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Fence Company reviews in Santa Clarita

  • A
    John Hopkins Construction Inc
    JHC built a 70ft property dividing wall between my neighbors and my houses. The work was well done. They handled the entire process from permits to clean up. They kept the project on track through many rain delays. They arrived promptly on all occasions and were responsive in emails. And they and their subs were nice, hardworking people.
    - Bryan P.
  • C
    Finest Fence Inc
    Recently we had Finest Fence replace two sides of our wooden fence in our backyard. The fence looks beautiful but we noticed on our slope that portions of the fence were placed high resulting in gaps at the base of the fence. My small to medium size dog managed to fit under the gap into my neighbors backyard. We called Finest Fence and explained the situation. They said that they would need to charge additional to place a base board to close the gaps. After spending $5000 for the fence, We thought charging extra to close the gaps was unfair. They would not back down and the tone was a bit rude when they said " This is what it is, if you choose to fix it fine. If not that is fine to." What ever happened to the saying " Customer Satisfaction Guaranteed"?!
    - M S.
  • A
    Empire Remodeling & Design, Inc.
    From the first time I saw them I knew I would love them. Everyone is super friendly, happy and helpful. This company follows up on everything that I am requesting. The work is just top notch. I am speechless. We started with the deck and windows for the house. We replaced the existing deck to timbertech, replaced all windows in the house to plygem which is amazing quality. We continued to stucco on the house and heat reflective coating which is this special exterior paint. We continued to do the roof and then added solar panels. I am not paying electricity, what's better than that!!! They installed for us two patio covers, one in the front and one in the back. Solved all my water problems and it looks fabulous. We continued to remodel both bathrooms and upgrade the kitchen. I am in awe!!! My master bath is bigger, I have a bench in my shower and everything is amazing. These people are professional, personable, they have the right people for the right job. My Main Door has been replaced as well from a double door to a single door with windows on the side and its absolutely beautiful. We are moving on now to do all the landscaping and replacing the fence. I can't let Adam go he is family to me now!!! Never was pressured, they always explained everything, simply a wonderful experience. Love you Adam and Empire for everything!
    - Linda W.
  • A
    Valencia Vinyl Fence Inc
    I'm glad my husband was here since he stopped them from installing the fence in a way that we didn't want. They borrowed his ladder and didn't return it to him. They left it in our neighbors yard. He also had to clean up some of a mess that they left. He was able to work with their supervisor who went out of his way to correct things. The end result is a beautiful fence that all of our neighbors have commented on.
    - Sheila U.
  • A
    Five Star Fence
    They were very professional. I had other estimates and this one was priced very well. They did a great job. They arrived on time and cleaned up the yard when the job was complete. I would definitely hire them again. The fence looks great.
    - Valerie M.
