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Flooring reviews in San Marcos

  • A
    A-1 Factory Direct Carpet
    We are return customers to A1. We have always had professional, courteous and friendly service. Their prices have always been competitive and their installers have been friendly and very professional. I would highly recommend this company to anyone looking for flooring.
    - Colin A.
  • A
    Coles Fine Flooring ��� Solana Beach
    My daughter, Jennifer, who owns "Perfect Girl Friday"...a staging/decorating business...strongly recommended Joanna at Coles in Solana Beach. Jennifer had experiences with several other flooring companies but highly recommended Joanna at Coles. She was right on as Joanna was able to find us exactly what we were looking for.
    - Tom P.
  • C
    Empire Today��
    Scheduled an in home quote online. Easy to do and convenient. Empire employee arrived and was not helpful or open to working with our needs. Only wanted to sell us their product for a quick install. During the whole encounter it was obvious that he felt I was wasting his time. He could not offer us an estimate (or didn't want to), did not have a business card, was not easily identifiable and was unprofessional. I would look elsewhere if you want customer service and professionalism.
    - Aaron S.
  • A
    Affordable Flooring Solutions
    The job went very well, but due to additional work requested, it necessitated a little more time than originally scheduled for which he was extraordinarily flexible. Luis Garcia Sr, worked with us to perform the work very professionally. His crew was extremely courteous and went out of their way to work with our family to minimize disruptions to us even though the work entailed the downstairs bath and kitchen (and access to all the necessities such as sink, microwave, stove, and refrigerator). We will probably have additional work done by him on our 2nd floor.
    - Derrick H.
  • A
    Affordable Flooring Solutions
    Luis and his crew were excellent, and we love the finished projects. He was always available when we had questions, and went out of his way to help us when we had problems with other contractors while remodeling our home. He was easy to get a hold of, patient when we had questions or concerns, and always on time! We would highly recommend Luis, and will have him back to work on any other home projects we do.
    - S V.
  • A
    Affordable Flooring Solutions
    Very well. Luis Garcia also recommended removal of a small wall in our foyer & adding steps to open up our Living Room & Entry. Luis is experienced, gives solid recommendations, & stands by his work. I recommended Luis Garcia to our neighbor who installed 800 sq ft ceramic tile (faux hardwood).
    - Brent J.
  • A
    Flood Doctor Restoration & Construction
    Nathan was professional, thorough, friendly, personable, and fairly priced. We have already used his services again for other random house issues that needed fixing and to inspect our Home Depot flooring installation. He is our new go to general contractor!
    - David H.
  • F
    West Coast Flooring Center
    It was terrible! The price was good but there was a miscommunication on the actual tile layers going up and it turned out into extra tiles laid. I do not know if their tile blades were not sharp enough but our tiles have cracks in them and the grout are different different colors. They never fixed it. It was a big deal. They would not return our phone calls so my husband decided to have a record of them not responding and they started responding to our emails. I would not use them again.
    - Carlee W.
  • A
    Ogden Flooring Center
    When we decided to re-carpet our home we researched several
    major flooring companies on Yelp and Angie's List and found a few with good
    reviews. An article I read, however, noted that the best deals often can be
    found at smaller, family-run flooring stores. I happened to see the Ogden
    Flooring store by chance when I was in the area and stopped in late on a Sunday
    afternoon.  The owner had just locked the
    door as I pulled up but agreed to reopen to take care of me. It was indicative
    of the attention and level of customer service that I came to expect from Aaron,
    Stu, and John. We decided to go with Ogden for the job. They were able to
    obtain the color, brand, and quality of carpet we wanted at a somewhat lower
    price than their larger main competitor for the job. While it took about a
    month to get the carpet (the manufacturer had run out and we had to wait for a
    new production run), it was worth the wait. The carpet was installed this past
    weekend (Jan. 15-17, 2016) and it looks terrific. Emilio and his colleague
    Rojelio (I'm not certain about the spelling of the latter's name) were prompt,
    friendly, and did a great job, working long hours over the three days to make
    sure that the job was done right and within the time frame specified.  Anyone looking
    for carpeting would do well to consider Ogden Flooring. We are very happy with the
    results they achieved for us.

