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Chimney & Fireplace reviews in South San Francisco

  • C
    The Chimney Doctor
    I did not want to take the time and hassle to pursue a refund, because I don't know gas fireplaces well enough to determine if my experience merited a refund.   I am not a fan of writing a less than stellar review.   There are way too many factors to consider before trashing a small local business provider on this site - does the contractor have the flu, marital spate first thing in the morning, etc.   If I can't say something positive, I would prefer not to waste my time writing a review - unless it is absolutely atrocious service, but truly how often does that happen with vendors that are presumably vetted for this site?
    - Molly L.
  • D
    MISTER CHIMNEY CLEANING & REPAIRS, INC

    I have to say their cleaning job was fantastic. But, the repairs and customer service sucks. I should have known there was going to be trouble. Since on the first visit, they called and said they would be late. ?Well at least I received that call?.

    Let me get back to what happened. I called Mister Chimney, to get an estimate, to replace a damaged chase cover. Martin, from Mister Chimney, gave me an estimate. We agreed on the price. He said he will have it installed this Saturday. At that time, we agreed to have the chimney cleaned and the wood that seals the chase replaced. Since some of the wood fell out and was rotted. So I waited all day Saturday. Mister Chimney was a no show. The next Wednesday I called them. The woman, who answered the phone said she did not know anything about this. She gave me Martin?s phone number. I called him and he said the guy who makes there chase covers  was in the hospital sick, so I asked him why he did not call me, he just said he was sorry. At that time I verified that the cover was going to be stainless steel. He said no its not, I said I want stainless steel. He said it will cost me five hundred dollars more. I said let?s just cancel the whole job. Martin called me back later to negotiate a price. I agreed to split the difference the job was back on. Once again Martin said we will be out Saturday, once again they were a no show. I called Monday to find out what happened. Once again the woman did not know what was going on. She set up an appointment for mid-week.  The guy comes to install the chase and clean the chimney. He said he was just here to remove the old chase and install the new one. I said what about the cleaning; he said he will have to call. Okay, he did a great job of cleaning the chimney - but when it came to the chase cover - not so great. First he did not replace the wood seal, and he said he did not have any stainless nails. So he used copper coated nails. I asked him what happens when the copper coat wears off, and he did not have an answer. Well, now when we use the fireplace with any wind at all smoke gets in the attic and down into the garage. It travels between the brick of the fireplace and the wood chase. Once again, I make a phone call and it takes another phone call before they say they will fix it. They make another appointment Martin shows up and says that we did not agree to replace the seal, but he will have a guy come out Saturday to replace the missing wood that seals the chase. I said he should replace all the seal not just the one missing piece. Once again Mister Chimney was a no show no call.

     

    So I say that Mister Chimney is great for cleaning not so great on repairs and customer service..

     

     

     

    C


    Chimney cleaning and Chimney Chase replacement This is an amendment to my last review. Angies List works. Martin from Mister Chimney brought what seemed to be his whole crew by. They did the repairs, and he realy seemed very concerned that this job gets repaired this time around. Thanks Angies List..
    - Carl K.
  • A
    Warm Solutions
    I have a pre-fab (not masonry) fireplace in my condo and needed new fireplace doors. I checked online and at Home Depot and Lowes, and unfortunately, you cannot use pre-made doors on pre-fab fireplaces - you could end up burning your house down!I called a couple of places in SF - one never returned my calls, and the other told me I couldn't get replacement doors (which have to be custom made) for less than $1200, and they couldn't come out to measure for another 3-4 weeks.
    Then I went to the Warm Solutions store. I made an appointment to get my fireplace measured that week, and here it is about 3-4 weeks later, and I have beautiful new fireplace doors, exactly what I wanted, completely installed, for less than $1000! I'm very happy with the end result.The guys who came to install the doors were on time, very polite, and cleaned up after themselves completely. When you've been working on a home improvement project for awhile, this is something you really come to appreciate! I would definitely recommend Warm Solutions to a friend.
    - Jennifer S.
  • A
    The Irish Sweep
    It turned out great. He was on time and cleaned up very well after himself. He did a great job, he found one thing that could have been a problem and fixed it right then and there. I was very pleased and have recommended to others.
    - M C R.
  • A
    The Chimney Doctor
    unknown
    - Suzi K.
  • A
    The Chimney Doctor
    unknown
    - Donna-Lee P.
  • A
    The Chimney Doctor
    unknown
    - Gina L.
  • B
    The Chimney Doctor
    Claimed I need to get the invoice from Angie's List because I purchased the coupon from Angie's List. Not willing to call!
    - Joe L.
  • A
    MISTER CHIMNEY CLEANING & REPAIRS, INC
    unknown
    - Jack L.
  • A
    MISTER CHIMNEY CLEANING & REPAIRS, INC
    unknown
    - Marti B.
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