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Appliance Repair reviews in Santa Monica

  • A
    Sent out of request to get an estimate to fix a noisy dryer. Heard from Jesse at Thunder Tech within minutes. Was able to schedule a home call the next day at 3pm. He texted the next day to say he could come earlier if that would work - which it did. He arrived with the parts he assumed he'd need based on my description of the problem and fixed it for the original price quote. Dryer is purring like a kitten now!
    - Adam L.
  • B
    Vitaly completed the job and explained how to prevent problem in future. I was promised a $20 rebate because I got his name from Angie's List. I never got it even after he said the company would mail it to me.
    - Sally Y.
  • B
    Service Master was excellent in some ways; but also disappointed in other ways. My GE Profile of 13 years stopped cooling recently. I e-mailed Service Master and they were quite responsive and scheduled an appointment promptly. My girlfriend handled the visit initially. The service master technician stated that the problem was an inverter that was not working due to a leak from a water hose. He replaced the inverter (a $120 part on amazon) and charged us $865 for the work. The next day, we noticed that the refrigerator was still not working and that the temperature kept rising. Over the next week, the Service master technician came almost every day - sometimes spending as much as 2 to 4 hours trying to diagnose and fix the problem. They texted every day multiple times to help us track the the issue. The various solutions they offered were to clean out the fan and the compressor; then replacing the freon a first time and then a second time. In the end, it appears as though there was a freon leak. It may have been that there was a freon leak and the inverter was broken, it's tough to know from our end as the consumer; and maybe for the repair man. Anyways, in the end they tried to fix the refrigerator and made multiple attempts over many days, were punctual and responsive; but this may have been avoided if they were able to diagnose the problem correctly initially; however in all fairness it may have bene impossible for the repairman to know that there was a freon leak. i just wish they hadn't charged so much to start off.
    - Bowen C.
  • A
    The technician fixed this, but what impressed me about this incident was the person on the phone at Lerman's. He told me how to fix it myself, by turning off the fridge and letting the ice melt. Unfortunately this would have taken a few days and involved asking a tenant to move a bunch of food and have no refrigerator for those days, so I couldn't do it. But it was most impressive that the company would place great customer service over making money. The $39 coupon also saved me some money.
    - Jon S.
  • A
    I just spent $130 to have someone vacuum out the bottom of my dryer. $80 for the service call and deductible. $50 for servicing the dryer. The service was great. We had an service call between 1-5. I took a half day off of work. At 5 o'clock the guy wasn't here. I called Sears, and he is just finishing up an job, and will be here. I asked when, and they can't tell you. They said, he will call before he comes. Well, he didn't call, and he arrived an half a hour later. So, the work is A, the timing. I have two Sears machines. They are Kenmore machines, and they have serviced them before, they are as good as anyone else I know. Not remarkably wonderful, but not bad. They aren't punctual, but everything else is fine.
    - DAVID A.
  • N/A
    Great. A little hard to get him to understand description of problem on the phone, but was efficient and helpful once here. Was willing to come first available weekday. Didn't overcharge. WOuld definitely use again.
    - Jill B.
  • A
    I am a repeat customer of Frank and his biggest fan. All those jobs around a typical home are a burden. Frank is always on time and his work is excellent. Not only is his work excellent but Frank is a high quality person. Although I may not be home when he is working there, my spouse is very comfortable with him. He is the perfect handyman, especially for a woman who may live alone. Believe me, he is completely trustworthy.
    - Gerard H.
  • A
    They were very nice to re-schedule their technician around my daughter's changing schedule. He got the dryer tub to turn, but he said it was likely to go out again and I should get a new dryer, which didn't surprise me. So far (for two months) it still works. I used a coupon to reduce the cost of the service call.
    - Jon S.
  • A
    The range was repaired on the first trip. The washer/dryer required ordering a part. Repaired when the part came in within the promised time. Also, the woman who answers the phone was very nice and very helpful.
    - Terry S.
  • D
    I have had many home repairs done in my lifetime, and this was the single worst experience I have ever had with a repair company. I left a message over the weekend and received a call back on Monday. When I called again on Tuesday, I indicated that I was returning a phone call/message about setting up my appliance repair visit. The person I spoke with was actually somewhat rude and said they had never worked with me (I think she thought I was calling about a job already underway). At that point, I said thank you, I would just call another company to look at the job. She then became more polite, and we set up a 5-hour window for Thursday. Because I do not live at the address, I asked for the technician to call before heading to the property (so that I would have time to get there), and was assured this would be no problem. I was also told there would be an $85 service charge, which would then be applied to the repair bill; this seemed reasonable enough to me. José, the technician who came out on Thursday, was courteous and seemed perfectly knowledgeable. He did not call until he actually arrived to the property, but it worked out because I happened to be nearby anyway. He looked at the appliances, indicated the problems, and said he thought they had the parts at the shop. He said he would come back Monday or Tuesday to actually perform the repair. As of Monday afternoon, I had heard nothing back. When I called, I was told that the office had "just received my paperwork" (remember, they came out on Thursday!). Also, the parts had not been ordered, so I would have to wait until at least the following Monday for them to arrive (it's Thanksgiving week). I said this was not going to work because the property is being listed for sale right away, so I did not want to schedule the repair. At this point, I was asked for my credit card number so that I could pay the $85 service call fee. When I said I was not OK with that, because of the mistakes that had been made on their end (not contacting me for three days after the initial visit, not ordering parts in a timely fashion), I was told I would be sent to collections. I paid the fee because a) I don't want to ruin my credit over $85 and b) I don't like to have outstanding debts. The truth is, though, that I don't feel Westwood Appliance deserves that $85 after: treating me rudely on the phone (first call); mishandling my service call paperwork; not ordering parts promptly or having basic parts in stock (the dishwasher drain hose is a standard part and can be bought at any hardware store; I just ordered the refrigerator filter online, to be delivered to my house in less than 24 hours); and threatening to send me to collections. In short, I would never, under any circumstances, call Westwood Appliance again. Their technicians may be good at repairs, but the terrible customer service is not worth it. NOTE: In that last phone call, I was quoted a total price of $429. The price quoted for parts was a little high, as the price given for just the water filter was $49 (a $30 part at most when ordered direct from the manufacturer). The labor charges seemed reasonable.
    - JACQUELYN M.
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Appliance Services in Santa Monica

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