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Specialized Services reviews in Santa Cruz

  • F
    Bill Schroeder came recommended by my handyman, who was familiar with decks he'd seen done by Bill Schroeder's company, Spectrum Painting. Mr. Schroeder replied to my inquiry promptly and said he was booked up for two months. When I explained that I wasn't in a hurry for the work to be done but would like an estimate, he said he would come out, which he did within a few days. He measured the two backyard decks and steps that connected the two areas of the backyard. A few days later he emailed his bid for $800. Since it referred only to "decks" and not to the steps (which are not connected to either deck), I emailed for clarification: "I know that you measured the steps up to the gate between the lower and upper decks but they aren't mentioned in the description. Did you include those? Could you modify the bid to reflect them?" His reply was: "All the decks are included in the back yard." That did not address the question of the steps. I then phoned him, left a message that said his bid was good, and that I wanted to talk with him to finalize the arrangement, thinking that a phone call would clarify the question of the steps. He never contacted me again. Also, I had asked him when he visited my yard if he knew of someone who could make me a screen door. He said he did and that he would send me the person's contact information. His email that included the bid did not say anything about a carpenter, so I had also asked him about that. In his reply that is quoted above, he said, "I'm waiting to hear from my friend to see if he is interested in building a screen door. I will let you know either way." He never followed up with any additional information. This vendor began by being responsive but ended up with no follow through.
    - Ken B.
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Personal And Family Services in Santa Cruz

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