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Moving reviews in Spring Valley

  • F
    Mission Transportation
    This company is the shadiest company I've ever done business with. The sales person who gave me the estimate, Al, was friendly enough but way underestimated my quote and I ended up paying over $1,700 more than expected. The movers who came we're very punctual and nice and thanked me for packing so much myself since it saved them time. They were very clear on what the process with the stickers was and how they would list everything out for me. They stored it for me for 2 months before I decided to get a storage unit in CO and keep my stuff here instead. The person I spoke to about delivery was Adam, the operations manager. Weeks go by and I didn't hear anything about my stuff. So I call and I'm told Adam will get back to me. Another week goes by and I still hadn't heard anything. I start to get a little nervous. When I finally get ahold of Adam he very rudely says "you're not our only client". As if I don't have a right to ask when my stuff will be delivered. He tells me my stuff should be here the next couple weeks and that I would be notified a few days in advance. So finally, after weeks of waiting, I get the text that my stuff will be delivered. I also got multiple texts reminding me that I need to pay the full balance to the driver by cashier's check before they can unload the truck. Driver asked for the check and I gave it to him. Now back in the beginning, my original movers had told me the stickers would be called out for me. The stickers were a disaster. There were multiple of the same numbers and a high amount of items without any sticker at all. My stuff is still in storage and I have no idea what boxes could be missing because everything was so mislabeled. A couple things were broken / scratched but still usable, so I wasn't too concerned. About 20 minutes into this process, I exclaimed how excited I was to get my beautiful blue couch back. The driver looked at me and said "it's not here" and I felt my heart drop. I thought he was kidding but he shook his head and said (not exact words) "I only have half of your stuff here, ma'am. I was told not to say anything to you until you noticed and then have you call Adam so he can explain. He is going to pretend like this is a mistake, but you seem like a really nice lady and I don't want you to get screwed." They had loaded his truck with half of my belongings, and half of someone else's belongings. How does that make sense? I called Adam, but he kept ignoring my phone calls. I texted him and told him he needs to answer or the next call I make is to my lawyer. He texted back and said, "I'm trying to find out what happened". But I know he knew exactly what was going on. He finally called me back and tried to pretend like it was an accident, and someone made a mistake. I called him out on it, so he started saying it was "Industry standard", it's not. I have since talked to multiple moving companies and they agree that this is not a normal thing and is extremely shady behavior. I insisted he give me my check back and I would pay him when I got the rest of my stuff. He kept saying he "can't authorize that" (he is a part owner and is perfectly capable of authorizing it). I kept insisting until he got to the point where he was trying to hang up. I didn't let him. I told him it was his responsibility to come up with a viable solution to this issue. So he finally said I could take my check back if I deposit half the money into his account when the banks opened the next day. I agreed. Mind you, this is after almost an hour of arguing. Anyway, I deposit the money the next day after they send me the account info. A couple weeks later, they told me my stuff would be delivered. The driver had brought a guy with him from San Diego and they were very nice and helpful. But then they started unloading and some of my things were SMASHED beyond repair. My desk, 2 of my bookcases, a lamp shade that somehow didn't make it into a box, and a few other items. After going through the whole list, there were items that were missing for sure. My wheelbarrow, 2 nice patio chairs, and an expensive file cabinet. There could be boxes missing but again, I don't know because the labeling was so terrible. The driver, Kevin, took pictures of everything broken and made a list of all items damaged and missing for me. He assured me he would put in a claim on my behalf. it's been almost 2 months and I still have almost no information about my claim. They refuse to answer any questions about the contract I have (they're saying they will only give me $300). I have now submitted a BBB complaint. Worst business ever, stay far away.
    - Alana M.
  • A
    S & D Moving
    I called for an estimate and the friendly sale person was very nice about our situation. The estimator came out on time as scheduled and had a written estimate to me next day! In the end our plans were put on hold but once things get worked out I'll be giving them a call.
    - Chris N.
  • A
    State Farm was prompt with payments and gave helpful recommendations. The workers they recommended for the pack-out were so honest; they found a substantial amount of cash hidden away and alerted me to it. My husband had hidden it and forgotten it was there. Their honesty and professionalism is tops! Of course I gave everyone a large tip from the discovered treasure! I was nervous about having everything packed up; it is like moving! But they were quick and efficient, each box was labelled and nothing was lost or broken. State Farm has always been so quick to respond to anything involving my property, many thanks State Farm for their professional help in a crisis!
    - Karen F.
  • A
    MSJ Delivery Moving & Storage
    Sawn and Asa are outstanding.  I live down a steep driveway and they were unable to get the truck backed down the hill without potentially damaging the fencing.  With no complaints, they parked at the top of the hill and got started hauling all of my furniture up to the top of this long, steep driveway.  Both the delivery staff and the office staff were very professional and I would definitely use them again.  They are worth it!
    - Sheila H.
  • D
    Jordan River Moving & Storage
    see above.  

    purchased services we puchased included:

    move our household goods from Olympia, WA to San Diego, CA-about 10,000 pounds

    2 months worth of storage in the Kirkland warehouse.
    - Marianne M.
  • A
    Bay Park Moving
    The movers were stuck in traffic (Saturday afternoon race track). They were to arrive between 11am and 1pm. They arrived after 3:00pm. The manager called about 11am and stated they would be late. He kept me updated on their location, calling me several times. When they did arrive, he sent three men instead of the two requested, the extra man at no charge to me. After they arrived, they pitched in, and all the moving was completed about 8:30pm.
    - Gail D.
  • F
    Initially very friendly and helpful. Said that they were not very busy and it wouldn't be a problem. Told me arrival time would be between 2-4pm, but might be closer to Noon to 1PM. I waited until 4pm and called them to see when they would show up. Sales person said the movers were just leaving the dispatch area and would be there shortly. At 5pm I called & was told the movers just left and were maybe stuck in traffic. Couldn't give me a definite time they would show up since its now rush hour traffic. I finally had to force the sales rep. to call dispatch to contact the movers to give me a call as to when they would really show up. No apology for misrepresenting the truth every time I asked for a timeframe. After I complained and said that I had been waiting since Noon, I asked for a discount but was basically told "no way!"
    - JOHN R.
  • A
    Top Shelf Delivery and Moving
    - laurie a.
  • A
    MSJ Delivery Moving & Storage
    - Kathryn J.
  • A
    Moved Piano from one House to another. Did an excellent job.
    - Doris A.
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Moving Companies in Spring Valley

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