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Health Care Facility reviews in Santa Monica

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  • We recently received a bill from Cedar Sinai Hospital for $606,285.27, for 9 hours of service consisting of five hours
    of surgery and a few hours on machines keeping my 87 year old dad alive, on August 15, 2013.
    Various people in the medical profession have said to me that if my father had 95% blockage and required a
    quadruple bypass, stints surgery was not appropriate.
    We were told this would be an overnight procedure with little risk.
    After the surgery, five hours in waiting room, with no feedback, the doctor took me to an office, and showed me a video of his heart beating.
    The doctor said, after beginning the procedure, my father wanted to stop the procedure and was restrained and anesthetized. I appreciated the honesty, but did not know what to make of the comment. My father had refused treatment in the past. He had a fear of hospitals. He had missed a scheduled surgery three days earlier because the doctor’s office claimed they had called my brother’s answering machine with the scheduling information by mistake. The doctor’s office assistant, said at that time, he would reschedule the surgery for that Thursday and the doctor is doing four other surgeries on that day, and he will schedule my father last. This had given me a bad feeling. While we were waiting for his bed in the Cedar Sinai waiting room, on the surgery date, the TV showed a news report about a doctor who had treated several patients for cancer who did not have cancer. I told him do not worry, this is a good reputable hospital.
    The doctor was noticeably distressed, he then said, he has seen people recover from worst situations.
    I sensed the worst and asked the nurse who walked me to his room, if my father would make it through the
    night. She said, he is still losing blood pressure and that is unlikely. I asked if I should call my family and she advised me to do so now.
    Several people were working on my dad when I got to his room. The doctor had implied to me that there was still a chance. My dad's belly had swollen to an unnatural level. The doctor kept giving him Sodium Bicarb because his blood was registering acidic. I was told he was brought back ten times during the operation.
    I have designed medical systems in the past. I asked about several of the displays on the machines in his room that did not show realistic readings. They said those devices are not working right. The display at the nurse desk was the only one I could see that seemed accurate. It showed very low (systolic 50), diminishing blood pressure.
    Even when my mother, brother and sister arrived, the doctors said, and quot;He is very sick.and quot; We all felt he
    was dead already.
    After several hours of watching them, I asked the doctor, is he being kept alive by the machines and can he stay alive in the future without them? My father had expressly forbid that. The doctor at that point said, I understand, okay. At that time, they turned off the machines and called the time of death.
    After his death, the doctor said to my family, he did not want to give up because my father reminded him of his grandfather. Everyone else in his room and hallway outside, next to the nurse station, had disappeared.
    My sister found someone to remove the equipment and attachments from his body. She wanted to hug and kiss him.
    We were given his small bag of belongings to take home.
    The death certificate shows time of death as 9:35 pm, it shows cause of death as “Cardiac Arrest”, with time interval between onset and death as 6 hours. I believe they took him in for surgery around 2 pm, implying a heart attack time of 3:35pm during surgery.
    The second cause of death is listed as “Coronary heart disease”, with time interval between onset and death as years.
    Other significant conditions contributing to death but not resulting in the underlying cause given is showing, “Anemia, metabolic acidosis”. Being his caretaker, I do not recall him being diagnosed with Anemia or metabolic acidosis. I believe they had administered five doses of Sodium Bicarb, for the metabolic acidosis, and someone was asking, “How many more are you going to administer?”
    The “Was operation performed for any condition in the above with date” shows, “Coronary Angioplasty 8/15/2013”, with the date of death.
    The mortician called us the day before my father’s burial and asked if we wanted to give permission for an autopsy. At the time, we wanted to bury him according to religious custom within 3 days and had already scheduled the funeral, wanted to forget about the manner he died, and felt we knew why he died, and said no. If we knew about the billing, we would have asked for one.
    I know my father was an 87 year old with “Heart Disease”, and do not know how much longer he would have lived without surgery. I do know his heart stopped during surgery and, according to the doctor, my father did not want to proceed with the procedure.
    The attached bill shows a Medicare discount of $519,194.90 and a Medicare payment of $85,906.37 applied on the $606,285.27 bill. I believe if the operation was successful, they would have billed a fraction of the $85,906.37. We are still receiving additional bills.