  • C
    Five Star Fence
    I contacted Five Star Fence by telephone and was given an estimate appointment a couple of days later. The estimator Flavio arrived on time. He was pleased that I had prepared a scale drawing with measurements for a gate on the side of the house. We discussed the plan and various options for materials. I informed him that I would be purchasing my own locking door handle and would make it available to the work crew. FLAVIO FAILED TO ADVISE ME THAT THE HANDLE MECHANISM MIGHT NEED SPECIAL ATTENTION SINCE THE GATE WOULD NOT BE THE SAME THICKNESS AS A STANDARD DOOR. Two days later I received by e-mail a "Proposal and Contract" and a page of general "Terms and Conditions." The Contract listed a basic price and several separately itemized upgrades, most of which Flavio and I had discussed and one of which we had not. A box included the statement "A 5% Angie's List Discount Is Included In The Price," but THERE WAS NO OBVIOUS WAY TO CONFIRM THE DISCOUNT MATH. The contract set forth a four-part payment schedule: 10 percent upon contract signature, 20 percent upon material ordering, 60 percent "on completed work" and the balance "to installer on completion." Finally, the contract stated that it was valid only "on acceptance by an officer of Five Star Fence." This was followed by a blank signature line notated as "Accepted by Five Star Fence." As instructed by the form, I initialed the line items to which I had agreed. The message accompanying the documents had instructed me to fax the documents back, but rather than use that antique method I made a PDF copy and sent it back by e-mail, which is how it had arrived. In my cover message, I wrote that the four-step payment schedule seemed unnecessarily elaborate to me given the relatively small scale of the job. This was aside from the question how Step 3 "on completed work" was any different than Step 4 "to installer on completion." I wrote that I preferred to pay about 60 percent up front, with the balance upon inspection of the completed job. Because the contract purported to be invalid until it was accepted, presumably by a company officer's signature on the blank line, I assumed that it would be returned to me with that signature, whereupon payment arrangements would be made. I ended my message with the request for Flavio to "contact me with information as to the next step." Flavio replied that "the office manager will take it from here." Five days later, having heard nothing, I wrote the company asking for a rough ETA. Starla, the aforementioned office manager, replied that she was waiting for the required 30 percent deposit from me. This, of course, jumped the gun on their four-part process. Moreover, NEITHER FLAVIO NOR STARLA HAD INFORMED ME THAT I WAS RESPONSIBLE FOR THE NEXT STEP AND NEITHER ONE HAD RESPONDED TO MY SUGGESTED SIMPLIFIED PAYMENT SCHEDULE. I called the company prepared to supply a credit card number for whatever amount was necessary, but Starla then told me that a 3.5 percent service charge applied if a credit card was used. Rather than agree to add another $85 to the contract price, I declined this option. Since the company address was only two miles from my office, I also declined to mail a check as Starla suggested, and stated that I would bring a check personally later that day. I arrived at Five Star Fence to find its location bounded by a tall fence topped with barbed wire and a heavy rolling gate that appeared to be locked. There was no signage except for a handwritten placard stating "Now Hiring." I called the company's telephone number and asked for an entry method. Starla came out and opened the gate and we went to the office. I asked that the contract be signed, as it required by its own terms. Starla said that the company manager was not present and would not return until later that day. She promised that she would send me the executed contract as soon as he returned and signed it, which she did. In my reply message, in order to avoid any further delay, I asked that she advise me of the work schedule by telephone rather than by e-mail. IGNORING THAT REQUEST, Starla notified me of the planned fabrication date by e-mail. I arranged to be off from work on that day. During the afternoon of the day before the scheduled work date, Starla sent a message confirming the appointment and explaining that the job would require two visits because of powder coating that I had specified. I saw that message and noted it. I did not, however, see a follow-up message sent fifteen minutes later changing the installation date to a different day. The estimated arrival time was a three-hour window beginning at 8 AM. I waited all morning, puttering around and killing time. Just before noon I called Starla to report that the work crew had not arrived. Starla then informed me that the work date had changed, as reported in a message that she sent to me the previous day. THIS WAS EXACTLY THE PROBLEM THAT I HAD TRIED TO AVOID BY ASKING FOR A TELEPHONE CALL INSTEAD OF AN E-MAIL MESSAGE. It being too late to arrange for another day off from work, I HAD NO CHOICE BUT TO RELY ON SOMEONE ELSE TO STAY HOME AND DEAL WITH THE WORK CREW THE FOLLOWING DAY. On the 26th day since my first contact with Five Star Fence, Flavio arrived with his crew. I had left for them the locking door handle that I had purchased. Flavio soon called me at work, saying that the handle would not fit the