said it would be a waste of my money to clean the chimney because it wasn't dirty enough.  He pointed out a few other things about the fireplace.  They took it off and sealed it up on the roof.  He did a test fire to make sure the smoke was going straight up, which it was.  He and his assistant always wore protective booties over their boots so they wouldn't track anything into the house.  Both my husband and I were very impressed with his knowledge and professionalism.  We would definitely recommend him to anyone.
    - claudia b.
  • A
    I must say, as I use multiple sub contractors in different areas for my business, my experience with Burntech and Mike the owner were fantastic. This is a real hands on operator that cares. His crew is on time, knows their trade, keeps the areas clean and the client consistently informed. Furthermore, this crew handled this job over the Christmas holiday and worked diligently to finish inspections in order to give us working fireplaces during the break. They dealt with all inspections professionally and timely, as well as, passing each and every one. As an owner, Mike Fletcher, I would gather, has multiple jobs going on, yet he stayed in contact with me at all times and showed up to the job site throughout the whole job to make sure all was done correctly. Lastly, the job came in on time and on budget, which in my experience, is rare and I personally think a great many GC's should take a lesson from this guys book on customer service. Prices are also competitive for a very niche specialty. Highly recommend and my first call for fireplaces and masonry in the future.
    - Morgan M.
  • A
    I'm very pleased with the results of the remodel. Before I found my house a very depressing place to spend time and now its a joy to live there. I live in a very small house and having this level of remodel going on can become very disruptive and trying. If there was a time when I needed a break and have my house to myself Gil was excellent at having his working not come to my house on those days. Gil was also very responsive too all my requests. He responded to all texts within an hour, most times within minutes. I interviewed three companies for this project and Palatin stood out as the best. Gil showed up promptly for his appointment gave me some rough estimates on what I was thinking would cost and then followed the next day with a detailed bid on the job. Palatin's bid was in the middle of the three. So based upon his professionalism I decided to go with Gil. Also, much appreciated was Gil's advice on design details as the project progressed in addition to the free design consult for the cabinets, back splash and counters. I recommend Palatin without reservations.
    - John S.
  • B
    The grill was old and filthy and they made it better. They were prompt. I was able to use my grill as it was clean. I wasn't totally impressed with them as the service was just ok. I thought they were going to replace some of my broken knobs and stuff, I feel like they just kind of cleaned it. I was not there when they were there and maybe my grill is to old for parts but when I spoke to them over the phone they were gonna do that, so I was bummed. It took them about three weeks to come out as they are pretty busy. 
    - Christine E.
  • A
    After consulting with a couple of contractors, we chose Ralph and Fireplace Improvements to perform work in our home. Ralph was great about talking us through the process, and he gave us instruction on how to do demo in preparation for his arrival. (This was our choice, and it saved us money!)
    The job did begin later than anticipated, as real life affected schedules and couldn't be helped. That being said, once work began, we were quite pleased with the process. Each day, Ralph cleaned the work area and let us know what to expect the following day. When all was said and done, we had exactly what we had requested: a beautiful, working fireplace with adjacent built-in shelves and a wooden mantel. (We painted the fireplace brick and shelves ourselves, and stained the mantel. Again - this saved us money.)
    We wouldn't hesitate to recommend Ralph and Fireplace Improvements to our friends, nor would we hesitate to hire him again. He is courteous and professional, and his artistry and craftsmanship are greatly appreciated.
    - Ria B.
  • A
    Me and my wife had been saving money waiting for a house to go up for sale in North Hollywood (we had been targeting the area for a while but everything the realtor showed us wasn't up to snuff). We finally found a place right where we wanted but the house was in bad disrepair. After getting a few ideas on what it would cost to tear down what was there and build our dream home we decided to purchase the property. The first company that came out gave us a price of a little over $900,000 which seemed OK. Luckily my wife decided to check out a few other places and we ended up contacting Supreme. We met with Patrick (who is not only an amazing project manager but also one of the owners of the company) after explaining a few things he brought our cost down to $826,000 which needless to say made our eyes widen a little bit. After meeting with yet another 3 companies we still found Patrick to be the lowest and most experienced we'd talked to. 

    So we moved forward with the project it started in November of 2014 and should be finishing up next month (May 2015). We have been extremely happy with the speed and quality of the work being done. I was a little cautious due to the price difference since it was so much but so far the work has been going great, no delays and no surprise costs which was my biggest worry.

    I check in with Patrick or his office daily and they are always super nice and helpful with letting me know whats going on with my project.
    I can't wait to see what the final product looks like. I will keep you guys posted.

    - Fred F.
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Chimney And Fireplace Contractors in Studio City

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