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Find Top-Rated Santa Cruz Bathtub Refinishers

There are 2 top-rated bathtub refinishers in your area.

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Bathtub Refinishing reviews in Santa Cruz

Real People ~ Real Reviews ~ Real Results

  • I'm not giving Marble & Tile Master an F because Ismael Castro's crew did a good job of installing granite counter tops in bathrooms and some bathroom floor tiles. However, for the master shower install, although the wall and shower floor tiles looked nice when installed, 3 years later there were cracks crossing 3 of the stone floor tiles. I consulted with another tile setter I found later who does excellent work who said that the shower pan was improperly installed and eventually the shower floor tiles would loosen, requiring a complete tear out and re-installation of the shower walls, pan and floor tiles. I know that this rework will cost at least $10,000 dollars. Mr. Castro gives no guarantees for his work. Another issue that I had was with the price of the shower remodel, with Mr. Castro charging several hundred dollars more for required smoothing of the cut edges of the porcelain tile on the shower walls, which was not included or mentioned in his estimate. In addition there were many days when I didn't know when his crew would show up to do the work or they would show up a half hour to an hour later than I was told. Communication was lacking. Overall, a very unsatisfactory experience.
    - Gail C.
  • The work performed by the contractor was initially fine. There were several areas that wern't properly prepped so that when the finish material that was applied cured, the surface remained gritty and not glossy as the others areas that were prepped properly. After about 3 months of normal usage and proper care-taking, the finish that was applied to the tiles in the tub/shower area began to chip and peel. The contractor was notified and after a long wait, came out to refinish the areas that were peeling.

    After a short while (less than month) after the repair, the tiles began to chip and peel again in the "repaired" area and now it is peeling on other areas of the tile and beginning to chip and peel on flat surfaces of the tub perimeter.

    My home is a beautiful showcase for myself and my Air BNB guests and the tub/shower area in the bathroom now looks worse than ever and my house guests are complaining of how unsightly the refinishing job is and ask when it will be fixed. In my opinion the areas where the problems are occurring were not properly prepared or the material used was not the proper material for this type of refinishing or the contractor should have informed me before doing the tile work that only the tub should have been refinished.

    My complaint is that the refinishing work is inferior, has failed in places long before the 5 year warranty offered by the contractor and the work continues to deteriorate in new places on an ongoing basis. The contractor has been notified by email of my issues and is not willing to refund the costs for this work and its removal.

    In my opinion and in conclusion, the work done by this contractor is inferior and it has failed in looks and in performance well before the expiration of the warranty

    Therefore I am asking for a full refund of $400 for the labor cost of this work, plus $56 for the refinishing material, plus $200 to have the failed refinishing material professionally removed from the tiles for a total of $656. And all of this in preparation of and take the necessary time and effort to have another contractor clean up this ongoing mess and get the job done correctly in the first place.

    Thank you for your timed consideration in this matter.

    Timothy P. Marshall
    - Timothy M.
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    - anne s.
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    - Roger V.
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    - Mary D.
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Bathtub Refinishers in Santa Cruz

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