Fire & Water Damage Recovery

B58 REVIEWS

Founded 1997 • Angie's List since August 2009

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Service Categories

Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

2540 Alvarado ST Building 1

San Leandro, CA 94577

Description

Water Damage Recovery, Inc. is a Northern California Water, Sewage, Fire, Smoke & Trauma remediation company serving the entire Bay Area including Oakland, San Jose, San Francisco and all of Northern California. We also clean up rodent droppings. We are a family owned and operated business with 43 employees. All our technicians are hourly, not commissioned and that has enabled us to provide a high degree of quality and customer satisfaction. We are trained and prepared to respond to emergency or scheduled appointments to assess and remediate affected property structures. We are available 24/7/365, no answering service, certified technicians at all times. We dry and decontaminate your property so that it can be safely inhabited and/or reconstruction can occur. We are fully licensed to operate in the greater Sacramento and San Francisco Bay Areas. Our Business license # is 008030281. We carry $2 million of special Pollution Liability Insurance which is necessary in working with contaminated material (like mold and sewage.) We also are covered with Workers Compensation and Automobile insurance. Please let us know how we can help you!...

Verified Reviews

58 Total Reviews
Read reviews by category
Mold Testing and Remediation (47)Water and Smoke Damage (28)Drywall (3)Animal Removal (1)Interior Painting (1)Plumbing (1)
Showing 1-10 of 58 reviews
A

RATED

11/19/2018

It went really well. I have used other companies to help me move in the past and none of them did well. Water Damage Recovery did AMAZING! They were professional and efficient in their work. If I ever need to move again I wont go with any other company. It was so nice to be able to move without the stress of wondering where my things would end up or if they would get damaged.

DESCRIPTION OF WORK
Moving services

CATEGORY mold removal

COST $500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/19/2018

F

RATED

11/10/2018

WHATEVER YOU DO, STEER CLEAR OF THIS COMPANY. Anyone experiencing a water disaster in their home knows how traumatic is can be. However, if you hire Water Damage Recovery, your trauma will double. Although the technician that came to my home was professional, friendly, and efficient, it is their management and underhanded billing practices that are unethical and unprofessional. We had a flood in o...

DESCRIPTION OF WORK
Water damage remediation from flooded bathroom and surrounding areas, due to burst water supply lines in bathroom.

CATEGORY water damage restoration, mold removal

COST $12,000

SERVICES PERFORMED? Yes

WORK COMPLETED ON 11/10/2018

SERVICE PROVIDER RESPONSE

Yes, this customer is right, we screwed up. We did not put in the proper change orders and as a result, he was horrified with our bill. However in our defense, nothing in our billing surprised the insurance company that does this all day every day. It's expensive to have a water damage. The cost of renting something at Home Depot is the equivalent to comparing an egg at the grocery store to an egg...
A

RATED

01/08/2018

We had a roof leak that caused mold to grow in a bedroom closet. The office staff at Water Damage Recovery were responsive and courteous. They assigned Justin to provide an estimate for mold remediation. He was punctual and addressed all of our questions. The quote for services was provided on the spot and was below two other estimates. There were great reviews on Yelp for Justin's work and the pr...

DESCRIPTION OF WORK
Mold Removal

CATEGORY mold removal

COST $1,025

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/27/2017

SERVICE PROVIDER RESPONSE

Thank you [Member Name Removed]. Glad we could help you! Best, Maria Neumann Owner
A

RATED

07/05/2017

We identified mold in the kitchen/bathroom shared wall and needed mold remediation. Erik came in for a visit and honest quote. Then he was responsive in working with our insurance company to finalize a cost estimate. The mold remediation job was done by Angel and his team. They were on time, polite, professional and very easy to work with. Angel even identified more water damage area and helped to...

DESCRIPTION OF WORK
Mold Remediation

CATEGORY mold removal

COST $7,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/26/2017

SERVICE PROVIDER RESPONSE

So glad we could help you! Thank you for the review. Best, Maria Neumann Owner
A

RATED

06/19/2017

WDR's crew was incredibly helpful and responsive. They were able to survey the issue within 24 hours of my call, and had a crew on-site to fix the issue within 48 hours of the initial visit. Fast, professional, and conscientious.

