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Home Warranty reviews in Santa Maria

Real People ~ Real Reviews ~ Real Results

  • 1. GE Dishwasher - We had no less than 5 Repairmen come to the house to fix.  They replaced part after part without ever fixing the original problem. We were without a dishwasher for over 4 months. Even though we only had to pay Service Charge once..it was aggravated. Finally, I asked the Service Techs at what point are we suppose to keep trying to get this fix.
    We were told a replacement request was sent to American Home Shield and they kept denying the claim and kept sending Techs to try to fix!!!!!  Finally, I called for a supervisor..after months, we opt rather than accept American Home Shield dishwasher replacement, to take the money offered and put forth additional funds to get a better dishwasher than what they were offerring.
    2. Plumber sent found the cause and location of the leak but could not do anything until t was approved....this took 4 days for approval?..We ended up contacting our Home Owners Insurance and they acted alot quickly to immediate stop the leak
    3. We were sent a Service Tech.. who apparantely thought I was either a idiot or I did not know what I was talking. He did something declared problem fixed and left the next day...same issue..the same company was sent out...I  called American Home Shield to complain and can they send someone else out... I even provided the name of the company that they had sent to our house on previous occassions. They lied and said he was not available., I actually called the company we requested and was told they were never contacted.  Contractors on American Home Shield programs are given incentitives minimize issues/repairs at a low cost to American Home Shield. Another Service Techs working on another issue in the house told the American Shied tech to try replacing the washing machine pump. He did and that was the issues...problem fixed after 3 times by the same incompentent American Shield Tech?

    During this time, I had mentioned to American Home Shield that only after all my issues were resolved then I would renew our policy. Guess what when I tried to renew the policy they wanted to charge me twice the amount to renew? When I asked why...the answers varied from you used the service too much(did not know there was a limit..nothing in my contract addressed this) or your policy is flagged as you are non- renewal. I have yet to receive any explanation at all and we have been policy holders for over 16 years!!!!!!

    Guess customers are not to ask questions or complain about some of the service techs they used.
    - Joseph L.
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Home Warranty Companies in Santa Maria

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