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There are 45 highly-rated local chimney and fireplace contractors.

Chimney & Fireplace reviews in Santa Cruz

  • F
    A-1 Chimney Sweeps
    I wanted to hire them but they made it super hard. They were nice, prompt about following up prior to scheduling, and scheduled me in without much lead time. However, they didn't show up, didn't call, and when I called them and left a message wondering why they didn't show and to see if they could still come out, I never got a call back. This could be a one off, but unfortunately I didn't have a good experience. Maybe yours will be better!
    - Trey S.
  • A
    Maranatha Chimney Sweep
    Nick showed up in the middle of a huge snow storm and climbed on the roof to the chimney. Very impressive! He also put on a new gasket that he fortunately had in his truck because I had misplaced the one that I had bought. Great job, Nick!!
    - Woutje S.
  • A
    Royal Chimney Services
    These guys are great.  I called and set up an appointment, they showed up on time, cleaned the chimneys and installed a new cap on one of them.  The guy that came to our house was polite, efficient and did a great job.  He also showed us how to use our fireplace insert so that it burned more efficiently, and did a test burn in it to make sure it was working properly.

    Absolutely great service, very fair price.  We'll definitely use Royal again.

    - Joe M.
  • A
    The Chimney Doctor
    My experience with them turned out really well. He did do some additional work so the price might have been a little more than the $99 Big Deal, but the $99 was a good price. I do not think he charged a whole lot more than that like maybe $10 more. He was personable, efficient, got it done quickly, and was on-time. He was nice.
    - Louanne E.
  • A
    Woodstove & Sun Inc
    It went great. The technician was very helpful and made some suggestions for better efficiency. He was very thorough. We bought this insert from Woodstove 10 years ago and they pulled up our records. We highly recommend this company.
    - Rita C.
  • F
    Steve Sims Almond Firewood

    Greatly disappointed.  I ordered wood November 27, 2012, almost 12 weeks ago and I have still not received the delivery.  I have exchanged many emails, left voice messages (and did not receive any call back) and all I get in return is excuses and broken promises of when the wood will be delivered.  Excuses like 'Our delivery truck broke down Saturday' was the message I received on 12/13/12 and then weather permitting messages....come on, this is not rocket science, its firewood.  At some point, enough is enough.  I order this on line so they already have my money which I will be asking for a refund today.  DO NOT order this on line, perhaps COD is best way to go so you are not left out in the cold, or better yet, don't use them at all

     