    - Thomas Y.
  • A
    DM Building Inc
    There were several challenges specific to this project. First, it is was our first remodel ever - so we were novice clients and needed a GC that could provide an extra level of guidance for us. Second, the project was done remotely - we lived 500 miles away and could only visit the project periodically, so we needed someone who was a very good communicator and easy to access. Finally, the home had never been updated, so there were many unknowns about what might be discovered during the demo and remodel stages. We bought the home in 2012 on a short sale "as-is" and rented it out until we started the remodel.

    At the bid stage, Danny Montijo (CEO of DM Building) provided the most detailed proposal by far. His pricing was also very competitive. He had been recommended by the architect who had drawn up our plans and he was at the top of our Angie's list search as well. We made our decision to go with Danny based on the referrals, his bid and phone conversations. He proved to be a very good communicator throughout. Since he doesn't do any of the hands-on work himself, he was very prompt in returning calls - phone/txt/email are his main personal tools. His very detailed bid/estimate proved to be a very helpful document throughout the project, as it was easy to see what was included and what wasn't. 

    Quality-wise, the project was first class. During our periodic visits, we were able to talk not only to some of his team, but also to some of his subcontractors. Danny's requirement for high quality was constantly brought up unsolicited. Subtle aspects of higher quality were regularly pointed out. - from tile work, to painting, to cleaning up. Really, at every step, every decision.

    The bid was fixed price; we never had a situation where Danny came back to us and complained about an aspect of the project going over budget if the task proved more difficult than expected. He was extremely fair and ethical. He was also straightforward - if he ran into a problem or felt he needed to recommend something that was originally outside the scope, he did so, provided a price, and we felt it was fair. Some of the discoveries during the demo and remodel were ugly ones in terms of budget and schedule (e.g. we learned we needed to re-pipe all hot & cold water and there was a recommendation to install all new drainage under the house, which we decided to do). We also made requests for additions/modifications that were outside of the original scope, such as adding some electrical, putting new insulation in the attic, etc. In a couple of cases, costs of the scope additions came back higher than expected, but we never felt like we were being taken advantage of - it was just a matter of the actual costs being higher than what we expected based on initial verbal discussions. 

    Another positive aspect was Danny's willingness to provide his opinion (or say he didn't have one), if we asked him a design question. In a couple of cases where Danny had strong feelings about a particular design plan that we hadn't yet implemented, he volunteered his opinion. A couple of those recommendations proved to be very beneficial. Danny was also helpful in steering us toward products (e.g. doors & handles) where had no knowledge of what to order or specify. He recommendations were generally for high quality at a good price with a proven vendor.

    Danny was also very skilled in managing interactions with inspectors. His good people and communication skills are very valuable in those aspects. He handled many behind-the-scenes aspects of the project without us having to worry about them. 

    The only "problem" we had with the project was overall schedule. The project was supposed to take 4-5 months, but wound up taking much longer. One factor was the long-distance/remote nature of the project. Our general inexperience in remodeling/construction and our lack of availability when certain decisions needed to be made also played a role. Another factor was availability of subcontractors or crews. The project was done during a period of peak demand for good GCs and subs; one of the unpleasant learnings we had as clients was that project schedule was more dependent on subcontractor availability than anything else and that GCs have little to no control over that aspect. Even with his own staff, our project was competing with other commitments, so a delay on our end with a decision sometimes translated into subs or his own staff no longer being available. For quality and cost reasons, it appeared that Danny uses only certain subs, so if a key one is not available when the project is at the "ready" stage, it can be a problem. 

    Good news conversations are easy to have; you find out about your GC and he finds out about you when you have to discuss bad news (such as ugly discoveries about the home's infrastructure that only become evident during demo or a schedule delay, etc). We found that we could have these difficult discussions in an open and respectful manner with no finger pointing or acrimony. 

    His staff that we interacted with were very professional and polite and clearly had good chemistry when they were working together. He has very experienced staff who like working for someone with a focus on quality and doing things right. 

    In the end, the overall result was outstanding in terms of how the remodel itself turned out. Danny lived up to his high marks on Angie's list. We have received many compliments about the remodel, including from subs who have worked on various aspects of it and know what they're looking at when they see the work of others on the project. After we moved into the home, if a problem popped up, Danny was very quick to respond and fix it. 

    On the payment and financing side, everything went smoothly - Danny was easy to work with and very fair.

    - Geoffrey J.
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Flooring Installers in San Marcos

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