tree in backyard

CUSTOM MASONRY & FIREPLACE DESIGN INC

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rated
39 reviews
0 offers
on Angie's List for 9 years
Contact CUSTOM MASONRY & FIREPLACE DESIGN INC
Address
6157 MADELINE ST
San Diego, CA
92115

Ratings and Reviews for CUSTOM MASONRY & FIREPLACE DESIGN INC

in Chimneys & Fireplaces, Home Exteriors, Remodeling
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  • Price
  • Quality
  • Responsiveness
  • Punctuality
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  • Review: Masonry Service

    Fireplace facing completely redone

    You need to know how amazing and professional Paul Walker and his team were, and how beautiful his craftsmanship is. Paul and team took a very neglected corner of our living room and made it the pride of our home. I trusted his advise to make the changes to bring our fireplace up to code and keep our family safe. He had great vision, listened to our ideas, presented fact based counterpoints and presented additional ways to complete our mantel in a way we had not considered. Ultimately, his vision was the right one (and we have strong opinions!). We now have a fireplace that is warm, welcoming, safe and such a delight to see each morning from our kitchen as we make our coffee. Paul was honest in his bid, was EXTREMELY fastidious throughout the efficient engagement, and his whole crew was so professional. You may get a lower bid, but there is no chance you will get a better value with no need to address any nit-based issues post work. That is *invaluable* in this day and age. I cannot more highly recommend Paul Walker and team and San Diego Fireplaces. This is a company of great integrity and workmanship. I am so pleased that we chose them. Paul, happy to provide direct references for those who ask.

    Services Performed
    • Masonry
    • Fireplace Repair
    • Chimney Repair
  • Review: Masonry Service

    Demo of original masonry fireplace and chimney with complete rebuild including recreation of original chimney cap that was destroyed at some point in past. Tiling of fireplace floor, gas log set up.

    .I want to start off by saying that both Paul and his assistant Hector were such great people to work with from beginning to end, not to mention the fact that their work is the absolute best in the industry. We found Paul because he came highly recommended by our architect to rebuild the masonry fireplace in our 1920s Spanish-style home. From the moment we called Paul to inquire about his work he was curteous, professional, knowledgeable and most importantly RESPONSIVE. Ok regarding bids, we also called his competitor just because we wanted to see what our options were. When it came to pricing, both were the same, give or take a few dollars. On "first impression" both were also the same and equally likeable. But what would have naturally been a deal breaker- Paul's nominal fee for coming to our home to prepare a bid- turned out to be a good thing! Allow me to explain: what you get by paying Paul his small fee is much more than what anyone could expect to get even with an estimate that's paid for. First, we got his bid immediately (within 24 hours). Secondly, his bid was extremely detailed and easy to understand with the cost of everything broken down. In it there were no hidden costs or fees and the fireplace building process was clearly outlined in a chronological manner. Thirdly he provided us with various options as a starting date. And lastly he was responsive to all our questions and maintained contact via email giving us updates regarding permitting and start dates. The competitor, did none of the things Paul did which in retrospect makes sense as we hadn't paid him anything. In fact, the time and effort Paul gave us in the beginning I feel like was worth much more than the small fee he asked for for coming to our home (which by the way gets credited back to you if you hire him). Had we known from the start how solid Paul would turn out to be, we would've been willing to pay more for that estimate! So in case you haven't figured it out by now, we decided to go with Paul Walker of Custom Masonry and Fireplace design. It was a very easy decision for the reasons mentioned above (he was extremely responsive and attentive). And though there were a few hiccoughs at the start of our project- none of which were Paul's doing- Paul once again was very attentive to our needs and seemed to genuinely care about our feelings regarding the situation. He even ended up giving us a huge discount for the inconveniences that again were not his fault. Now about the actual work, I want to reiterate that it is top-notch . And I am what you call "Type A" so when I say "quality" it means his work was vetted with a discerning eye that pays extremely close attention to details. And when our finished product (specifically the fireplace mantle and arch) did not appear the way we had envisioned, Paul did not argue with us, defending his work, nor did he slap us with a bill with added fees for the extra work to make the changes. He showed humility and listened carefully to what we were saying and ended up giving us exactly what we asked for and the finished product was simply perfect. I should add that we were also extremely pleased with the work of all the tradesman he recommended including electrician (we had to fix a bad electrical wiring situation around the original fireplace), plumber (to set up the gas line to the new fireplace), plasterer, and roofer. In fact we ended up using the electrician and plumber for other projects, that's how good they were! When Paul and Hector were finished at the end of each work day they were meticulous about leaving their workspace clean and properly disposed of all trash which was a plus. And one more thing worth mentioning, that is equally, if not the most important observation of Paul, is his candor. I mention it because unfortunately we have been burned by people we've hired (and paid) to do work on the house and turns out that they were unequiped to do the job we commissioned them to do and as a result, we were left feeling both angry and cheated after the deal was done. Perhaps you've experienced this- the person over sells themselves leading you to falsely believe that they are more capable than they really are. However I cannot imagine that you would have this kind of experience dealing with Paul. We came into our fireplace project with a special tile that we wanted set in a specific way on the hearth floor but Paul took the tiles and spent some days thinking about how he would execute the layout but he later came back to us saying he would not be able to give us what we described. His honesty really threw us off. At first were were a little disappointed but the disappointment quickly turned into respect and gratefulness because as it turned out the tiles did not go with the style of our home in addition to the fact that we did not have the space for them. In summation, if you are looking to have a custom fireplace built, don't waste your time reading more reviews and call Paul now.

    Services Performed
    • Masonry
    • Fireplace Repair
    • Chimney Cap Repair

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rated
39 reviews
0 offers
on Angie's List for 9 years
Contact CUSTOM MASONRY & FIREPLACE DESIGN INC
Address
6157 MADELINE ST
San Diego, CA
92115

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