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Home Health Care reviews in Santa Ana

  • C
    My only prior experience to Hospice Touch was Kaiser's program in
    1983.   Yes, that was a long time ago.  Yet 30 years ago when hospice
    was in its infancy in the U.S., I had one amazing, grateful experience.
    Unfortunately, I didn't walk away with that feeling about this provider
    when my mother passed away in September 2011.
    Perhaps it was because I had experienced hospice with my father for a longer
    period of time that I did not get the chance to fully experience Hospice Touch
    in its best light.  If I can remember correctly they served us for maybe 6-8 weeks.
    My mother died much faster than I anticipated. 
    My initial consult with the 'go-to' team (men in suits) occurred in my mother's
    senior residence and was attended by the owner of the residence and my mother.
    They were delightful, caring and thorough.  They assured me they
    would take care of all the Medicare paperwork and confirm their services would
    be N/C.  They did all they said they would do.
    I am not a frequent caller nor do I like to be bothersome but I can be
    assertive when necessary.  My infrequent calls to our nurse were not always promptly
    returned.  Our nurse appearing very competent, was not a warm individual and I often felt her caseload
    might have been a large one.  She assured me she would always get back to
    me but others in more critical need had to be seen to first.  While I completely understood it then and
    understand it now, it didn't make me feel any better about my mother entering
    her final days on this earth.  I guess whoever was closest to the finish line received more assistance.
    While we didn?t want to be first we wanted someone to drive
    alongside and make sure we were still in the race.
    My challenges continued with their night answering staff that were
    flat-out incompetent.  To HT's credit, they
    got right on it and dismissed those who needed a job elsewhere.  The
    director called me about my mishap and they had a meeting about it with their
    staff.  While I commend them highly for
    their follow-up, there was just something in me that began to mourn "I
    don't want all this happening on my watch.  They were supposed to assist
    me, come along side me, I didn't want to manage them manage my mother."
    Besides the drive-through people on the desk at night, all other administrative
    functions were done properly.  Meds reviewed, some discarded and new
    medications introduced. Hospital bed and breathing equipment ordered and
    delivered promptly.  The darling little social worker that sat next to my
    mother in the drawing room while assessing her cognitive abilities, was
    probably the one I remember most.  She was very loving and very kind,  She held my 
    mother?s hand. The Touch.
    I remember, my mother, a very loving and social creature, was tickled with all the fuss.  I also 
    remember her looking up and asking me, "Am I going to die?"
    Shocked at her remark and holding back tears, I said, ?Of course.?
    We are all going to die, we just don?t know when.?  She was satisfied and happy. 
    My mother was dying from dementia and lung cancer she didn?t know she had.
    Our of death arrived and arrived quickly. 
    What did I expect and didn?t receive?  The Touch - with the exception of the young
    woman who held my mother's hand. Yes, I received hospice but I never felt their Touch on my life or my

    - Joan K.
  • A
    Hospice Touch was recommended by my father's hospital in Orange County and again by a nursing home in Huntington Beach.  My father was declining quickly and he wanted to go home to die.  As many families are, we were caught without time to research hospice providers.  My father had been kicked out of the hospital (because there was no more they could do for him) and he was being discharged from the nursing facility (because he showed no improvement medically). We had to make a decision FAST on where to take him.  The nursing facility called Ruben Figueroa, a Regional Manager from Hospice Touch.  He arrived about 15 minutes later at the nursing facility to speak to the family.  I was suspicious about any company that had roving marketers on instant call but Ruben was understanding, charming and didn't dodge any hard questions and I asked a lot of them.  My stepmother was exhausted and not really capable of understanding what was going to happen and how short a time my father had to live. Ruben told us we could change hospice providers once in the first 90 days.  Each nurse handles about 10 patients.  There are volunteers that perform a list of tasks (shopping, babysitting, etc.)  He told us it would take 2-3 hours to set up the home and move my father.  He explained all of the services provided by Hospice Touch and assured us that they would be responsive within minutes.  We were given an emergency telephone number just in case.

    The set up in the home went smoothly.  They spoke slowly and carefully to my stepmother (the main caregiver) so that she could absorb it all.  My father had been in great distress for the past couple of weeks spitting up horrible tasting bile and being miserable with nausea. He was so miserable that he could no longer eat or drink, read, watch TV, listen to music or even sleep.  He begged me to kill him.  Hospice Touch gave him suppository drugs that weren't given to him in the hospital or the nursing facility and he immediately improved and relaxed.  The drug is called ABHR.  One hospice nurse on a forum said that the hospice company she used to work for used ABHR and it worked beautifully.  Then she went to work for her present hospice company and they are "too cheap" to pay for this custom, compounded drug and things are much worse for her in managing the patients.  It seems like cost may be a factor. I'm so thankful that Hospice Touch used the drug.  I wish we had started hospice sooner and it's a crime that medical facilities don't use these same drugs!  

    Hospice Touch left instructions for us and a "comfort bag" of various medicaitons including morphine just in case an increased dose was necessary.  They trained my stepmother and other family members in how to administer the morphine and suppositories. 

    Right away, we could see that caring for my father was too much for my stepmother.  Hospice Touch referred us to a nursing service where we hired bonded people to assist 24 hours a day.  At one point, we called Hospice Touch on a weekend and requested a registered nurse to look at my father.  The nurse came right out, adjusted his medications and told us that he had two days to live.  Two days later, he died in an unconscious state.

    Hospice Touch made the death process so much better for us all.
    - Jeannette C.
  • A
    We met with Ruben at the nursing home where my father-in-law was staying temporarily for a last effort at treatment.  He went through the paperwork and answered our questions.  The nursing home recommended Hospice touch and we decided to go with their recommendation.  The people at Hospice Touch lived up to ever good expectation I had of hospice care.  They were available, sympathetic and focused on the importance of keeping my FIL comfortable in his last days.  They are able to be realistic without being harsh and it was comforting to have them around.  They worked well with the in-home caregivers we hired to supplement their work.  They took care of so much for us and there was very little paperwork or red tape. 
    - MICHELE C.
  • D
    We spoke with them extensively. We interviewed two people they sent to us. The owner presents well but I was not that happy with either of the people. They were not professional and when the services were performed, they were inadequate. A vehicle for transporting the elderly person, an SUV, was too high for them to get in. The company did nothing to correct this when we brought the problem up. Personal items from the household disappeared while one of the health workers was there. We contacted the company and left two messages, none of which were returned. They just wanted to be paid. They also require a very costly deposit which fortunately we did not pay. We did pay for the services, reluctantly.
    - ROBYN P.
  • A
    All went well and the batteries were replaced.  Stairlift works as good as ever.  He was very friendly and helpful.
    - George H.
  • A
    Although they were not able to provide the service because of family medical issues they went above and beyond in locating a provider for us and diligently followed up to make sure the work was done.
    - michael f.
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Home Health Care Providers in Santa Ana

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