finished gate. Not being an expert locksmith and unable to understand his description of the problem, I asked him to call my locksmith so that the two of them could work out a solution. The locksmith then called me to explain that certain inner parts of the handle would have to be extended, A PROBLEM THAT HE DESCRIBED AS COMMON IN THESE CIRCUMSTANCES AND SOMETHING ABOUT WHICH FLAVIO SHOULD HAVE BEEN AWARE AND WARNED ME BEFORE I ORDERED THE HANDLE. Now I would have to return the handle and reorder it with the proper specifications. Annoyed, I called Flavio back and told him to do as much as he could that day. Flavio offered to take care of the handle problem himself with his own locksmith contact. HE DID NOT MENTION THAT AN ADDITIONAL FEE WOULD BE REQUIRED FOR THAT WORK. I accepted what I understood to be an offer to adjust the handle at no charge. His crew performed some preparatory work, temporarily reattached the original gate and left. The latch, however, had been removed from the original gate so that it no longer was secure. A few days later the wind blew open the gate and our pets escaped for a few hours. I temporarily secured the gate with rope. Three weeks later, Starla notified me, again by e-mail, that the work crew would finish the job on the next working day. ON THE 50th DAY SINCE MY FIRST CONTACT WITH FIVE STAR FENCE, Flavio and his crew completed the installation. The invoice included a $75 additional charge for the lock handle work. The gate is sturdy and robust, but vertical bars in a see-through window are not aligned ��� an aesthetic flaw. Also, although the locking handle does fit the gate, it had to be fussed with in order to lock and unlock properly. I had to hire a licensed locksmith to make it work adequately.
    - RANDY M.
  • A
    Benitez Wrought Iron Inc
    I cannot give higher marks to Benitez Wrought Iron. They came out promptly and gave us an estimate/proposal on the spot. Marcial communicated frequently about scheduling and details of the job. The work crew was very professional and responsive. They were very careful to work around a large climbing rose bush growing through the fence. They knew exactly what they were doing and treated the fence with great pride. They spent a great deal of time sanding and applying a beautiful finish coat of paint on the installed wrought iron fence. I recommend Benitez Wrought Iron with full confidence.
    - Laird W.
  • A
    Valencia Vinyl Fence Inc
    I dealt with the sales Manager Shan Gevorkian and found him very professional from the get-go. He offered a price that was better than I had been quoted from other competitors although it wasn't cheap and I believe you get what you pay for. Once we had agreed to move forward he set a date and promised all construction would be done during the week we had agreed upon. His crew came out and began tearing down the old Pergola by day two they already had both of the old dilapidated pergolas removed and had begun construction on the smaller of the two new ones. By the middle of the week I liked what I was seeing so much that I decided to have my two Side gates replaced as well with the vinyl. Shan promised me that this could be done within the original timeframe we had agreed upon and impressively by the end of the week it was done along with the pergolas. I am very impressed with the quality of the work and attention to detail and very satisfied with how they kept on schedule. The only negative thing I could say is the two main workers are rather loud and let's say passionate about their work. Sometimes I heard them having rather heated discussions about their work. I can honestly say it didn't bother me because when I went out to see what they done at the end of each day it showed that they actually cared what they were doing rather than just slapping it together. I would not hesitate to use these guys again and to recommend them to my neighbors. In fact I plan to have them to the fencing around the yard when my finances permit.
    - emerson s.
  • D
    US Home Developers Inc
    The gentleman came in, took a look, and within 5 minutes told me I needed a special permit to lay a small concrete patio pad.  He claims it was because the proposed work area was on a slope.  My home is a 40 year ranch home and the entire horse property is sloped, with an existing full barn, horse fencing, etc.  It's been on a slope for 40 years and is structurally sound via a flume that runs through the underside of the sloped terrain to take any water out and to the street.  I contacted a different local contractor who did perform the work without issue.  That contractor said anything over 3' would have required a permit but not this job since we were staying level within the existing slope.  I got the work done by the other contractor. Never heard from this group again.
    - Roberta G.
  • A
    TME Construction Inc
    Tony & his crew arrived on time, worked efficiently, and the final product looks professionally done and looks great!  The gates, when closed, match perfectly.                                                                                                                                                                                                                              
    - Gary P.
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Fence Companies in Santa Clarita

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