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A-1 Factory Direct Carpet

in business since 1990

Business Overview

customer rated

84 customer reviews

15 years on Angie's List

Contact A-1 Factory Direct Carpet

Phone Number

(760) 741-6470

Address

887 Rancheros Dr
San Marcos, CA
92069

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Request a Quote

About Us

A-1 Factory Direct Flooring is a San Marcos based company specializing in all flooring products. Our expansive showroom offers samples of a wide variety of carpet, waterproof flooring, wood, laminate, tile and vinyl. Our sales staff has over 100 years of combined experience in our industry. Our subcontractors are some of the best and will treat your home or business as it were their own. We are fully licensed and insured. License # 720062. We offer free estimates whether they are in the store or at your home or business, with a lifetime installation warranty. We also offer additional restoration services after flood or fire, mold remediation and 24HR Emergency Service. Additional DBA - A - 1 Flooring Installation, A-1 Factory Direct Carpet Vinyl Tile & Hardwood, A-1 Restoration Chamberlain Industries Inc.

Contact A-1 Factory Direct Carpet

Phone Number

(760) 741-6470

Address

887 Rancheros Dr
San Marcos, CA
92069

View larger map

Ratings and Reviews for A-1 Factory Direct Carpet

84 Total Reviews

Read reviews by category

Showing 1-10 of 84 reviews

Clear Filter

A

Review: Flooring Service
1 month ago

Vinyl Plank

This Company went above and beyond our expectations. They were competitively priced, I actually got four bids. Mike and Tim were our installers and excellent in every respect. They did a beautiful job for us. Mike was meticulous and it showed. Brian Shaw helped me pick out my flooring and baseboards and also did an excellent job. Their customer service was outstanding. They kept you informed throughout the whole process. A1 Factory Direct Flooring was a joy to work with and we will definitely use them again.
Services Performed
- Flooring
- Hardwood Flooring
A

Review: Flooring Service
1 month ago

They installed tile in our sunroom.

Robert Chamberlain, the owner of this company, was simply wonderful. I can't say enough good things about him and this company. It's the second time we've used them (first time was for hardwood floors) and we were just as satisfied the second time around. You cannot go wrong using these guys!
Services Performed
- Flooring
A

Review: Carpet Installation Service
4 months ago

Carpeting and luxury vinyl planks

We are return customers to A1. We have always had professional, courteous and friendly service. Their prices have always been competitive and their installers have been friendly and very professional. I would highly recommend this company to anyone looking for flooring.
Services Performed
- Carpet Installation
- Flooring
B

Review: Carpet Installation Service
1 year ago

installed owner-provided carpet in bedroom & walk-in closet

A-1 sent who I think was a sub-contractor, Robert Johannes, who did all the work by himself. He was very professional, tidily moving and replacing furniture and other stuff, and looked after some extra details not on the main job description. I am 77 and this sort of thing is important. We have another project we plan to use him for and have already recommended him to someone else who wanted a small job done. As I discovered it is Very Difficult to find someone skilled to do these small jobs; most handymen do not lay carpet. And some who do will give you an "I don't really want to do this job" prices.
Services Performed
- Carpet Installation
A

Review: Carpet Installation Service
1 year ago

New carpet and baseboard installed

Robert was very helpful to me in choosing the appropriate carpet for our home, and Bobby, the installer, did a beautiful job! Robert always responded to any questions and checked in during the install. Bobby paid attention to detail and it shows! I like that he took the time to measure carefully and ensured that both the carpet and the baseboard were installed flawlessly. Bobby and his assistant were very careful moving our furniture and placed it all back after the install. Our home looks so much better now!
Services Performed
- Carpet Installation
A

Review: Carpet Installation Service
1 year ago

Installed carpet and wood floor in roughly 2000sq ft

Robert helped us select carpet and wood floors. His crew did a great job on the install and we were happy with both the quality of the product and the installation services. But it doesn’t stop there. We came in a year later to get a small patch of carpet for a closet. Robert advised us that the manufacturer of our carpet was out of business so he helped us find a cost effective alternative in a pinch. We would strongly recommend A1 to anyone looking for flooring.
Services Performed
- Carpet Installation
A

Review: Carpet Installation Service
1 year ago

New flooring

Zack and everyone were very helpful and communicative. The floors were installed promptly and look great.
Services Performed
- Carpet Installation
F

Review: Carpet Installation Service
1 year ago

We purchased carpet from them and they installed it.

We agreed to purchase and have them install carpet in our house. When it was installed it was a much lower grade of carpet than what we agreed to. When I first said something to him about it he didn't say anything. Then I said something again to him about it he lied to us and wouldn't do anything to correct it.
Services Performed
- Carpet Installation
D

Review: Carpet Installation Service
2 years ago

Purchased new carpeting for about half the house.

Currently replacing the poor quality SHAW carpet with another flooring option after just 4 years. Working with a different company on the replacement Shaw is to blame more than A1 Flooring, but both need to stand by the product sold and neither did. I got no where with any kind of claim. I would have been easy to work with and would have accepted pro-rated replacement or less, I just want nice flooring!! 20 year warrenty on Shaw Anso Nylon is worthless. Color just evaporates over time. Picture is worth 1000 words.

Service Provider Response
Ms. [Member Name Removed], It is unfortunate for us to hear of your dissatisfaction with the carpet quality installed in your home in 2013. We have shared your concerns with the manufacturer and have made several attempts to reach you directly for further information regarding your claim. We here at A1 Factory Direct Flooring are not in a position to deny such a claim, it is ultimately up to the manufacturer to make those decisions. At this time we have been unable to find a record of your claim and why it was denied. We do care about you and your needs; we pride ourselves on customer service and making clients for life. We encourage you to call us directly with more details, as we welcome the opportunity to do our part in making this right for you. Sincerely, Bob Chamberlain - Owner A1 Factory Direct
Services Performed
- Carpet Installation
C

Review: Carpet Installation Service
2 years ago

Laminated flooring and carpet.

Flooring installers left the place in layer of dust, did not clean up, they also left 4 to 5 razor blades on the carpet. Carpet installers didn't have enough carpet to cover the whole room and closet. Ian, the salesman is excellent.
Services Performed
- Carpet Installation

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