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Find Top-Rated San Juan Capistrano Air Duct Cleaners

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Air Duct Cleaning reviews in San Juan Capistrano

  • A
    Karl the owner is a very nice guy and quickly responded to my inquiry about having my dry duct cleaned. I was given immediate attention and an appt. was made literally within 1-2 days of my inquiry. Karl's prices are very affordable compared to other companies. Air Ducks Ducts has over 150 outstanding customer reviews which was a huge reason I picked them to do the work and I'm glad I did! Yes, I will definitely call Karl again to clean my heating and vent system. It's an awesome company with a great owner!
    - Kim Z.
  • A
    Everything went as scheduled and the city inspector immediately cleared the job per the permit I obtained. I hope I don't have to call them back on any issues but am confident in them should the need be.
    - Wendi S.
  • A
    Great service, professional, clean, fast and efficient. I asked for help with moving the dryer and did so with no hesitation. When ready I will be calling for service on my heating and air unit. Be sure to ask for Charles.
    - Lori P.
  • F

    I originally purchased a Big Deal from this vendor early April 2014 for duct cleaning. This was due to particles I was finding on the floors in our home each time we used our A/C or heater. 2 employees arrived on a Sunday, 4/13/14 to complete the cleaning. I explained my reason for requesting the duct cleaning was due to these particles coming out of the vents. They said they needed to inspect the attic to see what kind of ducts we had first. They brought nothing in the home with them but a ladder. They came out of the attic and said that we had fiber ducts and they were unable to clean them because they would damage their equipment. They also said our existing duct system was projecting fiber duct particles into the air, which they claimed was what I was finding on the floor after using the A/C or heater. They recommended replacement to resolve the issue. They said that every time we turn on our A/C or heater, fiberglass particles are going into the air, which we are breathing in and they are toxic to our health. One of the employees gave me an informal estimate of approx. $2400 on a blank yellow sheet. I said we couldn?t do the duct replacement yet, but would contact them again when we were ready. Overall, we felt they were nice and seemed professional. We trusted their feedback based on the positive, A reviews they had on Angie?s List.

    On 2/8/15 I asked them to come back out again for an official bid on the duct replacement. A new rep gave me an updated estimate which was much higher this time - close to 4k. He said he didn't recognize the name of the representative that gave me the first estimate the previous year. This bid however was more thorough and seemed very detailed as to what he recommended needed to be done. He even drew a diagram on the process. He went on to say how their work is top quality and that I could go with another company that might be lower but it wouldn't be of the same quality. He went on to say again that our existing duct system was projecting fiber duct particles into the air which they claimed was what I was finding on the floor after using the A/C or heater. He again reiterated how we really should get the system replaced for the health of our family. He said he would make a call into his office and see if he could get a lower price for us. He came back a few minutes later and said he could offer us a price of $3500 and would even throw in the UV light for us as long as we would agree to let them put yard signs in our yard to advertise their services while they performed the actual duct work. We said that would be fine. We also had a lot going on at the time and didn't feel like shopping around for a lower priced vendor even though I was questioning why their prices increased so much over the past year. But again, this vendor had such great reviews on Angie?s List that I assumed they must be reputable with what they had advised needed to be done to eliminate our debris issue on our floors after using the A/C & heater system.

    On 2/16/15, they came back out to do the actual repairs. A different set of employees came out this time than who had given me the estimate the week prior. 1 st red flag the day of the install: once duct replacement was well under way, the lead installer goes into my attic and tells me that we need new insulation as well and that our current insulation has fiber duct particles in it. He gives me a quote of somewhere in the 11k range to do this. I was like "No Thanks!? - total bait and switch move in my opinion. Then, later that day, we start noticing a 4 ? 5 foot crack going across our hallway ceiling, directly below where they are working. I asked the lead installer who was the last to go up into the attic to look at the crack and confirm if one of them had stepped through the drywall. He goes into the attic, comes out and says, "No, it?s just the paint cracking." He then directs one of the men to repair the crack with this strange off-white colored glue substance. He tells me when it dries, that it will match my bright white colored ceiling. 2 nd red flag - this attempt to repair damage is concerning, given the amount of money we spent for this project. My husband and I later on had to go over the line with white paint because it looked so horrible. This did nothing to fix the problem though, because the actual damage is more extensive than just paint color, which I will discuss at the end of my review. Within an hour after this so called repair to my ceiling, they tell me they are complete with the job and ready for final payment. The lead installer then tells me that his manager requires them to have all Angie?s List members fill out a review form before they can leave the house. He then asks me to complete it right in front of him. Feeling uncomfortable and coerced into completing this form in order for him to leave my home, I do it with hesitation - especially given they had just cracked my ceiling and I was questioning his honesty on the actual damage that could have been caused. (Note: I have pictures from this day to document the crack they caused.)   

    Fast forward a few months, and I'm still seeing the same debris (which more than one of their workers originally claimed was toxic fiber duct particles) on my floor. In fact, so much so that my husband and I started measuring the amount of the debris in our vacuum filter each week. This was alarming considering the money we spent to supposedly have clean ducts. (Note: I have pictures and samples collected to support the debris I?m speaking about.)

    On 5/20/15, I contacted their office and spoke to their dispatcher in detail about my concerns. I said that I wanted a manager or senior technician to come out to my home to inspect the work that was done. I made it clear that I DID NOT want the original team coming out to my home that completed the work. The dispatcher tells me she understands and schedules an appointment with me for Sunday, 5/31.

