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Furniture reviews in Santa Maria

  • D
    Bill's Furniture Repair

    The wood refinishing went great.  I was impressed that Bill's Furniture took an extra effort to match the stain of a vintage table to the six chairs I brought them.  I provided them with a table leaf for stain comparison.

    But the upholstery was a giant fiasco. I purchased the six chairs without any upholstery or seat cushions, just bare wood, and that is how I took them to Bill's Furniture.  In fact, one seat bottom was missing & Bill's Furniture fabricated it.  The previous upholstery/leather looked like it had been wrapped around the back of the chair because of the staple holes in the wood.  I explained that I wanted just the inside of the back of the chair to be upholstered so the refinished wood would show-like the fabric was in a wooden picture frame.  The first mock up done by Bill's was not what I tried to explain how I wanted the chair backs to look like.  The first mock up was intended to wrap around the wood and a cheap, thin piece of cardboard was glued/stapled to the front back of the chair.  Bill's Furniture told me they would redo it the way I wanted at no extra cost; however, they had to re-sand & putty the new staple holes they put into the wood.  I disagreed and told them to charge me what was fair since I felt that I hadn't explained myself well enough.  We agreed to redo the mock up for an additional $120.00.  Bill's also told me to purchase 10 yards of fabric and 10 yards of gimping.

    I picked up my chairs on 12/17/14 and the chair backs were not done how I requested again, for the second time.  Only one employee was there when I picked up my chairs so I didn't say anything to him.  When I looked at my chairs closely at home, I could see that every chair seat had a white letter F marked in the upholstery and a white line across the seat cushion front.  I took one chair back to Bill's the next day and pointed out the white markings.  I told Bill's that I wanted to know what material the markings were written in so I could figure out how to clean them myself.  They told me they would contact the upholstery shop. I called Bill's back on Thursday & Friday, and they didn't have an answer from the upholstery shop (Leo's).  Bill's didn't call me on Monday, the 22nd & I didn't try them.  On the 23rd I showed up without calling to pick up my chair because I was extremely p***** off about not getting an explanation of the white letter F or the white line after leaving my finished chair with Bill's for six days (Thurs-Tuesday).  When I picked up the chair on Tuesday, as I walked up to it, I could still see from a distance and backwards that the white letter F and the white line were still on it.  Tim tried to tell me that Leo's upholstery had used chalk and that it had "just wiped off with a damp cloth".  But I could still see it as I walked up to the chair!  Bill's offered to go to my home & clean the chairs, but I live in a rural area and don't think it is fair for me to miss work just so they can clean off the chalk that should have been cleaned off before being the chairs were given to me as finished.  Bill's won't come out on the weekend either.

    I requested that half of my upholstery payment be refunded because 1) the chairs were not upholstered to my request and 2) because of the white chalk marks I had to clean myself.  Also, only about 4 yards of fabric were used by the upholstery shop and they returned the rest to me.  I am stuck with 6 yards of fabric that I can't return because Bill's seriously overestimated how much fabric I needed.  When I brought up the issue of the chair backs not being done how I wanted them, Bill's Furniture tried to tell me that this style of chair couldn't be done that way because there was no place to secure the fabric.  I printed out pictures of similar style chairs with the upholstery how I wanted mine to look and presented these pictures to Bill's.  At this point, they did offer to redo the chair backs free of charge.  But that would mean using more of my extra fabric that they already had me waste my money on the first time; purchasing more gimping because there wasn't any left over from the first time; and me hauling all six chairs back from my house.  Bill's didn't offer to pick up the chairs from my house or replace the gimping or pay me for using more of my fabric.

    I told them I didn't want Leo's upholstery or Bill's Furniture touching my chairs again.  Bill's lied about the white marks on the fabric.  Bill's couldn't get the backs of the chairs correct after two mock ups.  Tim even told me that his dad was very deaf and probably couldn't hear me and that is why the backs of the chairs weren't done correctly twice.  Bill's had nothing to say about the picture examples I took to them either.  Tim told me he would confer with his dad about refunding my upholstery charge, and asked if I could wait until after Christmas to decide for sure whether to give them a third chance or not to get the upholstery right.  Christmas has come and gone, and I haven't received any follow up calls or my refund.  Each time I had a problem, I was the one to initiate contact with Bill's Furniture and work to correct the problem, whether it was the wrong mock up of the chair back or the white marks on the fabric.  Bill's should refund my entire upholstery charge at this point.

    - MICHELE M.
  • F
    Ashley Furniture Industries Inc
    After delivery we noticed that one of the drawers was broken.  No one would call us back from the service department.  When we called the store, they called the customer service center.  They told us the part would be in within a week.  After a couple of months the part was still not there.  After several calls finally go ahold of someone and they said the service guy would be here today, and no one showed up after setting an appointment to get the work done.  I took the day off of work and the day is wasted.
    - Marianna G.
  • B
    Bill's Furniture Repair
    They did a lot of work because the movers damaged a lot of stuff and that is whom they sent in. I spent $90 to have a clock repaired and the rest of the stuff went through the mover's insurance company. They did a good job. Bill, himself, was very professional. They definitely did a nice job and we would use them again.
    - Sara B A.
  • A
    Rick's Appliance Services
    It was delivered within the 2 hour window promised, very professionally, new in and old out. So far, a good experience.
    - Chris S.
  • A
    Richard was on time and did what he came for at a good price. The machine could not be fixed so I asked him what was best. He told me everything I wanted to know and was a great help.
    - Jane S.
  • F
    It didn't get past the appointment to give an estimate.
    - Kathy I.
  • A
    Excellent service, would use again.
    - Michelle N.
  • F
    - Valerie U.
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Custom Furniture Makers in Santa Maria

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