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Carpet Cleaning reviews in Sierra Madre

  • C
    Quality Carpet Cleaning Inc
    The loveseats turned out very clean and I was happy with the results, although I had to supervise them and make them go over areas again to my satisfaction.  I then decided to have them clean my stairs, hallway and several other rooms.
    The next day the carpet on the stairs was not clean (after it dried someone it was visible) and there was a new dirty spot at the bottom of the stairs in the hallway.  Quality Carpet sent the same crew out again to redo the stairs.  I still was not satisfied (my carpet is only one and one half years old), and to their credit, they sent out another team and finally the carpet was clean.  Each appointment was quickly make and they stood by their satisfaction guarantee.  But I'd have preferred to have it done correct the first time.

    - Patricia B.
  • A
    Superior Rug Services
    Excellent. One of the rugs was very large - I could never have transported it myself. He came to the house, picked it up (along with another), cleaned (including pet stains), advised about the type of material to use under it (I purchased that, too), wrapped it securely since I was about to move across the USA, then appraised all my rugs so that I'd have an accurate value should anything happen to them during the move.
    - Theresa T.
  • A
    Quality Carpet Cleaning Inc
    they did a fine job.  warned me that some heavy traffic area spots would come back and to call during the 3-day guarantee period for a return visit and a second cleaning.  it all worked out and i am very pleased.
    - Tania M.
  • F
    Quality Carpet Cleaning Inc

    Two weeks before I had the couch cleaned I had laminated wood flooring put in. The workers failed to cover my couch before pulling up the rug and tile. As a result, I needed the couch cleaned. I found a deal through Angie's List to get the couch cleaned.  The worker came out to clean the couch and failed to properly cover my new flooring. As a result, I had chemical water on the new flooring and the worker wiped it with a cloth that was wet with the same liquid used to clean the couch.

    - Lisa M.
  • A
    Heaven's Best Carpet & Upholstery Cleaning
    Just had great experience with Heaven's Best Carpet &
    Upholstery Cleaning in Pasadena . Manuel was an absolute angel to work with. I
    previously had a terrible experience with another carpet cleaning company and I'm
    so glad I found these guys. My carpet, sofa and rugs were extremely dirty to
    begin with. I called Heaven's Best because of all the great reviews and the
    lived up to their name .I'm very glad I finally found a carpet cleaning company
    I can trust.
    - Brown P.
  • A
    Heaven's Best Carpet & Upholstery Cleaning
    Ross and Manuel came out yesterday to clean my light Berber carpet,rugs
    and 2 sofas and I'm AMAZED at the job they did!!! My carpet looks brand
    news and I'm thrilled. Previously, I had them cleaned by "friends" of my
    management or someone that lived in my building....never really
    satisfied with the job.  I checked the reviews and was pretty confident
    that I selected a reputable company. They exceeded my expectations!
    Deanna was very nice when I made the appointment...BUT, Manuel was so
    professional and thorough in explaining to me the process to me.I will definitely call
    them again in 6 months for the next cleaning. I'm going to post dome
    pics too!  I am very very satisfied!
    - Stephanie M.
  • A
    Quality Carpet Cleaning Inc
    It worked out fine, they were very good actually. They were on time. The person I spoke to knew what he was talking about. He made some valid suggestions as to what I could do but he didn't try and sell me anything extra which I was happy about. I thought they did a good job. I kept their magnets on my refrigerator.
    - Mary Jo W.
  • A
    Pure Choice Chem-Dry Carpet Cleaning Service
    We have two dogs, so our carpets get really beat up.  These guys did a very good job under challenging circumstances.  Spent a long time working on bad spots to insure a good result.  Very pleased with them.
    - PETER D.
  • A
    Quality Carpet Cleaning Inc
    I had some dirty spots. The carpet cleaner spent extra time helping me remove the dirt. Carpet was restored to the original condition. I added a stairway and received a reasonable additional price.

    - Susan E.
  • B
    Quality Carpet Cleaning Inc
    (I gave the original review over the phone - so I've rewritten it to reflect what I tried to say - it was very poorly written, and I've updated it since they came out and redid the carpeting.)

    The carpet we have is not very old, but the previous homeowners had kids and a dog so the carpet wasn't in top condition. There were some stains that didn't show up until after they cleaned the carpeting. I believe these stains were a result of the previous owner's dog soiling the carpet. I am not certain exactly why they showed up after the cleaning. I do not fault the company for these stains. 
    The reason I gave an original grade of a C is that I told the tech that I have older furniture which has metal glides on the bottoms of the legs, and that he would need to put plastic under all of the legs. He put the plastic under most, but not all of the legs and as a result there were rust marks left on the carpeting. I would have been really upset if the carpet had been in better condition. 

    UPDATE: I appreciate that the company called and wanted to fix the error. I judge a company most importantly by how they handle mistakes. In my opinion they handled it very well. They had a tech come back out and re-clean the carpets. They were able to remove the rust stains and the carpet looks much better.

    I also received a follow-up call to make sure everything was done to my satisfaction. I wish I could say it was A+. Unfortunately the techs, once again did not put plastic under all the legs, I caught it in time and they were more than willing to put them under the rest of the furniture. They did a good job in the cleaning, and were willing to follow instructions that I gave, I just wish they were taking a bit of initiative in going the extra mile. In Arizona, when I'd get my carpets cleaned, every single furniture leg had the little pieces of plastic - protecting either the wood of the furniture or the carpet from metal.  The person who called for the follow-up said he was going to call the techs right away to correct that oversight and I believe that that issue will be resolved in the future. I give the company an A for their responsiveness, and professionalism in handling the complaint. 
    - Kris K.
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Carpet Cleaners in Sierra Madre

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