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Internet Provider reviews in Solana Beach

  • A
    AT&T U-verse
    The technician, Mr. Mungo McGee, showed up exactly at 9am (I had been given a 9-11 am window). Apparently they don't know exactly what they are going to find when they show up and the company estimated it might take as long as 4 hours. Our home is more than 40 years old and has had 4-5 different owners. When Mr. McGee got everything hooked up, he was getting weak and inconsistent signals coming in from the street. He determined that our lot is too far from the end on the fiber-optics cable (about 4,000 feet). But he was determined to get us up and running. After an emphatic call to his office another man cam in a truck with a giant basket arm on it. The two of them examined the wires from our house and the connection down by the bank and determined that we would need a 'bonded pair' of wires (basically a double wire). In mid afternoon Mr. McGee had to make other arrangements to have his kids in Mira Mesa picked up at school. He also had to call his instructor for the evening class he takes to say he would be late. A little after 6 pm he had everything working and it has worked flawlessly for the 12 days since installation. Regarding cost, all I can compare it to is the cost of the package we had before. We now have more channels, almost 5-times faster WIFi, and the same excellent phone service. The package will be about $50/month less than we were paying before. I was charged nothing for the installation, at least 11 man-hours. I graded 'professionalism' a B because AT&T, the company, should have known from my address that I was too far to work without a bonded pair. Mr. McGee's professionalism was an A+.
    - Robert R.
  • C
    Time Warner Cable
    Mostly I call them on the phone when the TV grows weird. I'm still having an issue. It takes 5 hours just to get through To somebody live. They have that one hour window thing. They should fix the problem that I have. They've just upgraded their TV. A lot of these older homes have a wiring that probably can't handle the new upgraded HD service. Unfortunately if you just change the wiring, you end up having to pay for it. They could upgrade the home owners wiring to accommodate the new HD signal.
    - Irene R K.
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Internet Service Providers in Solana Beach

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