Interior
View All Categories
Exterior
View All Categories
Lawn & Garden
View All Categories
More
Services Near Me

View All Categories
Articles & Advice
Visit the Solution Center to Explore Articles
View All Articles

Sonic.net Inc

in business since 1994

Business Overview

customer rated

21 customer reviews

12 years on Angie's List

Contact Sonic.net Inc

Phone Number

(707) 522-1000

Address

2260 Apollo Way
Santa Rosa, CA
95407

View larger map

About Us

Sonic.net is an Internet provider and telephone company, dedicated to delivering fast, reliable and inexpensive connectivity and phone service with award-winning technical support. Television bundles also available.

Contact Sonic.net Inc

Phone Number

(707) 522-1000

Address

2260 Apollo Way
Santa Rosa, CA
95407

View larger map

Ratings and Reviews for Sonic.net Inc

F

Review: Internet Provider Service
2 years ago

I moved to northern CA recently and signed up for phone and internet wth Sonic--it had been rated highly on Angie's List. Phone service has been consistently unreliable, with dropped calls occurring quite frequently, 100% dropped on any calls more than 30 minutes. I really wanted to give a local company a chance especially when they compete with a behemoth but if you don't get what you pay for, and they can't deliver on the goods promised, there's no point in supporting a local company.

I've reported this to the company and they told me they're working on the "problem." I asked for money back for all the days service has not been working, and the technician said the manager would give a refund once the problem is completely resolved. I asked when that would be, to no response. The problem continues.
Services Performed
- Internet Provider
- Phone Company
A

Review: Internet Provider Service
3 years ago

Installed fiber-based internet service. I now have 50Mbs internet and voice over IP. I'm very happy with the service and glad that I no longer have to rely on Comcast for high-speed internet. I'm also glad that I don't have to interact with AT&T.

Sonic resells AT&T U-Verse services at a fraction of the price. The installer was from AT&T. They were very professional. Working with Sonic requires some patience, because they are swamped with business. Persistence and patience pays off in the end.
Services Performed
- Internet Provider
- Phone Company
A

Review: Internet Provider Service
4 years ago

Two trips- one for original installation and then they replaced the old wiring from phone box to modem.

They were on time and made sure that the job was done right. Very pleasant.
Services Performed
- Internet Provider
- Phone Company
A

Review: Internet Provider Service
4 years ago

Install two line fusion DSL service and bonding modem

Service was excellent. The technician (Kyle) went above and beyond to make sure the install was done properly and the new service was working before he left. He first verified new lines were installed properly by ATand T. They were not so he contacted ATand T and worked with the ATand T tech to get everything working. He then crawled under my house to verify the condition of my existing phone wiring when he suspected an issue.
Services Performed
- Internet Provider
A

Review: Internet Provider Service
4 years ago

DSL (ISP)

Excellent service. No extra charge for "high bandwidth" - my previous provider (ATT) suddenly started charging us because we watch video on Netflix.
Services Performed
- Internet Provider
A

Review: Internet Provider Service
5 years ago

Provide wireless internet.

I had a problem while setting up and called for help. Within five minutes I was good to go. What a change from my previous provider, ATand T, who cost me twice as much for far poorer service.
Services Performed
- Internet Provider
A

Review: Internet Provider Service
5 years ago

We use Sonic.net for internet and phone service.

The internet is pretty fast. We have call ID and call waiting. We will most definitely continue to use them.
Services Performed
- Internet Provider
- Phone Company
B

Review: Internet Provider Service
5 years ago

The provider came to my home and installed a modem and set up the phone line.

Initially, I was skeptical because Sonic did not respond to me in the time they said they would on their website. I heard nothing, but then ATand T showed up to check on the phone line into our new home to make sure it was active. They said Sonic ordered this- but still I had heard nothing from them. When I called customer service, they seemed surprised that I hadn't been contacted. When a representative called back, they said it would be another 2 weeks until someone could hook me up! Since I have had Sonic; however, I have been extremely pleased. We have very fast internet, can stream live with not interruption- plus I have a landline with many features at no extra cost. I love their service now. It was just getting them set up that was a difficult.
Services Performed
- Internet Provider
- Phone Company
A

Review: Internet Provider Service
6 years ago

I've been using sonic.net for my internet provider for about 3 months. They are cheaper than Comcast and better than any other internet provider I've used. The wifi is faster and they really know what they're doing.

The installers come with all of the needed equipment. They are truly knowledgable and very professional. The service when you call them is also phenomenal.
Services Performed
- Internet Provider
A

Review: Internet Provider Service
6 years ago

I signed up with Sonic for DSL internet service in 2007. In March of this year, they offered Fusion, a bundled internet/phone service for less than I was paying for internet alone, so I upgraded to that. (Fusion bundles only land-line phone service--no cellular.)

I have been so happy with Sonic's service! They are incredibly responsive, with a tech-support person just a phone call away if there are problems or if I need help setting up. I like that they are a local northern California service (though growing--judiciously--all the time). I researched Sonic thoroughly before I signed up with them. They have very high satisfaction ratings, and their customer support gets some of the highest rankings in the country on Broadband Reports. I am especially pleased with the Fusion bundle. All domestic long-distance calls are free! And you know all those little and quot;extrasand quot; that ATand T likes to charge monthly fees for? Things like Caller ID, Call Waiting, conference calling, call forwarding, etc.? Those are all included in the basic monthly charge. Voice mail is also provided; my favorite feature is that my voice-mail messages are forwarded to me by email! I can listen to messages right from my email, wherever I happen to be. The DSL connection is fairly fast, considering how far I am from the nearest telephone central office (the physical length of the wires determines the speed of any DSL connection). Once in a while, the connection drops, but I attribute that to the poor wiring in my house, because usually just resetting the wireless modem has me up and running again. If it's something more than that, Sonic's tech support can unravel even the snarliest tangle, and get the connection going. If repairs to the outside lines are needed, they work with the ATand T techs to get it done. I bought a wireless modem (from Sonic) twice--once when I started with them in 2007, and once when I upgraded to the Fusion account a few months ago. They have recently begun renting modems to all new customers, so that the support people have better info about connections, and so that they can remotely upgrade the modem software (and firmware?). Sonic does offer technician installation for $75, but I just went with the DIY setup. It was very easy! I recommend Sonic.net to anyone looking to get away from the mass corporate approach of national broadband providers. If you want incredible support, transparency, communication, and technical expertise, Sonic's for you.
Services Performed
- Internet Provider
- Phone Company

Want to see more ratings and reviews
from real customers?

Join Now

Already a member? Sign In.

Sonic.net Inc

Business Overview

About Us

Review: Internet Provider Service

Review: Internet Provider Service

Review: Internet Provider Service

Review: Internet Provider Service

Review: Internet Provider Service

Review: Internet Provider Service

Review: Internet Provider Service

Review: Internet Provider Service

Review: Internet Provider Service

Review: Internet Provider Service

Similar Businesses in the Area

Vetstelecom

Modern Web Studios

The Right Way to Write

Wicked Web Design & SEO