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In Home Elder Care reviews in Santa Ana

  • A
    Hospice Touch
    Hospice Touch was recommended by my father's hospital in Orange County and again by a nursing home in Huntington Beach.  My father was declining quickly and he wanted to go home to die.  As many families are, we were caught without time to research hospice providers.  My father had been kicked out of the hospital (because there was no more they could do for him) and he was being discharged from the nursing facility (because he showed no improvement medically). We had to make a decision FAST on where to take him.  The nursing facility called Ruben Figueroa, a Regional Manager from Hospice Touch.  He arrived about 15 minutes later at the nursing facility to speak to the family.  I was suspicious about any company that had roving marketers on instant call but Ruben was understanding, charming and didn't dodge any hard questions and I asked a lot of them.  My stepmother was exhausted and not really capable of understanding what was going to happen and how short a time my father had to live. Ruben told us we could change hospice providers once in the first 90 days.  Each nurse handles about 10 patients.  There are volunteers that perform a list of tasks (shopping, babysitting, etc.)  He told us it would take 2-3 hours to set up the home and move my father.  He explained all of the services provided by Hospice Touch and assured us that they would be responsive within minutes.  We were given an emergency telephone number just in case.

    The set up in the home went smoothly.  They spoke slowly and carefully to my stepmother (the main caregiver) so that she could absorb it all.  My father had been in great distress for the past couple of weeks spitting up horrible tasting bile and being miserable with nausea. He was so miserable that he could no longer eat or drink, read, watch TV, listen to music or even sleep.  He begged me to kill him.  Hospice Touch gave him suppository drugs that weren't given to him in the hospital or the nursing facility and he immediately improved and relaxed.  The drug is called ABHR.  One hospice nurse on a forum said that the hospice company she used to work for used ABHR and it worked beautifully.  Then she went to work for her present hospice company and they are "too cheap" to pay for this custom, compounded drug and things are much worse for her in managing the patients.  It seems like cost may be a factor. I'm so thankful that Hospice Touch used the drug.  I wish we had started hospice sooner and it's a crime that medical facilities don't use these same drugs!  

    Hospice Touch left instructions for us and a "comfort bag" of various medicaitons including morphine just in case an increased dose was necessary.  They trained my stepmother and other family members in how to administer the morphine and suppositories. 

    Right away, we could see that caring for my father was too much for my stepmother.  Hospice Touch referred us to a nursing service where we hired bonded people to assist 24 hours a day.  At one point, we called Hospice Touch on a weekend and requested a registered nurse to look at my father.  The nurse came right out, adjusted his medications and told us that he had two days to live.  Two days later, he died in an unconscious state.

    Hospice Touch made the death process so much better for us all.
    - Jeannette C.
  • D
    Golden Years Senior Care
    We spoke with them extensively. We interviewed two people they sent to us. The owner presents well but I was not that happy with either of the people. They were not professional and when the services were performed, they were inadequate. A vehicle for transporting the elderly person, an SUV, was too high for them to get in. The company did nothing to correct this when we brought the problem up. Personal items from the household disappeared while one of the health workers was there. We contacted the company and left two messages, none of which were returned. They just wanted to be paid. They also require a very costly deposit which fortunately we did not pay. We did pay for the services, reluctantly.
    - ROBYN P.
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In Home Help Services in Santa Ana

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