    On 5/31/15, I receive a call from the lead installer who completed the work on 2/16, telling me he's on his way to my home. Irritated, I immediately said that this was not what I asked for and that I would need to contact their main office. I was then put in the uncomfortable position of having to explain to him why I didn't want him coming out. This is unacceptable, especially considering I waited over a week for this appointment and rearranged our schedules. Meanwhile my family is continuing to breathe in this supposedly "toxic debris". I contact their office and the dispatcher who answers tells me she will relay the message that I want to speak to a manager ASAP.

    On 6/1/15, after not receiving a call back from a manager and becoming increasingly irritated, I contact their office again. This time speaking to yet another dispatcher. I again have to explain my problem as he acts like he knows nothing about my issue. I proceed to make it clear to the dispatch representative that I need a call back from an owner or manager who can actually perform duct work and that the next call that I get from their company needs to be from an individual at that level. Late in the afternoon, I receive a voice mail message from another dispatcher saying she is calling to schedule an appointment for a new team to come out to my home. Still no manager call to me and they proceed to bypass my requests to speak with this person.

    On 6/2/15, after Eco-Green failed to have a manager call me back after 3 attempts, I contacted a long time, highly rated A vendor from Angie?s List and paid them to complete a thorough inspection of the work that Eco-Green ?completed?. Upon inspection, it was found (and documented) that they did do duct replacement as noted on their invoice, but the vent cans were not cleaned / vacuumed out, and one of the installers did in-fact crack my ceiling by stepping through the drywall. There is an evident footprint in the drywall ceiling which is hard to miss. This is why glue or whatever it is they chose to use as a quick fix will not remedy this issue.



    The following represent the major issues I have with this company:

    1) Use of deceptive, scare sales tactics to get business (i.e., you have fiber ducts that are toxic for your health and not cleanable) We paid for an extensive project that quite honestly didn?t resolve the problem we initially needed resolved

    2) Excessive pricing

    3) Dishonest - Lied about damage caused to hallway ceiling and were willing to leave my ceiling in a cracked state, knowing it was upsetting to my husband and I

    4) They mailed my paper review - that I was basically told I needed to complete before they could leave - into Angie?s List without any disclosure or my consent. I am also now aware that they pay customers in the form of "rebates" to provide positive reviews on Yelp and other sites. This manipulates the review system.

    After reading the 1 star reviews on Yelp recently for this contractor as well as the negative reviews on Angie?s List which have dropped them to a B rating, I am noticing too many similarities in my situation and those who have had problems with them as well. They could have addressed this issue with me by returning my calls, knowing I was extremely upset, but they chose not to. I am now forced to take time out of my work and my personal time with my family to write this review, and I also had to pay for an inspection by another company in order to know the true work (and damage) done to my home by them in February. I am beyond disappointed with them and have no interest in wasting any more of my time by having them do any more work on my home.
    - Danielle D.
  • A
    My air conditioner was no longer working, so I wanted an evaluation to determine if we should repair or replace the unit. For $40 Jim came out and determined that the fuse was blown, the contactor was worn, and the condenser fan motor was no longer working. Jim went through each item step by step according to the symptoms he noticed, and explained everything to me. After determining the extent of the work needed and the cost involved to repair the nearly 30 year old unit, I decided to have them give me a bid for new equipment. Within 15 minutes Steve came to my house and did a full inspection of the existing system (including attic ducting, registers, etc.). Bid for new equipment work is pending, but I feel I received excellent service for the $40 spent so far. Both guys were very knowledgeable and courteous, answered all my questions, no pressure.
    - David C.
  • A
    Sean showed up on time and polite.  I told him that there was a old dryer sheet that got into the duct and was hoping he could get it out. He spent half an hour vacuuming and was able to get the old dryer sheet out. He installed a fire-proof dryer vent hose and cleaned up after himself. Sean did a great job and I would use the company again.
    - Weiwen Z.
  • A
    These guys are amazing! Charles showed up at my house at around 9:20am for a 10am appointment.  So right off the bat, I had a positive feeling about them.
    Charles was very kind and explained the entire process to me. He took his time explaining everything to me and my wife, and did not seem annoyed when we asked a bunch of questions.  He gave me really good tips about the safety issues surrounding my specific dryer and the dryer vent.
    All in all, the entire work took around 90 minutes to set up the equipment, clean all 11 vents, clean the furnace hose, clean the dryer vent system, clean our one return, change our filter and sanitize the vents.
    I highly recommend this company; I had nothing but a great experience starting from the beginning by calling Ed to the end with conversing with Charles.  
    Thank you Air Duct Professionals for a very professional, honest service you run!
    - Pouyan A.
  • A
    Everything went really well, and I was happy with the service.  The technician was courteous and friendly, he cleaned up after himself, and he worked efficiently.  Scheduling was quick and easy too.
    - Susan F.
  • A
    They did a fabulous job on the analysis. They were here for 5 and a half hours so it was very thorough. They tested the air flow through the ducts and everything. I was blown away by the thoroughness for the analysis. They were extremely professional and explained why they were recommending what they recommended. They followed up by sending a pdf of their estimate and their explanation. We did not have the company install insulation, but it wasn’t due to their lacking. What they proposed was definitely the best solution.
    - JEANETTE B.
  • A
    It went fine.  There was an additional fee for two additional ducts. They were nice and explained things appropriately.  The man who came out seemed knowledgeable and was friendly. He and his assistant completed the work in about 1 ½ - 2 hours.
    - Scott P.
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Air Duct Cleaners in San Juan Capistrano

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