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Find Top-Rated San Juan Capistrano Foundation Contractors

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Foundation Repair reviews in San Juan Capistrano

Real People ~ Real Reviews ~ Real Results

  • Basically, they came, and he wasn't really able to do anything for us so it was a waste of money. He just kind of looked around and said, "Hmm... No. We can't do anything." We were leaking in the garage and there are several spots in our house where there are large cracks and we wanted to make sure what was going on, and he didn't do anything. He just kind of, "Well, you could replace all of this stuff and that'll be like $5,000" and I was like "You got to be kidding me." We had somebody else come out, too. I don't feel like he did anything wrong so I didn't want to post a negative post, but there wasn't also like anything positive out of it, and it felt like a giant waste of my money. But again he didn't actually give us any information other than "By the way, you have cracks in the ceiling that I could say like $5,000" which I haven't even asked him about. I think he should have been more communicative. He could've been more helpful, maybe. I didn't want to post a rating on this because it's kind of complex. He did the job, but it was not helpful. I guess, he did fine for price. I think he was on time.
    - Katrina S.
  • Terrible experience with these guys. Hired them to spray enviroshield on cresote-treated wood in crawlspace to prevent off-gassing. Looked at work after first day and noticed some spots they missed. Told them. Looked again the next day and still not done. These guys where only spraying the sides and bottom but leaving the tops of beams untouched. They had also sprayed paint all over my insulation instead of moving it out of the way (another thing they were being paid 1000$ to do) Instead of moving all the insulation out of the way they left a great deal of it laying on top of the beams and just sprayed around and on the insulation. This made it impossible to access the tops of the beams. Insulation was also left stuck to paint on wood. A real mess. ** see photos at bottom The response i got from bringing it up was awful. I endured insult after insult saying i was a micromanager and that one out of ten customers are just complainers and that i was one of them. These guys left about 20% of work unfinished because they didn't think we would check under the crawlspace. All the tops of the support beams untreated! Entire top of mud-sill untreated!! The project manager tried to tell me it couldn't be done but when I asked the guy who was doing the actual painting he said it could, they just needed more time. They didn't seem to be able to tolerate that they had been caught rushing the job because they underestimated the work that needed to be done. I heard over and over how they were going to lose money because of this job. Well, after pulling teeth i got them to come back and spend a couple more days on it. I lost my insulation because they had torn most if it to shreds and painted it, and therefore could not be put back. It had also been left outside improperly covered for over a week during a few days of rainfall so this insulation was now torn, painted, wet, and very dirty. And they never gave me the money back (1000$ for reinstall) I also did not have them put it back because there was so much of it laying all over the floor and they said most of it was already laying there and they were not going to touch that insulation. I had just had this insulation installed 5 months prior by a professional insulation company so I doubt that the newly installed insulation was all over the floor. I believe it was an excuse by boston and brick to again not have to put in the full amount of work we had agreed upon. They keep saying.. " it was only a few spots we didn't treat...you are exaggerating".. Trust me, they didn't buy two more gallons of paint and spend two more days on the job because they only missed a couple of spots. They got caught. They knew it. And of course after they were done they missed some very obvious and accessible spots right by the basement staircase but at that point I was afraid to ask them to do it because the owner of the company seemed to become increasingly upset over the situation. He came over to "discuss" the problems with the project but I believe he just wanted to come over and give me a piece of his mind about how I was the problem and not them. He became impossible to converse with and he walked out of my home without looking at the untreated pieces of wood and the photos of the painted and torn insulation. How can he know what went on when he is unwilling to look at the evidence? I was told "You are no customer of mine", which is funny since he gladly took thousands of my dollars. Let me be clear... The contract was to treat ALL ACCESSIBLE WOOD. They did not treat all the tops of beams in order to save time and thought I would not be able to notice. They say that it was only a few pieces but from what I observed that is untrue. And still to this day the project is not fully complete but they were paid in full (5600$) for a 900sq ft mud-sill and some support beams and joists. Not a big house. No excuses for not finishing. The owner says they took all my insulation out "free of charge" yet he forgets the fact that I PAID to have the insulation REMOVED. They also NEVER offered to replace insulation from their inventory free of charge. Project manager said I had to pay for damaged insulation. Why would I have refused them to replace it for free? Keep in mind when i still found pieces of wood unfinished they did not want to do any more work because they were not making any money on the project. They did not offer once to truly finish it and would only continue to make up excuses. They didn't visit my home because of concern, they came over to argue. This happened when the CEO came and when the owner finally came. At the end of the day I felt like I had been deeply taken advantage of and was bullied when I stood up for myself. This was a very abnormally disturbing experience. No one should have to go through this. Based on all the low star reviews here, it appears others have had issues with this company as well.
    - richard c.
  • They were very pleasant! They didn’t rush and talked to me about my problem. I felt very well informed. They said I don’t need to be concerned currently, but they would be happy to help in the future if needed. They also sent me an estimate which I thought was fair. I would recommend them to others.
    - Phyllis R. T.
  • They were very pleasant to work with! They didn't rush and took the time to discuss my problem with me. They advised that I have no reason to be concerned right now, but they are willing to help if necessary going forward. I would recommend them to others.
    - Phyllis R. T.
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    - Juan G.
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    - Antonio V.
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Foundation Contractors in San Juan Capistrano

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