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General Health & Medicine reviews in Shingletown

  • D
    Benjamin Shettell MD
    I've been going to this doctor for about a year now. I really tried to like him, but his Staff has let me down 3 times now. Makes me question him. On 2 occasions, I've left phone messages for a call back to make an appt, per their answering machines instructions. Those calls were never returned. I didn't complain to the Doctor about these, I just chalked it up to what seems to be the accepted and quot;normand quot; for customer service these days. But today they went too far. I made an appointment that I waited all day today (Jan 31), for a and quot;Confirming Apptand quot; call. When it got close to their closing time, I phoned them. The woman told me that even though she recalls our ENTIRE EXTENSIVE conversation about what I needed this appointment for, I had no appointment scheduled the next day. She specifically said she remembered the details we discussed.---but NO APPT. And further more, she informed me that SHE made no mistake. Said shehad no idea why I had notes about these 2 different dates and appt times we hashed over for my needs...remembers all of it. Remembered that my need required the Doctor to perform a and quot;procedureand quot; that SHE told me he only does on Fridays. But I made the appointment up.. So good luck. I have noticed when I'm in the waiting lobby for my appointments, this staff doesn't seem to have much to do---but I thought I was just be cynical. Nope, they visit, eat, personal phone calls--seems to be fun place to work.. I was the only one there, first appt of the day, and waited for them to all finish doughnuts and chatting before I was taken back to the next waiting room. The doctor seems okay, but staff is for the birds. This woman was nasty too and INFORMED me quite sternly that she made no mistake. I asked then what did I call for that day--she said she didn't know. She lies like a rug!!! My husband was sitting right next to me when I made this appointment. He was going to have to take me--so he wanted to know when it was----BUT I'm making it all up. I've been going to work everyday for the last 50 years. This Doctor must not be very bright to not see this kind of stuff going on. My Endocrinologist recommended him---I'll be letting him in on it. There sure is a difference between his staff and Dr Shettell...BIG DIFFERENCE!!!!
    - DEBORAH G.
  • B
    Very satisfied with the care given before and after surgery.
    - Beverly T.
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General Health & Medicine in Shingletown

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