DESCRIPTION OF WORK
Removal of wall with mold damage

CATEGORY water damage restoration, mold removal

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/01/2017

SERVICE PROVIDER RESPONSE

Thank you so much! That's what we are working for. Best, Maria Neumann Owner
A

RATED

04/12/2017

very well workmen were very careful and helpful

DESCRIPTION OF WORK
water extraction from bedroom

CATEGORY drywall, water damage restoration, mold removal

COST $1,700

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/06/2017

SERVICE PROVIDER RESPONSE

Yay! Glad we could help you. Best, Maria Neumann Owner
B

RATED

04/10/2017

Replaced, pipes flushed, exam of sewer showed roots.1260

DESCRIPTION OF WORK
Toilet backed up

CATEGORY plumbing, mold removal

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/10/2017

SERVICE PROVIDER RESPONSE

I don't think this review is ours. We don't do any of the above services. Best, Maria Neumann Owner
A

RATED

03/01/2017

I had used Water Damage Recovery on a prior occasion and was again very impressed and appreciative of the professional service and advice. They were able to do the work right away which is important when water is sitting. Thank you Erik Thorsteinsson!

DESCRIPTION OF WORK
I needed to have wet carpeting and pad removed and rooms dried out after a plumbing problem. In addition sheet vinyl flooring had to be removed to ensure that no water was left under what had been already been curled edges. A dehumidifier was used along with fans.

CATEGORY water damage restoration

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/06/2017

SERVICE PROVIDER RESPONSE

Thank you so much, [Member Name Removed], it's a pleasure working for you!
B

RATED

03/15/2016

The job finally got done, but it was a painful process. We called WDR around 9am and were told someone would be at our house between 12pm and 2pm to extract the water. Someone showed up at 2pm and did not have a large enough extractor to do the job. He called for another truck to come with a larger extractor. The 2nd truck showed up with two people in it shortly after 4pm and their extractor was a...

DESCRIPTION OF WORK
Our basement was flooded with water and the WDR team came out to extract the water.

CATEGORY water damage restoration

COST $603

SERVICES PERFORMED? Yes

WORK COMPLETED ON 03/14/2016

SERVICE PROVIDER RESPONSE

Your right [Member Name Removed], this one didn't go right. We were crazy busy and the dispatcher underestimated what it would take to get it done. Believe me, we hate it when things don't come off! I'll take my b's and c's, this one I deserve it on! Best, Maria Neumann Owner
A

RATED

12/17/2015

Scheduled estimate appointment for 11:00 A.M. Received call to request earlier time which was fine. Erik and Daniel arrived a little early for the earlier appointment. Erik explained what the work would entail. The price seemed reasonable. When asked if we could start right away or the next day, I said let's do it now, Two hours later carpet was up, dryers in place and running. Erik committed to r...

DESCRIPTION OF WORK
Basement Office was flooded during recent rain storm. Area cleared of furniture, carpet up, wet padding removed, humidifier and two fans employed to dry office, furniture replaced.

CATEGORY mold removal

COST $900

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/17/2015

SERVICE PROVIDER RESPONSE

Thank you so much for your kind words. We are happy that we could help you out! Best, Maria Neumann Owner

Services Offered

San Jose Water Damage Repair, Oakland Water Damage Repair, , San Francisco Water Damage Repair, Water Damage Restoration, Water Extraction, Structural Drying, Fire Damage Repair, Smoke Damage Clean-up, Trauma Clean-up, Rat Dropping Removal, Rodent Clean-up, Sewage Clean up, SF Remediation Bay Area and Sacramento Mold Remediation, Removal Cleanup, Fire and Smoke Damage Cleanup, Window Board up Services Sewage Removal and Decontamination Post Trauma Cleanup Services Rat dropping cleanup

Services Not Offered

Home Remodel, Paint & Patch, Drywall Installation, Cement Repair, Carpet Installation

General Information
Licensed
Yes
Bonded
Yes
Insured
Yes
Free Estimates
Yes
Payment Options
MasterCard, American Express, Check, Visa, Financing Available, Discover, PayPal
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes
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