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Tv Shop reviews in Santa Clara

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  • This was the WORST service that I have ever received from any retailer.  After we ordered online, we asked if there was any prep work that we needed to do.  Best Buy said no but based on previous experience, we purchased power cords, stacking kit and a dryer kit.
    Once Best Buy was on scene, they said that they needed a washer pan to go underneath the washer before they install it, since we were in a high-rise.  We were NEVER informed of this condition.  We offered to buy one but the deliver guys didn't have one and BEST BUY does not sell it.  We authorized the Best Buy people to install both the Washer and Dryer without the pan (waiver) so they installed the dryer but not the water supply to the washer.  They told my wife, everything is installed and working.  Then the washer says it has no water.
    We call Best Buy to get them to come back to install it.  They said that they cannot install it without the WASHER PAN and the next available appointment was June 9th (10 days after the faulty install).  My wife spends 4 hours on the phone with them to get them to fix it or remove it.  They hung up on her 4 times....but we are persistent.
    They came back one day later to install the washer pan that we bought from Lowes.  They concluded that our washer didn't need a pan as there was no drain hole at the bottom of it.
    I spend about $20,000 / year at Best Buy.  That business is all going somewhere else.  Don't buy appliance from Best Buy.  End of Story.
    - Godfrey C.
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Tv Companies in Santa Clara

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