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Auto Body Repair reviews in San Lorenzo

  • B
    Maaco Collision Repair & Auto Painting in Hayward

    The best part was the eventual quality of the paint job. The worst part was the customer service. They painted the car and they missed doing body work on the bumper. They were trying to talk us into paying for the job and taking the car with a verbal promise that they would fix it, which we did not take them up on. They had to go back and fix the bumper and repaint that. It took them an extra week.

    - Wayne P.
  • A
    I was involved in a car accident in October, 2013.  I originally went through the offending driver's insurance company to attempt to get my car repaired.  That insurance company recommended another auto body shop for repair.  Ultimately, the estimate that this firm provided (over $6000) caused the insurance company to consider my car totaled.  As I was willing to still get my car fixed - didn't want the hassle of looking for a good used replacement car at this time - I tried to offer to the other firm to pay the difference.  That firm (who I will also review) refused to fix my car once the insurance company decided to total it.
    I asked friends for recommendations (strongest recommendations through this web site were for places far from San Lorenzo).  One place which was recommended turned out not to do auto body work, but they recommended Auto World.  So I took my car there.  
    Not only did they fix my car - more than just the damage caused by the accident but other banged-in parts of my car - but they did it for about 1/6th of the price.  The only thing they haven't fixed yet was a broken mirror (once again, not part of the original accident) since they needed to wait for the part.
    I'm sure that they cut corners to a degree to keep the cost down, but the main thing is that I am very happy with the look of my car. I already plan to take my girlfriend's car to this shop to get that repaired.
    - Arnold D.
  • D
    I was involved in an accident in October, 2013.  The offending driver's insurance (Mercury) recommended Cook's Collision as their primary San Leandro body shop, so I took it there.
    The person who provided the original estimate was professional, even finding new places of accident-related damage that I didn't see.  They provided one estimate (around $3500) but said this could change once they started taking my car apart, as a lot of the damage was due to the underlying frame.  Regardless, I left Cook's after the estimate thinking my car would get repaired.
     Turns out that they did not repair it, and this was where my troubles with Cook's began.  I was told by Mercury Insurance that Cook's upped the repair estimate to over $6000, and as a consequence they would pay me for my car as a total.  I had wanted to keep my car - for several reasons I didn't want to look for a new used car - and so offered to Cook's to pay the difference between Cook's estimate and what Mercury offered me.  However, Cook's refused to fix my car, stating they had a policy that they would not fix cars once they were totaled.  
    I went to get my car back, and the car was in worse condition than when I left it.  I drove it home as a piece of plastic dragged on the ground.  Trying to drive it to one shop (which turned out not to be a body shop), the rear bumper fell off.  Ultimately, I got my car repaired by another firm, also reviewed on this site, who did the work for $1100.  As I noted on that review, I am sure they cut corners to get the job done for that price, but (1) I was very happy with the work, and more importantly (2) they worked with me and my budget to get the work done.  Cook's didn't appear to want my business, but only wanted the business of insurance companies.
    - Arnold D.
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Auto Body Shops in San Lorenzo

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