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Hvac Repair reviews in Santa Monica

Real People ~ Real Reviews ~ Real Results

  • Excellent customer service. Made two systems operate and gave important knowledge of the future life of these 15 or more year old systems and how they will need to be repaired or likely replacement once the new environmental laws on Freon goes into effect in 2020
    - GOLDA S.
  • It went very well! How many homeowners can say that about their remodeling experience? Shai was wonderful. At its inception, Shai had a better vision on how we could obtain a large, open space (without expanding our home’s footprint) than any architect or designer we had worked with. He was also mindful of costs and worked with us to stay within a reasonable budget. As far as cost is concerned, there were no surprises. We began with a contract containing a detailed payment schedule. The nice thing about Butel Construction’s billing is that it reflects exactly what was on the contract. It really helped build trust. We made changes along the way but before the change was made, it was always preceded with a work order so we knew what to expect. And there were smaller changes that Shai was kind enough to absorb. He is not all about making money...he is more about integrity and kindness. Of course there were bumps along the way. It is to be expected with a project as large as ours in such an old home. So here’s another great thing about Shai...when we encountered a problem, Shai kept communication open and was very responsive. We were able to navigate issues due to his creativity and positive attitude. He never blamed or made excuses. He simply found a way to fix it. Because Shai is busy, he has a project manager, Miguel. Miguel was also extremely responsive and very knowledgeable. I gained such confidence in Miguel after watching him repeatedly make things happen that some said could not be done. It was obvious that Miguel and Shai work together and share communications at all times. Shai also has a framing supervisor Joel. Joel was aware of my objective - to open walls and windows as much as possible. Upon the commence of demolition, Joel took a look at the staircase and felt there might be a way to open the staircase. Shai agreed. I was thrilled because two architects and an engineer told me it could not be done. Shai went to engineering and now we have a lovely staircase as you see in photos. Perhaps the greatest testament to Butel Construction is my husband Skip’s experience. Skip was not comfortable with construction and was reluctant to remodel. He was very happy to live in the 1929 house as it was. I, on the other hand, I pushed for a change even though I knew construction can be tough on a marriage. When we met Shai, Skip opened up to the project. However, Skip wanted little to do with the construction. Despite the high stakes, I gave Shai the go ahead. WE ARE SO GLAD WE DID! We moved back into the house seven months ago and if we do find something that needs fixing or changing Shai is there. Last night Skip walked into the kitchen and commented, once again, on how impressive the room is. And tonight, we will be entertaining and enjoying homemade pizza from our pizza oven....the pizza oven Shai installed on our new deck. Skip is a happy camper! THANK YOU SHAI AND MIGUEL AND JOSE AND JOEL
    - nancy w.
  • I originally signed up for this general service agreement to get a better price on a water heater replacement. By signing up for this program, you get yearly inspections on plumbing, sewer, A/C and heater systems. I was apprehensive that this would lead to opening my house to someone who would come in and find a bunch of things wrong that needed that immediate repair. I was wrong. Two technicians showed up, spending over an hour. They checked all A/C systems, freon levels, suction temperature and pressure, electrical service connection, cleaned the condensing unit and vacuumed out the condensate drain. The crew was courteous, efficient and very professional. Didn't ask for a dime and I was impressed. The general service contract fee is $12.95 per month.
    - Stephan C.
  • It was amazingly efficient! Everything was on time. The actions of subcontractors are out of the contractors control however Stephanie had great relationships and all the work went smoothly. She came by every day to check on the progress and talk to all the subs. If there were any little issues or items that needed to be tweaked she handled them herself and immediately. Before the work started and to secure payment there was paperwork involved with the mortgage company which Stephanie attended to quickly and efficiently as well. She is super friendly, easy to talk to and work with which is always a bonus. She’s very very, very knowledgeable as well. I recommend her highly!
    - julie h.
  • The right choice installed a new AC unit only 4 years ago and has had problems every year since, mostly electrical issues. We had an electrician take a look and their assessment was the AC unit they choose was too powerful for our 2 BR condo. Either they have really poor assessment skills or they wanted to up sell us on a larger unit...wasting our money in the process. With the latest occurrence, the condenser unit broke and it was very difficult to schedule an appointment with one of their techs. How does a major part break in 4 years?! I called on a Tuesday an they couldn’t schedule anything until the next Monday. I explained to them that our tenants had a newborn and needed a working unit to combat the heatwave. Nothing. They couldn’t swing an earlier appointment. I ended up hiring another company that was able to come a lot sooner. The Right Choice is the worst company I’ve ever had to deal with (IRS included). Stay away from them, I’m sure there are much better alternatives...they are not cost effective, dishonest and unskilled.
    - Arvin G.
  • It went really well. They showed me the problems and provided various solutions I could choose. I decided to replace my old forced air furnace with a new one. They were great. The price was great. The workers were great and I felt very comfortable. They were clean and respectful and thorough. I would recommend this business to anyone!
    - Lesia A.
  • Thumbs up. I set up an appointment for a particular time (no vague time windows with them), Ofir arrived right then, and was super friendly and knowledgable. He suggested the first thing to do was to perform a herst test to diagnose the pressure issues in my system -- a test he’d make no money from, since it’d be done by a third-party. I’d feel in good hands for any work they’d need to do. A very professional company.
    - Dylan K.
  • This company came by after I found their number online and called them to get a quote on insulating a home i am working on. Shawn called me after i reached out to him and set up an appointment to meet me the same day. When he came up, i noticed his tape measure and notepad. to me that means he was ready to get to work. I told him what i was looking for and we started measuring the area of what i want insulated. we agreed to a price and shawn did the work with his crew in 1 day. he brought the insulation he promised and nicely installed it. he also told me how i can quality for rebates from the gas company to get some money back. overall i was more than satisfied with his services and i have 2 more houses he will be working on in the near future.
    - Ronald Z.
  • We finally decided to have AC installed in our home. There was an initial consult and walk-through with Mike, followed by a written, itemized proposal. Mike thoroughly explained what would be involved and answered all of our questions. After signing the contract and deciding to go ahead with the project, we didn't have to wait long to be scheduled. (We were not in any hurry, but obviously summers would be busy for A/C installation.) The crew arrived on-time and did the work in an efficient and timely manner. They were conscientious and friendly. We would highly recommend this company.
    - Susanne B.
  • I'm so thankful to have found Around the Clock Heating and AC. The woman in office was so nice and helpful when I called. Work was done promptly. Everything was explained. Serviceman showed up on time and was reliable and followed through with everything. System is running well and is repaired. I would definitely recommend them to anyone. They were great!
    - Sydney K.
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HVAC Contractors in Santa Monica

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