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Cleaning reviews in Soquel

  • D
    A Special Touch Cleaning Services
    Everything was fine until one of the cleaners broke a glass shower door. Accidents happen. That's why there is insurance. I asked the cleaner to contact their insurance carrier to see about covering the cost of the shower door replacement. She became verbally abusive and refused to carry on a rational conversation. She accused me of trying to rip her off, she called me a bad person and said I was morally wrong. Several times I repeated that this was just business and that she should not take it personally. They say they have insurance for the business, that insurance should cover the damages. She continued with personal attacks and bizarre comments about me, the house, the previous tenants, the people who had installed the shower door, taking me to court. They left without finishing. She decided I wasn't going to pay her for the cleaning that they had done. That was completely her invention. I never said a word about withholding payment for work that was done. I simply wanted them to call their insurance company about the broken door. I paid them in full, though now I regret it since I doubt they will follow through with their insurance company. I'm beginning to think they may not ever have insurance. She also said she would say bad things about me on Angie's List, if I posted a review. No one should have to put up with that kind of behavior from a vendor.
    - kyle m.
  • A
    Stanley Steemer
    The Two young gentlemen were on time. They explained what the cost was going to be (as quoted by the scheduler on the phone. The scheduler also informed me that they don't take Discovery cards.) and what they needed for the source of water. They asked if I wanted Scotch Guard, which I declined. They answered my questions/concerns: safety for my pets as the carpet was drying (safe for them to walk on), and how long does it take to dry and suggestions to help it dry quickly (open a lot of windows). We walked through the house checking for and identifying stains and questionable areas. They went quickly to work - treating the high traffic areas and stains first and then cleaned the carpets. They finished in a little over an hour (I have 1000 sq ft home). It looked beautifully. I paid by check and received my statement of services. I would highly recommended them.
    - Sharon C.
  • A
    Doctor Clean
    The friendly service began from the beginning with the person answering the phone with a cheerful, helpful voice. She was able to accommodate my need for nearly immediate service..  The fellow arrived on time, and was also upbeat.   He was careful to shield my furnishings from damage by moisture.  He began then with a vacuuming of the carpet. Proceeded to evaluate the more stained areas, treated them with appropriate chemicals, proceeded through the buffing process.  He then rinsed and extracted the carpet, leaving it gleaming, barely moist. 

    He has a large extraction system on his truck.   He advised me on how to best apply fans to complete the drying. He requested I call him if any stains returned.  The carpet was completely clean and dry the next AM. This carpet is about 20 years old. It is holding up well as it is maintained well.  This is the third time I have used the Doctor Clean service.  Each time my experience has been consistant, From the first service, the cost of his service was slightly less than his closest competitor.
    - Martha B.
  • A
    Quality Carpet Cleaning Inc
    - MARK A.
  • A
    Perfectly Clear
    It was great, they were very good.
    - Karen F.
  • B
    America's Best, Inc
    See above.
    - Laura R.
  • A
    Adam Furlanic Carpets
    Overall, Adam was punctual, very friendly, quick, very knowledgeable about carpentry and gave me some great pointers. Left the carpet looking almost new so I saved money and very reasonable.
    - Susanna F.
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Cleaners in Soquel

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