    - Anthony W.
  • A
    Woodstove & Sun Inc
    We were really satisfied. They were very knowledgeable, their warehouse is very comprehensive, they are generous with their time to educate the consumer, their service and installation department is very prompt and skilled. They are very patient with customers who ask a lot of questions.
    - Kaya B.
  • F
    THE ENERGY HOUSE
    For the sake of brevity, here is the  the reader?s digest version of the story. In August 2011, I hired a freelance interior designer to work with me on a kitchen/dining room project. One key element was that it had to have a fireplace. At the same time, we replaced the wood burning fireplace in our bedroom, and specked one of the Fireplace Xtraordinair's bed and breakfast corner units.
    The units were ordered, delivered and installed without incident and work was as expected. In January, I received an invoice from the designers company,  Wright Design, for the final payment on the fireplace units. Upon receipt, I sent a check and determined that the transaction was closed. Everyone is happy, all good.
    In July, almost 6 months later, a letter from The Energy House, addressed to the designer arrived at my home.  I had not had any communication with them since I paid her final invoice in January. I opened the letter, and discovered a note from Alan Karcich asking  for payment from an invoice he sent the designer in December 2011. Feeling an obligation to connect Alan to the designer, I sent a note out to both of them, with a copy of the final invoice and proof of payment I had with the designer, asking them to work it out and settle any discrepancy.
    That is when my troubles began and to this day, I am discouraged that my communications and attempt to help connect the two parties who had a dispute with each other implicated me and cost me time and money.
    Fast forward to October 2012, when I was served papers and notified that I was being sued by The Energy House in small claims with a court date of Nov 5, 2012.
    A few facts:
    My name is not on any contract of paperwork with The Energy House, in fact, I did not know who they were until July 2012. I never visited their shop, recommended them as a business or had any contact with them until July 2012, when I reached out to them.
    Alan sued me because he could contact me and I was responsive. I have built and remodeled homes 7 home over the 20 years as a home owner and individual.  I have dealt with contractors, suppliers, architects, designers, building inspectors and county planning departments. I have never had any dispute with anyone until this interaction with The Energy House. This was my first time to small claims court and not one I am anxious to repeat.
    One the other hand, Alan seemed quite comfortable in the court house. His company, The Energy House was named as the Plaintiff in 3 different suits on the day I was at court. He knew the judge, the process, and had a good idea of the outcome. He is a litigious.
    He is also unscrupulous and a liar. He went after me because he knew that even though it was his poor and unprofessional business practices that got us into this situation, since his equipment went to my house, he could lien my property. In the state of California, you can put a lien on anyone?s house, for any reason-even fictitious justifications are approved by the courts. All this, even though I explained that I didn?t have a contract and could provide proof of payment.
    I asked Alan why he released the equipment to the designer without final payment; he knowingly and incorrectly sited the California law about final payment and debt collection being due on final inspection, not delivery of equipment. The designer bought equipment, and final payment should have been collected at the time of delivery. How do I know? My brother owns a large residential building contractor firm and he knows the law and proper accounting and billing policy. None of which The Energy House adheres to.
    I asked Alan why he didn?t go after the designer, as he had the contract with her. He is lazy and since he could find me, I was the easy target. To my knowledge, he didn?t even bother to contact her.
    While in small claim court the arbitrator asked Alan if he knew the designer and to my surprise and under oath, Alan stated that he had never met the designer. That is blatant lie and he used to cover-up the fact that he didn?t bother to find the right person, because again I was the easy target.
    So where did this end?
     
    First off, I am out $2000.00 as that was the only way I was going to get out of the courthouse without my credit being damaged and/or a lien on my property.
    Second, I have posted Angie?s List and Yelp with a STRONG AVOID Rating. I have never posted anything positive or negative about any company, but this warrants some visibility. Obviously Alan is a person who lacks integrity, has poor business and accounting practices that are imposed on clients, regardless of the lack of contract and he is very comfortable in the courts. I don?t know a walking soul who would want to do business with a company with this type of reputation.
    Third,  I am strongly recommending to avoid buying anything from The Energy House in either Campbell or San Mateo or anything from Travis Industries (Fireplace Xtraordinair, Avalon, Lopi or Tempest Torch. After several attempts to contact Kurt Rumens, the CEO of Travis Industries, and the manufacture of the Fireplace Xtraordinair units with not so much as a return phone call. I reviewed the Complaints in California site and there are several postings by owners of Fireplace Xtraordinair units who have not received responses their requests for service.
    Do yourself a favor, save time and money, while protecting your credit and go with Mendota or Heat N Glo fireplace and buy it from Extreme Heat Source in Campbell or Santa Cruz Spas in Santa Cruz. 

    - Lisa L.
  • A
    The Soot Merchant
    Called several companies as well as a few Craigslist adds. I set up an appointment with one of the Craigslist workers and they never showed up on the mronign of the scheduled appointment. After this, I left several messages with some of the folks I researched on the web via Yelp, but never received any call backs. (there were no chimney sweep adds in Angie's List for the Santa Cruz area, so i had to go the yelp route).Anyway, the folks at The Soot Merchant were very professional. They scheduled me for an appointment and even called the day prior to remind me. I was able to push the appointment out by an hour due to some scheduling issues on my end, but they were very accommodating. John showed up right on time. Though a bit eccentric in his appearance/demeanor, he knows his stuff and was very good at the job. He ended up doing a small repair (cutting and placing a small fire brick into the clean out trap) which he included as part of the original price quote. Overall I'd highly recommend this company!
    - james k.
  • A
    Chimney Clean Company
    Both the chimney cleaning and the dryer duct cleaning went smoothly. The service personnel were consistently cheerful, polite and professional. They arrived punctually, immediately began to work, and stuck to it until they were done. They informed me of what they were doing each step of the way, and were really clean.
    - Ginnie M.
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Chimney And Fireplace Contractors in Santa Cruz

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