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Find Top-Rated San Juan Capistrano Graphic Designers

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Graphic Design reviews in San Juan Capistrano

  • F
    When I first contacted them they seemed to be knowledgeable and eager to work with me on my project which I described in fair detail. When I finally decided to work with them they asked for a deposit of half up front. I can understand that so I paid and we moved forward. 
    According to their website when you purchase the 2 logo package then you receive a team of 5 individuals working on your logos and the turnaround time is 2 days. What followed were two weeks of asking over and over for something different but getting almost the same thing each time. Finally a week down and 2 revisions I went onto google and found an image that was similar to what I was looking for, sent it over with a very detailed description of the changes I was looking for and what I received 3 days later was the same picture that I sent to them with different colors and my company name pasted on it. So I then took the image into the paint program on my computer made the changes I was looking for and sent it back with a list of minor changes to make. It took them another couple of days and 2 more revisions before I finally conceded and said that it was good enough. The original quote stated that it would take 2-3 weeks to complete all the services I asked for including another logo, a website, a mobile site and business cards. Two weeks down and I thought that I would at least give them a chance to work on my website, thinking that maybe they are web designers trying to make some extra money as graphic designers. 
    Almost a week after I told them to start designing my site I contacted them to see how the project was progressing and found that they had not even started yet. At this point they asked me to send all the content I planned on using and some reference sites. This is when the alarms started going off because that was the first thing that I sent them. I resent all the information and then asked what the new timeline was for completion since 2-3 weeks was already passed. Their response was that they could not complete the project as quoted it would now cost almost 3 times as much as the original quote and they could not give me a confirmed completion date. 
    It was at this point that I requested a refund and suggested parting ways. After a bit of back and forth they were only willing to give a partial refund. I then spent the next couple of days disputing the charges and finally over a month after starting this project I am right back where I started.
    If you are looking for cheap digital work that does not require speed, quality or originality then by all means these are the people to go to but if you need just one of those buyer be ware they will take your money and under deliver on what they promise.
    - Suzanne T.
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Graphic Designers in San Juan Capistrano

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