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Water Softener Installation And Repair reviews in Santa Monica

  • A
    Pro Water Solutions Inc
    Installation was difficult because there was not enough room on the side of the house where the water comes in so they needed to route a line under the house to the other side, which was a significant challenge as there was less room in the crawl space than anticipated. But the work was done and everything is working well. My only criticism is that the system is installed on a wall just outside of our guest room and when it runs it is VERY loud and now wakes up my guests. I would like to have been told in advance how loud the system is so we could have considered that in choosing the installation location, especially because we could not put it in the preferred location next to where the water comes into the house.
    - Joi M.
  • A
    DECLAN'S PLUMBING
    Plumbers were thorough, neat and friendly.  Owner came by to check in with us that job was going well. Job completely met our expectations. I am happy to know of a good plumber to be able to call in the future.
    - Alexis R.
  • F
    Praz Pure Water Inc.
    From the beginning, things went badly. Arthur Praz showed up with an installer who spoke no English - the installer put in the reverse-osmosis system under the sink in the newly-renovated kitchen of my townhouse and Praz himself tried to install the soft water unit in my master bathroom shower/bath.
    The reverse-osmosis system was installed in very messy fashion - it also knocked out the line to my refig water filter system (a separate unit) - AND the soft water system spewed orange water and the jerry-rigged shower and quot;extensionand quot; that Praz somehow came up with - has now to be replaced by an actual and quot;supportedand quot; new showerhead and extension.
    Praz came back with his and quot;plumberand quot; and they fixed the line they'd knocked out. But Praz himself seemed unable to do anything about the orange water (it turned out to be caused by and quot;Vitamin Cand quot; pellets in the unit -?) and he ridiculed my plumber, who had told me that the showerhead extension Praz had jerry-rigged was unsafe and would not hold.
    I had sent an irate email to Praz informing him that he had not provided a single piece of paper with information on the systems I'd purchased and no warranties, etc. He came up with some paper - and, also, oddly a check that appeared to be made out to me - he said it was for a and quot;full refundand quot; (I'd written him a check for the total amount) - but he assured me that both systems were now working fine - and I unfortunately believed him.
    What followed were a series of leaks caused by the reverse-osmosis system under the kitchen sink. When I returned from a trip and found my beautiful walnut hardwood floor in puddles of water flowing from under the sink - I called Praz, even though it was night. He was apparently worried enough about the leak to get himself over to my house at 9 pm or later. He immediately blamed the leak which was prodigious, on my housekeeper - he said that she had pushed her cleaning pail against the and quot;connectorand quot; to the reverse-osmosis system pipes - and that had caused the connection to break - and the leak. However, he claimed that the leak was caused by the pipes already in place under the sink - not by his filtration system. This made no sense, as I'd NEVER had problems with leaks prior to his installation of his product. He managed to re-attach the connection - but seemed very nervous about whether it would and quot;holdand quot; or not - though at the end of his time there, he swore it was and quot;solidand quot;. He kept saying that I should not call my plumber, it would be fine. It was not --just over a week later, there was another major leak - in the same spot. It was apparent that the reverse-osmosis system had caused the leak - but, again, Arthur Praz claimed that it was the plumbing I had already had in place - he kept saying that he was doing me and quot;favorsand quot; by coming out to attend to the problems not caused by his water filtration system. In the meantime, the orange water had finally subsided in the soft water unit, but it was causing other problems re temp control, etc. The and quot;informationand quot; booklet Praz finally provided was written in very poor English, a bad translation from another language - and made little sense. Praz told me that I had to pay every so often to have the unit flushed and maintained. This was not written down anywhere. I had again called my plumber re the ongoing leak, but Praz went out to get a piece of new metal pipe to put in place - and said the new piping was and quot;solidand quot; and he had done me a and quot;favorand quot; again - and not to call my plumber.
    Guess what? There is a leak under my sink again tonight - I've informed Arthur Praz that I want a full refund - before he takes his faulty systems out - but so far, no answer! He had asked, again and again, that I write a review in Angie's List about how great his product and service are. Well - here it is.
    Caveat emptor!

    - Carol M.
  • A
    RAINSOFT OF WEST LA
    They were fine. They installed things properly and the quality of the water is terrific. The price was pretty expensive in retrospect. They come back to replace the filters, which costs about $75 for each visit.
    - BARNET M.
  • A
    JMS Express Plumbing
    Juan is excellent!  Great service, great attitude, very clean and very knowledgeable.
    - ALISON R.
  • A
    Aqueduct Services, Plumbing, Heating & Cooling
    unknown
    - Erin S.
  • B
    LifeSource Water Systems Inc
    they came in and replace water filter system under my kitchen sink. on time, stayed for about 15 mins
    - colin m.
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Water Softener Companies in Santa Monica

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