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Sears Appliance Repair

Founded 1956 • Angie's List since July 2016

B Rated | 12 Reviews

Description

Sears Home Services is America’s #1 appliance services provider. Our thousands of experts based throughout the U.S. deliver guaranteed quality and workmanship. We work on most makes and models whether they were purchased at Sears or not. We take care of your house so you can enjoy your home. Only Sears offers 3 unique ways to save on appliance repairs! 1. Standard Repair Service + 90 Day Guarantee • Cost is provided after technician diagnoses the problem • 90 day guarantee on parts and labor* 2. Flat Repair Cost + Extended Repair Coverage • $249.99 or $299.99 pre-set price (depending on type of appliance) • 1 year of coverage up to $500 for any additional repairs (includes parts)** 3. Flat Repair Cost + Multiple Appliance Coverage • $129.99 for your initial repair with purchase of Home Warranty Appliance Plan • 1 year of repair coverage for up to 10 appliances with 11 subsequent monthly payments of $49.99*** Book your appointment with a Sears expert technician today! * 90 Day Guarantee: The limited warranty provides that if within 90 days from the date of your Sears in-home repair your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge. Excludes damage caused due to service provided by any party other than Sears. This warranty gives you specific legal rights, and you may have other rights that vary by state. ** Appliance must be less than 10 years old to qualify for Service Smart Agreement. Covers up to $500 in parts and labor. Limitations apply. *** Limitations apply” ...

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Verified Reviews

A few reviews for this pro…

B

RATED

08/14/2018

They had to return a second time because a part needed to be ordered.

DESCRIPTION OF WORK
Washing machine repair

CATEGORY appliance repair

D

RATED

08/28/2017

I would never recommend this service to anyone.

DESCRIPTION OF WORK
I have had multiple times that I used the service group and each time I was disappointed. At one point I had a Kenmore stackable washer and dryer reinstalled at a different address. An appointment was made and when they got to the house they told me they would not move it because some moving pins were not available. I moved it myself and they eventually hooked it back up. Another time they came to fix a dryer at the house and they apparently rang the door bell and we did not hear it. They called their office and said we were not home and went to the next appointment. The certainly did not call us, because we had our sell phones. I called the office about 30 minutes after the repair person was suppose to be here. The office said that the technician rang the door bell and determined no one was home and left. I asked for them to come back and got rather rude "NO" as a response. The next available appointment was a week out. I said no sent back the repair parts and found another repair company.

CATEGORY appliance repair

F

RATED

07/22/2017

These people are completely unprofessional. Do not hire these people. They are rude and they are liars.

DESCRIPTION OF WORK
They said they would be here between 1 and 5 pm At 4:30 they called to tell me it would be 7 to 9 pm. At 5:30 the technician called and said he needed to reschedule and did not know anything about 7 to 9 pm. I called customer service and they said they would send someone from 7 to 9 pm. I got an email telling me that someone would now be out from 7 to 9 pm. I called again at 6:30pm to confirm. Dispatch said they were not going to send anyone out and that 7 to 9 pm is not even an appointment time. That someone in customer service must have lied to me. That the soonest appointment was in a week. In the mean time all my food is getting spoiled. I explained to dispatch that I needed simeone tonight or tomorrow morning. She hung up on me.

CATEGORY appliance repair,heating & air conditioning/hvac,home improvement stores

D

RATED

05/04/2017

They made an appointment 1-5 and I got an email at 4:50 saying they would not make it and they would reschedule for the next day. I called and was told a tech called in sick. I asked why they couldn't have called sooner so I didn't waste my time waiting. She said they would make it the next day and I told her not to bother I would call someone else. They still sent a tech out the next day and I tu...

DESCRIPTION OF WORK
I had a problem with a dishwasher.

CATEGORY appliance repair

F

RATED

02/07/2017

I have only a few words of advice for anyone looking for an appliance repair service. Do NOT use Sears. I had an appointment scheduled from 8am to noon. I arranged to stay home from work for that time. When they weren't there at noon, I called back to be told my appointment had moved to 10am to 2pm (without notifying me). The Tech called at 12:20 to say he just received my service call, he didn't ...

DESCRIPTION OF WORK
Refrigerator Repair

CATEGORY appliance repair

Services Offered

Appliance repair - cooktops, microwaves, dishwashers, double ovens, dryers, freezers, garbage disposals, gas grills, ice makers, ranges, range hoods, refrigerators, ovens, stacked laundry, trash compactors & washers.

Services Not Offered

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General Information
Free Estimates
No
Payment Options
American Express, Check, Discover, MasterCard, Visa
Emergency Service
No
Warranties
Yes