    - Robert P.
  • Ronald Reagan UCLA Medical Center have a very good system. They are very competent. The nursing staff are confident, friendly, and communicate well. They make you feel comfortable and safe. It's a huge medical complex and they've centralized the appointment and communication system. You can not talk to your doctor's office directly. Sometimes it's very frustrating because you're just a number compared to when you use a practitioner with their own staff so they get to know you. They are responsive but there is no relationship. That to me is a difficulty because communicating to try to get an appointment, to get a follow up, or to have a medical record sent is impossible. I've been trying for two weeks to get a medical record.
    - andrew a.
  • Initially I tried to find a plan myself using various sites including healthcare.gov, but there are many plans with no easy way to make an informed comparison.  You can compare plans based on some high-level terms such as deductible & rx  coverage, but comparing the finer print is not as easy.  Not to mention, I had no time to do this myself.  Mr. Smedley helped me find a plan, answered my questions, and assisted in the application process.  I've had the plan for a few months now, and have already had to use it twice for my son.  I am quite satisfied with the plan and would recommend Mr. Smedley's services to others.
    - CHARLOTTE M.
  • I've been ordering from them over the phone as well. They are helpful. The vitamins are expensive but they really targeted a couple of areas that I needed vitamins that has helped me. I had a tooth ache and they won't pull the tooth because it is in the cavity of where the tooth is. I was in lot of discomfort and they gave me something to try and it ended up being another thing for stress that actually took the pain. It's been very helpful because I don't have tooth aches now. It wasn't for what they said for pain but they gave me something for stress. I'm very thankful to them. I think vitamins are high because I still buy it in another store and it is high. These kinds of things just cost, so I would say they are in the round and not way out.
    - Elaine C.
  • I arrived at the urgent care facility a little before noon. I had injured my tailbone a few days prior and wanted to make sure nothing was broken. The waiting room was pretty full so I was nervous that the wait would be long but I waited less than 30 minutes. I was moved into the examination room, the nurse took my vitals and I waited another 15 minutes before the Dr. Labrot arrived. He gave me a gown, I waited another 10 minutes before they took my xrays and probably another 15-20 minutes for the results (a fractured sacrum). All in all, the BEST urgent care visit I have ever experienced. The front desk staff was very friendly and efficient. Arturo, who took my xrays, was very nice and gave me a CD with my xrays to take with me. I did experience some challenges in getting a referral from Dr. Labrot's office the following Monday but this was totally unrelated to the urgent care. All in all, I would recommend this urgent care facility - exactly what you would expect from UCLA.
    - Shannon S.
  • I was soon seen by a triage nurse, then moved to a room to be seen by the first of several doctors.  A Scan and MRI revealed a right-side brain bleed.  I was assigned a general doctor, a neurosurgeon, and a neurologist.  I was treated for inflammation with what I feel were appropriate medications.   I was a patient for four days, with improvement by the next day. The nursing staff was wonderful.  Everyone I saw was friendly and helpful and professional.  I was given evaluations and instructions by physical therapists.  I did not have surgery, but am still under the care of both neurologists.
    I would seek help at St. John's in the future, but hope I don't need to for a while!  This hospital is located in Santa Monica as are most of the doctors I met.  I feel I got the best treatment available, and feel Blessed because I've been told that my situation is rare.
    - John M.
  • The last time I received care there was for a knee replacement. I was in the hospital for 3 days. The care I received was excellent. The nursing care is excellent and the food is better than most. I just think the general all over attitude of the personnel was excellent. I was very impressed by how quickly they provided assistance when I called for it. The communication was very good.

    I did have a very young physical therapist that overdid my physical therapy and it did leave me with a problem. Everything else was wonderful.

    - ANN B H.
  • They are absolutely on top of everything. They are on the cutting edge of what ever I am seeing them for. All most all of my doctors are also professors are the UCLA medical school. These people really know their stuff. I have never had a more knowledgeable or involved group of doctors in my life. It is fabulous. It is not what I grew up with. It is very exciting. Sometimes it is hard to get a regular appiontment, but for an emergency. They are on time there also.
    - Will A.
  • You can make an appointment with a counselor for health and nutrition too.  You can call and they’ll mail you things or you can get online to make orders.  I have to go in once a year for blood work.  It is on the pricey side but I think it is fair; insurance doesn't cover it so you have to pay out of pocket.  She is worth it and I think she is a god send if you are menopausal or post-menopausal.
    - Brenda S.
  • They are excellent. The pharmacist workers go out of their way to be helpful. They definitely go beyond what they need to do. They make sure on interaction on occasion. I just feel that they are really taking extra care of my health. They know my name.
    - Sandra B.
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Health Care Facilities in Santa Monica

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