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Auto Service reviews in Santa Monica

  • A
    It went perfectly. Lee at BVA performed a thorough inspection and did all the routine service and additional items found during inspection on rather short notice to prepare our truck camper for a month long trip. We put on 2,400 miles on and off road through CA and Utah without a single problem. They are a really professional shop, as good as any independent or dealership I have been to, and are highly recommended.
    - Jim M.
  • A
    They were great. I have gone here for 2 oil changes now, and would highly recommend them. They were very fast, and communicative. They were very pushy on trying to up sell items. The price was reasonable as well.
    - Andrew W.
  • B
    We will be using them in the future. Sometimes, they should check their work a little bit. We had a head light, tail light, brake light combination replaced and they didn't check all the different lights that were supposed to work.
    - Mary Lou S.
  • C
    I installed spark plugs and an air filter in my car myself which is required when exceeding 100,000 miles. After taking my car to the auto shop they advised me that platinum plugs are what is needed to be installed and that the ones I put in were wrong. Iridium plugs are what I installed but they ended up uninstalling them and replacing them. I finally got around to look at my manual and also called my Toyota dealer and was advised that iridium plugs are the correct ones for my vehicle and that platinum plugs should not be installed. After telling this to the auto shop the representative said that iridium plugs were not even made at the time when my vehicle came out which is a 2004 model but I told him that its specified in my manual which he was then confused about it. It seemed that after advising him of this they did believe me but initially thought those plugs were not made from what a mechanic was advising them. I paid over $200 to have the auto shop install and purchase the platinum plugs, which were the wrong ones, and they didn't return the original iridium plugs I purchased myself. I feel like they should put my original plugs that I had installed back in my care because according to my manual and dealership they are correct. I would also like to get a refund for what was charged to me since the work they did wasn't correct.
    - wendy c.
  • A
    Excellent service. Also, Tammar is a great person with whom to deal. Wonderful experience. The car was handled very well, the delivery and pick up schedules were adhered to. Midsommar was the best part of my move. Stress free and accommodating and professional. Highly recommend.
    - michele d.
  • A
    It was outstanding! They informed me exactly of what I needed & explained what the noise is. They've serviced me for over 4 years now & they are the best i've had in Santa Monica for over a 20 year period. They can almost always tell exactly whats going on with a car before even inspecting it.
    - Joe F.
  • A
    If you want your car cleaned and detailed, this is the place to go! They are many employees and work as fast as they can. I have gone to other car washes and it seems as though the employees don't hustle to get the job done. At CUSTOM CAR WASH the guys move quick! But beware! If you go on a busy day, the lot gets crowded! So go on the weekdays mid day and get your car washed right!
    - Ludie E.
  • A
    This will be my 2nd time coming here and I love it . They always do a great job on my car .  I have been to other hand wash businesses but none of them take there time in making sure my car is spotless. I would recommend coming here definitely.
    - regen a.
  • A
    My go to car wash. They consistently do a great job. And, my black car needs occasional hand wax to look its best. In between I do regular washes. I always recommend them to my friends and clients.
    - lita p.
  • A
    This place is great. This is the only place that I trust with my car. They not only use new microfiber towels, but also make sure that my Black car is dried in the shade. I might have to wait a little longer on some days to get my car washed but at least I know that In waiting for a job well done. I prefer to be patient for a Job Well Done than to be out in a flash with a half dried and water marked car. I don't think that you can get better care elsewhere.
    - eloisj e.
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Auto Services in Santa Monica

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