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Cleaning reviews in Santa Monica

  • D
    I am a property manager. Jen (the owner) had Keisha clean 6 houses for me in about one week. About two weeks later the tenants in 2 houses moved in and found what they considered serious cleaning problems. I emailed Jen and asked her to call me so we could correct the problems. She emailed me saying there was a serious illness in her family and said she would get in touch with me soon. I told her I was sorry about her situation and would wait for her call. Two months later I had still not heard from her so wrote her saying I wanted to give it one more try. She did not respond so a week later I wrote her saying I need to speak to her before writing my Angie's List review. She immediately responded and offered a $100 refund of the $1035 I had paid her. I really wanted the 2 houses touched up, but accepted her offer. Then I wrote to her 2 months later asking for information so I could complete my tax responsibilities. No reply. I then told her I would be writing an Angie's review. She immediately responded, telling me I was inconsiderate and needed to have more compassion for her family situation. You can judge for yourself. The only time she ever responded was when I mentioned an upcoming Angie's review.
    - Bob L.
  • A
    Property maid have been cleaning our home for 7 years. I trust them. The owner is professional, responds to requests and makes adjustments as needed. I’ve referred them to friends over the years and will continue to do so.
    - Beth C.
  • A
    Jonathan and his team at Edwin's cleaning service have been doing a wonderful job cleaning our house. They are friendly and trustworthy and I feel totally comfortable with them in my home. They do a great job doing a thorough cleaning. They have been very accommodating when I ask them to clean something in particular. They are efficient, professional, and an absolute pleasure to work with! I highly recommend!
    - Dryden H.
  • A
    It went excellent. There was small clean up areas in several areas - and a few that we did not see on first - everything was cleaned. Pleasant to work with. Fair in pricing, i would not hesitate to use him again.
    - David M.
  • A
    This is the second time I have used Prestige Window Cleaning and I will definitely use them again. The windows sparkle when they are done, the young man who cleans them is friendly, helpful and professional. I have some windows which are hard to reach and he makes great effort to lean over railings to clean them for me. I am so happy to have found this company.
    - Joan W.
  • B
    Gloria arrived a bit late. We were provided a discount for this and werehappy to continue using her. She does a magnificent job on our floors, using two different kinds of mops to go over twice. We have had faster cleaners, but we appreciate the effort on quality and are happy to continue using her.
    - Carmen R.
  • B
    We've had our ups and downs. One thing with Maid Marines is that the cleaners are highly trailed, so the end result is a high quality cleaning. Unfortunately, there are issues on a consistent basis with scheduling and the office. But in the end we return because they know how to clean.
    - Jose V.
  • A
    Excellent work. Crew showed up on time, did the work on time, did an excellent job. Their pricing is competitive. You might get a lower price, but that also might be because only one person does the work. I had a crew of 2 because it takes way less time. They provide a clear, well written estimate and did not try to uncharge me. I plan to use them going forward.
    - Mark F.
  • A
    My experience with Los Angeles Carpet Cleaning Experts and Moshe was fantastic from the first phone call. He was extremely responsive and polite on the phone. He was able to come clean our carpets, rugs and upholstery the next day. I was impressed by the pride he takes in his work, and how thorough he is. His techniques and tools are superior to those of other cleaners I've hired in the past. He took the time to explain to me how his process is different, and he was able to remove old water and pet stains that had been left behind by other cleaners. Another thing that really sets him apart is that he has several high-tech fans which do a remarkable job at drying, so that by the time he was finished with his work, the upholstery and carpets were barely damp. He went above and beyond in level of service provided, and I appreciated him explaining what he had done step by step. I completely trusted having him in my home, and enjoyed just talking to him. I would absolutely hire him again in the future and recommended him to any of my friends and family. He is a gem!
    - Johanna R.
  • C
    I got them from Angie's List. I am not really happy with them. They were very highly recommended. I plan on getting rid of them as soon as I finish some construction work. I find them to be expensive and unreliable in that I never know for sure if they are showing up. They always have an excuse, but I am sorry, I don't accept that. They charge $120. They are at the point where three people show up and they are here for an hour. Now, they do bring their own equipment which I appreciate, but I don't feel that they are rushing through everything and, of course, three people divided by $120 is $40 an hour. I don't know anybody that cleans houses that makes $40 an hour. When they first started they were here more for, like, two hours and did a better job. The last time they were here they didn't clean my stove which was the dirtiest thing in the house. But I do have to admit that when I asked my friends about their cleaning help they all have the same problems with people not showing up and no telephone call, nothing, so you are left waiting all day for them to show up. They?always have an excuse, mind you. I would not recommend this company to anybody. Mind you, the workers are very nice and when I tell that them that something has not been done properly they do go out of their way to make sure that it is done. I don't like to have to supervise the cleaning help. I can't do it anymore, I am elderly, but I expect things done. After they leave, I don't like to see that they haven't done a very good job?in the shower or whatever. If I call and they haven't shown up they do try to accommodate me the next day, but the next day doesn't work out for me, but they are responsive when I call. If I tell them certain things need to be done that day they do it. I am still using them.
    - Magdalena S.
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Cleaners in Santa Monica

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