Better Water Heaters

A 177 Reviews

Founded 2001 • Angie's List since June 2007

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Awards & Badges

Angie's List Super Service Award badge
Super Service
Award 2019

Service Categories

Licensing

Licensed
  • Trade License Number
  • 828814
  • Trade License Locale
  • California
  • Trade License Authority
  • California state contractors license board
  • Trade License Expiration
  • 20151230
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Sunday
8:00 AM - 6:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM

Company Contact

3010 Ridgegate Drive

San Jose, CA 95133

Description

We started Better Water Heaters to provide fair pricing and quality service to the customers seeking water heater service or replacement. The truth is, most companies overcharge because they know you need hot water immediately and will probably pay a lot to get it quick. My typical customer is one who has price shopped the competition and have decided most companies either charge way too much or are hard to pin down to a firm price. We understand. You simply need a water heater and don’t want to deal with a sleazy salesman…you want to talk to a plumber….so give us a call and we’ll talk. At Better Water Heaters we do something quite rare in the plumbing business- install water heaters for a fair price. We grow our business one satisfied customer at a time; we don’t take advantage of a plumbing emergency and charge unreasonably. Your referral is important to us that is why we always will work to insure your complete satisfaction. We’re a small company and we keep our overhead low, because of this we don’t need to charge unreasonably. Of course we are licensed, bonded and insured and are very experienced at water heater installation and repair. We are experts in convention water heater repair and replacement, Tankless water heater installation, and other plumbing issues. We are the only water heater installation company in northern California that has earned the prestigious DIAMOND CERTIFICATION. We are also member of the Better Business Bureau. Our advertised prices include a quality water heater, basic installation and disposal of your old unit; Extra parts and labor required to do the job right, are additional. Call us for all your water heating needs. Estimates are always free and we never charge extra for nights, weekends, or holidays....

Verified Reviews

177 Total Reviews
Reviews by Rating
A Rated
134
B Rated
23
C Rated
6
D Rated
5
F Rated
9
Read reviews by category
water heater repair and installation (175)plumbing (32)hvac repair (3)appliance repair (2)flooring (1)electrical (1)
Showing 1-10 of 177 reviews
A

RATED

05/21/2020

Since my current water heater was 17 years old I decided to replace it before it gave out on me. I emailed Better Water Heaters in the evening with the details and got a phone call from Frans who scheduled Daniel to come and give me a free estimate the next afternoon. In the meantime I got another quote from another installer after texting photos of the current installation. Daniel’s estimate was ...

DESCRIPTION OF WORK
Replace water heater

CATEGORY water heater repair

COST $3,625

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/20/2020

A

RATED

03/09/2020

They are very good, very efficient, polite and they explained the process.

DESCRIPTION OF WORK
They did a water heater installation.

CATEGORY water heater repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/09/2019

B

RATED

02/10/2020

Everything was good, the only issue was the pricing. The service was good, calling me promptly,everything but mainly went well.

DESCRIPTION OF WORK
Water Heater repair.

CATEGORY water heater repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/06/2020

A

RATED

08/02/2019

It was fine and no problem. They came in and did their job.

DESCRIPTION OF WORK
Installed new water heater.

CATEGORY water heater repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/02/2019

A

RATED

07/24/2019

Our water heater started leaking and needed to be replaced. Called in the morning and had someone out in the afternoon. This was actually our second quote. The first guy only gave the heater a cursory look before quoting a price. The Better Water Heaters technician actually examined the heater, plumbing and electrical connections before discussing options. We discussed replacing the original and s...

DESCRIPTION OF WORK
Water Heater replacement

CATEGORY water heater repair

COST $4,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/06/2019

A

RATED

06/11/2019

We noticed black particles/materials on top of our water heater. Our thinking was that the particles were coming out of the top of the water heater, where there is an opening that was just below the venting pipe that leads to the roof. I called Better Water Heaters and Frans (owner?) answered. I did not realize that he was in his truck on the way to another job. I described what we saw and did not...

DESCRIPTION OF WORK
Question regarding an observed problem

CATEGORY water heater repair

HIRE AGAIN? Yes

WORK COMPLETED ON 06/10/2019

A

RATED

01/22/2019

Call in the morning, visit that afternoon with quote, installation next day. They didn't have our model in stock, so we got an upgrade to the next larger water heater at no additional cost. Installer was very knowledgable and friendly.

DESCRIPTION OF WORK
Replace broken conventional with tankless water heater

CATEGORY water heater repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/22/2019

A

RATED

01/14/2019

Timely, responsive, professional. Discussed lots of options before deciding what to do.

DESCRIPTION OF WORK
Basement water heater replacement

CATEGORY water heater repair

COST $3,150

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/19/2018

A

RATED

09/14/2018

Great service..Steve Tinetti came to my house as scheduled.He was very informative and a nice person as well.Owner of company "Franz" did the scheduling and follow up.He was very professional as well.I WILL USE THEM AGAIN AND !

DESCRIPTION OF WORK
Needed tankless water heater serviced on sude of house

CATEGORY water heater repair

COST $200

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/14/2018

A

RATED

05/08/2018

Our leaky water heater damaged the water heater stand. We called them and they said they would be able to replace the stand (additional charge). They removed the old water heater and the damaged stand. Cleaned up the area and replaced the stand with a new metal stand. Installed the new Bradford White water heater. They were friendly, courteous and professional. Definitely recommend them to replace...

DESCRIPTION OF WORK
Existing water heater was leaking and the water heater stand was water damaged.

CATEGORY water heater repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/18/2018

Services Offered

Water Heaters, Tankless Water Heaters,

Services Not Offered

Ask for details

General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
$30
Emergency Service
Yes
Warranties
Yes