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Home Warranty reviews in San Mateo

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  • I'm not one to write many reviews. But when I saw Hisco Home Warranty have a D report I thought I should straighten some of the bias against them because I've been nothing but satisfied with their service. My wife and I recently purchased a home in Foster City. We are first time home buyers so our real estate agent suggested that we buy a home warranty. Generally speaking I'm against purchasing warranties - my life experience has showed that it's generally a toss - meaning most of the time the warranty expires and I don't use it. We purchased the Hisco Home Warranty and boy - are we glad that we did so! Our home was build in the 70s and some appliances were definitely on the older side. Our three issues are detailed above and I'll relay the outcome of each of the three service calls. First I will say Hisco is ALWAYS very nice on the phone and fax the contractors immediately: 1) Hisco sent out a contractor to look at our oven because the upper oven was not heating up correctly. It's an older Magic Chef built in two oven contraption that no longer has spare parts on the market. As a result Hisco was not able to fix it, so they cut us a check on a fair market value for a replacement. That came out to $1400.00 - the check took two weeks to arrive, and we're satisfied with the outcome here 2) As we approached mid-winter in 2010 I started to prep for my gardening season. After turning on our background hose bib to another outlet, I had a horrible realization that the underground pipe was leaking. I called Hisco to see if they would cover it; they thought they might so they sent out a contractor. Here's what happened: - Contractor came out - Contractor saw the problem, shook his head said "not covered" and took my $50 service fee and left - I called Hisco back and asked for a detailed explanation. The person taking my call wasn't able to do that, but I got a call back within 5 minutes from Hisco. The person patiently explained that as the pipe was underground, it did not fall under "accessible outdoor plumbing". When he heard that despite no service being provided by the contractor the contractor had collected $50 service fee - he promptly refunded the $50 service call. (Now, that's what I like. Mistakes happen with these things, the ultimate judge for me of a warranty or service company is how they fix them. ) 3) Contractor had to reschedule (no fault of Hisco) and did a quick repair on our air duct. I would recommend Hisco - I think they are upstanding, and stand up to their home warranty. Did they fix all the problems I had? No, but did they stand up to their warranty? YES! Hisco - Kudos.
    - Timothy C.
  • I am very happy with them. I like the cost of the whole plan. When someone comes, it costs 60.00 and that is it. No matter how long they are here, or what they do. We have so many appliances. They do everything but freezers. They do refrigerators, microwaves, celing fans, and everything else. I think it is a wonderful service!
    - Charlene S.
  • They have been excellent so far. They have always sent professional contractors.
    - Shirley R.
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Home Warranty Companies in San Mateo

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