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Appliance Repair reviews in Sonoma

  • F
    ASIEN'S APPLIANCE
    The technician said the error code and presence of some bluish crystals inside the refrigerator indicated the problem was with the refrigerator, not the freezer. He said the evaporator coil, condenser motor and filter drier would have to be replaced, and freon would have to be added. We said, "Are you sure? You really can tell all that in just 10 minutes?" His cocky answer was all about how he'd repaired a thousand of these and he knew what he was doing.
    He said the parts would be covered by warranty but the labor would be $657.50 -- for a job that he estimated would take 90 to 120 minutes. After he left I called Asien to complain about the exorbitant labor rate. I was told labor charges were determined by the job, not by the hour, as if that somehow was supposed to make it okay to charge what would be somewhere from $328 to $438 an hour! 
    But wait, it got better! A few days later Asien's service manager called to confirm we wanted to proceed with the repair. And then he said that more than $250 in additional parts would also be required. So, in total, the repair, including the initial service call, would cost $1,027! We smelled a rat. This just seemed like a racket.
    We called another repair service -- Bradley's in Petaluma. Their technician took his time with the diagnosis and came up with a very different conclusion. He said the error code indicated the problem was with the freezer, not the refrigerator. It indicated the freezer compressor was running too frequently. He opened up a panel and found that the compressor exhaust was covered with built up dirt and lint. He cleaned it and told us that probably was all that was needed. If not, the error code would return in a few days. Well, it hasn't. Bradley's charge was $147. 
    Asien would have charged 7 times as much and, as it turns out, it would not even have fixed the problem! Be warned. Stay away from them. They're either incompetent, irresponsible or crooks.
    - Michael M.
  • A
    Kelly's Appliance Center
    i called thursday afternoon. service man came friday morning. determined the cover switch was broken, got a new one from his truck and replaced it in a few minutes. fast, reliable, professional.
    - CARL L.
  • A
    Sonoma Valley Appliance Service
    They really knew their business and he told me some stuff to look for on the appliance having to do with the feet and leveling it out to make sure that it stayed level. They mentioned that might have been one of the causes of the hose. They were quite a bit cheaper than another company. They were substantially better on the price. It works fine and I haven���t had any problems since then. They were able to come the next day and they arrived during the time that I was told they would be here. I certainly would use them in the future and I would recommend them.
    - David C.
  • A
    A-Z Appliance Repair
    Very satisfied with the work that he did. He explained everything, and he called the day before to remind me of our schedule and he was on time.
    - Ray A.
  • A
    BBQ Revivers
    He worked nonstop for 11 hours.  It is incredible.  It is like brand new. 
    - Nigel D.
  • A
    Sonoma Valley Appliance Service
    He knew what was wrong over the phone. Fixed it in a short time. I have since called regarding a exhaust fan. He gave me good advice for free.
    - Vicki B.
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Appliance Repair Services in Sonoma

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