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Door Installation reviews in San Lorenzo

  • F
    J & R Smith Construction
    I'm at loss at determining what went wrong here. 
    1) Contacted John Smith via Angie's list in Sept with photos of the the door and asked if he was interested in this work.  I also provided a a preferred time Oct when I would be off work and asked if he was available then
    2) John responded nearly immediately and agreed to do the job and also said the time frame was doable.
    3) We set an appt for Oct 3rd ( 2 weeks out) for him to stop by the house to see the door and talk to me about the scope of work, etc
    4) 3 days prior to Oct 3rd I sent John an email confirming Oct 3. 
    5) No response from John, sent email 2 days prior, no response, and one more the night before 
    6) John finally responded stating their was apparently a communication issue, however he was unfortunatlely out of town but would be back the week of Oct 12th and would follow up with me then.
    7) I agreed as this was the same window of time I was to be off work, so I thought we were still on schedule.  
    7) Never heard from John after that. No emails, no calls, no explanation. I sent him two more emails that week and have yet to have the courtesy of a reply. 
    Baring a personal or business  emergency, (which I hope is not the case) I find this level of service very unprofessional. I have now lost 5 weeks in getting this project completed as I need to find another provider and start all over again.
    - LESLIE M.
  • A
    Custom Exteriors Inc
    We were seeking to replace 8 windows, 1 sliding door, and 1 exterior door and we needed the work done quickly to take advantage of the tax rebate program. We checked around and were impressed with the number of good reviews that Custom Exteriors received on several consumer review sites so we decided to give them a call. Rob, their sales rep, came to our home and worked with us to figure out the type and style of windows and doors best suited for our house. Rob assured us that the windows and doors could be installed well before the tax rebate deadline. Sure enough, two weeks later our windows and doors arrived, and we scheduled installation for the next day. We were somewhat skeptical they would be able to complete the install in one day as quoted, especially in light of the extra trim work we ordered and the fact that one window required a wall build-up where a previous floor-to-ceiling window stood. The installation crew arrived promptly at 9 a.m. and got right to work. The entire crew was friendly, professional, and took great care to protect our carpet and furniture during the install. By the time they finished at 7:30 p.m. that evening, everything had been completed with the exception of the exterior stucco on the build-up (which required a "stucco" guy who showed up the next day as promised). We were extremely pleased with the work performed and with the new windows and doors. They look great and make our home more comfortable and quiet! We highly recommend Custom Exteriors to anyone seeking new windows and doors. We also have a wired home alarm system, and Custom Exteriors worked hand-in-hand with the alarm company to ensure the new windows and doors were alarm-ready when they were finished.
    - Gigi B.
  • A
    Interior Door Replacement Co
    I visited the showroom in Fremont after deciding I did not want to go with one of the giant companies. I mostly dealt with the owner Jim, and felt he was very helpful and answered all of my questions. After my order was placed, the installation process went smoothly. Even though one of the installers was sick that day, the other person did the installation by himself in a timely manner. These are nice people to work with. I love my new doors!
    - Nancy R.
  • A
    Called for an appointment left message on company voicemail on a Monday. Received a call back within 48 hours. Salesman who arrived at the house, Cecil, was extremely helpful and professional. Another appointment was made to have exact measurements done. This was two days later, then the installers arrived the following week. They were professional, courteous and did a fabulous job. They removed the old 30+ year old slider (non- tempered glass), cleaned up everything beautifully. Would certainly use them again for door and window replacement if needed.
    - LESLIE M.
  • F
    Brothers' Custom Windows & Doors Inc
    It was been a month since I started this process and not one person has responded to my emails or my phone message. Business must be very good for this company if they can choose to ignore customers. Their website should have the email option removed if they have no intention of responding to inquiries. I have since contacted another company who responded within 48 hours.
    - LESLIE M.
  • A
    Bay Area Handyman
    Everything went well.
    - Jerry T.
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Door Installers in San Lorenzo

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