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Kidd Fireplace & Spa

Founded 2004 • Angie's List since October 2008

A Rated | 27 Reviews

Description

Our business model is to provide information that supplements our customers' independent research. We respect that our Bay Area clients are well-informed and sophisticated consumers. Fireplaces are relatively technical, and we work with our clients in a consultative role. All of us here at Kidd Fireplace HATE "hard sell" tactics, and therefore we practice "Do unto others as you would have others do unto you". We show 38 burning gas fireplaces and the largest number of burning gas fireplace inserts in the Bay Area. We have many live electric fireplaces. Our Mission is to give our Customers the attention they need in order to choose the product that suits their requirements, and that is perfect for their installation space.We offer a free in-home Consultation, after you visit our showroom and we learn your vision for your fireplace, we will come to your home to help you choose the right fireplace to realize your dream....

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Verified Reviews

A few reviews for this pro…

C

RATED

04/05/2017

Called them for a job in Belmont. After needing to be told where that is (!), was informed that they do not do work that far away. So there's a problem with the Angie's List search engine that lists companies within a 25 mile radius.

DESCRIPTION OF WORK
fireplace conversion to gas insert

CATEGORY fireplaces,gas logs

F

RATED

12/18/2016

Contacted company on December 10th. They never bothered to get back to me. Definitely need to work on their customer skills.

DESCRIPTION OF WORK
cost of the purchase and full installation of gas insert.

CATEGORY fireplaces

A

RATED

10/16/2016

Smoothly. It was several hours of work by Randy, and the result is a fully functioning fireplace. We are delighted with the result and very appreciative of Kidd Fireplace's action to find and implement a definitive and successful solution. As well, the new fireplace passes the cat test. No more need be said.

DESCRIPTION OF WORK
Kidd Fireplace installed our gas fireplace in 2010, six years ago. The fireplace's performance, after two years or so, was mixed. It generally functioned well, but from time to time the flames would die off and restart after a few seconds, for example. Not a safety issue, as it turned out, but disconcerting. We saw a lot of Randy Kidd over the years for regular maintenance and several repairs, including replacement of the "motherboard" and prematurely-worn burners. He and the office staff were always responsive to our requests for repairs. Unfortunately, there was always something else. The point of this review is to document Kidd Fireplace's decision this year to replace the mechanical and electrical components entirely with the latest fireplace operating system. The manufacturer provided the materials under warranty, and Kidd Fireplace treated their labor as warranty work as well.

CATEGORY electrician,fireplaces,gas logs

A

RATED

01/21/2015

Great. All as promised. No issues.

DESCRIPTION OF WORK
Installed gas fireplace

CATEGORY fireplaces

A

RATED

10/04/2014

We did go else where and did get a lower price plus guarantted installation within 10 bus. days---Kidds due date would have been towards end of Nov and we wanted it for a special occasion by end of Oct..---they are a fine company but sometimes you have to make choices.

DESCRIPTION OF WORK
We went to showroom in Oakland and sales rep Perry was very knowledgeable and helpful--set up appointment for owner Kevin Fisher to come down to Fremont and measure size needed for gas insert.. Kevin was very prompt and gave us all info and showed us different options-NO high preasure at all.We had to think it over because our choice was a little bit high and we wouldn't be able to have it installed on the date we really wanted it.

CATEGORY fireplaces

Services Offered

Fireplace Sales & Installation.

Services Not Offered

Kitchen Stoves Sales & Services.

General Information
Free Estimates
No
Payment Options
Check
Senior Discount
No
Emergency Service
No
Warranties
No