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Dermatology reviews in San Clemente

  • F
    Nelson Dermatology
    I'll do my best to state the facts and allow the story to speak for itself to start rather than insert my opinion. I'll follow that with my thoughts.
    Facts:
    The ability to make an appointment was fair and straightforward; I made an 8 am appointment for Nov. 13, 2013, due to a very busy and demanding work schedule. Wart treatment is usually executed very quickly, so I was hopeful for a very fast and efficient appointment. I arrived punctually at 8, and the door was locked. Around 8:10, the door was opened and I began filling out paperwork right away. Several staff came in as I was doing this (including the assistant that would eventually see me), and I was done with paperwork by 8:15ish. I sat alone for the next half hour. No other patients came in, there were no other appointments, but I sat up to my breaking point. As 8:45 passed, I mentally told myself I'd leave if we got to 8:50. A few minutes later, I was called back.
    I explained the 2 warts I had, and the doctor left to get the equipment (the freezing can I'm sure we're all familiar with). She returned a moment later with the bottle and said the tip of it was broken off, but that a new one was on order and that treatment could still take place today. This is where I made my critical mistake: I believed her, and I didn't walk out. A small funnel (similar to the cap that goes on the end of the equipment used to look in and examine one's ears) was placed on my warts, and this was used to catch and direct the spray that was going everywhere. To help exemplify how ridiculous this really became, the doctor froze a part of her own hand in the process... I left very disappointed, and I, understandably, did not respond to the prompt to schedule a follow-up appointment two weeks later.
    I received a bill ($400 total, $200 after insurance support) about a month or so later. I was astonished. I suppose part of me naively believed that, knowing the level and type of service given, no one could possibly charge someone for such lackluster treatment. Apparently I was wrong. I called the billing agency (as billing was not handled by the practice directly), and I politely offered feedback about my experience and questioned the charge in light of the treatment I received during my visit. The woman was so comforting, and she said my feedback was valid and that she'd reach out to the doctor asking her to reconsider given the circumstances. Brilliant customer service.
    About a month later, mid Feb. I got a call back from the doctor. Unfortunately I was on a business trip at the time and was unable to take the call at that moment. I outlined a time that I'd be available later that day, and she said she'd call back. She did not, so I called a few days later and left a message. Another month went by, and a repeat bill was sent. Because of that, I spoke to the woman at the billing agency again letting her know that I'd heard from the doctor, but had not had a call back. She said she'd reach out directly again. Last week, April 1 (many weeks later, and nearly 5 months after my initial appointment), the doctor called me back. She was very short with me, generally rude, and she stood by the charges. I must say that she and quot;apologized,and quot; but this was given more as a formality rather than a genuine feeling. Her tone was abrupt, she never considered for a second my position much less reconsidering the charge, and she offered nothing except criticism of my failure to schedule a follow-up appointment in response to the treatment given. I said I was open to paying the charges if that's what she felt good about, and I was about to make a final point when she hung up on me. I called back right away, attempting to give the benefit of the doubt and considering that we may have simply been disconnected since I was on my cell. A rude and flippant office aid did not reconnect me with the doctor but took my message (which took a decidedly different tone but explained that I was simply not finished with everything I'd like to say, and now I was less inclined to pay after being hung up on). I have not heard from the doctor since; this call was also never returned.
    Opinion:
    It's now April 9, 2014, and I just paid the bill. I sacrificed $200 to line the pockets of this pitiful practice, and it makes me very sad to have done this, but thankfully I'm done with them. The time and attention wasted on this process is at this point worth much more than $200, so in light of this, I decided to stop wasting focus on this issue. I also did not want to be taken to a collection agency, which I feared given how rude, insensitive, and uncooperative this doctor is. I work in a business based on service and loyalty, and behaving like this is simply not acceptable. Consider your own car as an example. You take the car in for service; it needs a new part. You pay for the installation and when you get the car back they say, ���Hey the part we installed didn���t have the right connector, but to get you back on the road we taped it up and went for it anyway.��� Ok... You take the car home, and it doesn't function the next day. You return to the service center and ask for a repair with a working piece of equipment; they say it will be an additional $xyz to do this repair, and that no refund on the original work will even be considered. Would a logical person not be baffled by this behavior!? The work should have been performed correctly the first time. This isn't asking for the moon or being unreasonable, this would be an example of someone simply asking to receive a basic level of service and respect.
    I did not get either at Nelson dermatology. The service was simply not performed in a manner that was appropriate, and then the questions I had about the charge were either not answered or were addressed by a very rude and curt doctor or office aid. This heaps insult upon injury (almost literally in this case).
    To say I will not be returning to this practice is a given. The procedure was unacceptable, and the service was even worse. It was an awful experience from beginning to end. Time, energy, and money were all completely wasted; it is a total shame. Please do not visit, recommend, or even consider Nelson dermatology for any of your needs.

    - Scott R.
  • A
    Laguna Woods Dermatology
    When I called they gave me an appointment in two weeks but promised to call me if there was a cancellation. In 5 days I got a call
    and an appointment for next day. I think it was very thoughtful.
    The office staff is very polite and friendly. Dr. Bassler is the nicest doctor I have ever met. My dark lesions were painlessly removed.
    5 days later I was called with the pathology report.
    Overall A++





    - Agnes K.
  • C
    Green, Dr. Roger E.
    I didn't expect to pay $400 (figured it would be just my copay since i was going in for a 'preventitive' screening) but
    after he saw something he thought we should get a biopsy of and  after
    having him blast the spot on my foot - that's what my portion of the
    bill came back as (after insurance). The wart didnt go away at all...
    and had I known how expensive getting a treatment that wouldn't remove
    it without multiple visits would have been, I'd have passed - research
    shows the $10 over the counter treatments are just as effective. I guess
    I should have asked what all the charges would be up front rather than
    walking out of there 10 minutes later with a big bill and
    being self conscious about wrinkles! Oh, and they messed up our
    appointments too - my boyfriend came with me to get his skin checked to
    and they didn't have him down despite me making our appointments
    together - something about a new computer system.
    - melissa b.
  • A
    Green, Dr. Roger E.
    He is in located in San Clemente and he is excellent. I have been to fancier places. This guy is like the old fashioned doctor. It's a small office. The people that have worked there have been there forever. It seems they are the same people. His father started the practice and has two sons. He is one of them. The diagnoses have been great. He has diagnosed some things like what a plastic surgeon said wasn't a basal cell turned out to be a basal cell. He is really good at that. He is very innovative and he is up on the latest things. My skin looks great. I get compliments everyday and I never had great skin when I was growing up. When you find someone like that it is great. I have tried a couple of the newer places but I go back to him. I wanted to try something new only because he is not close and it just wasn't the same. So I went back to him. I get compliments all the time on my skin. It's the products that I use but it's also the fact that he got me on Renova. He just has great advice and it's down to earth advice. It's nothing fancy but it is great. He is conservative but he is spot-on. He is not pushing you to try all the really expensive stuff. They have it there on the counter for you to look at. They send out newsletters once in a while and let you know about something but you are not forced to try the stuff.
    - Nancy B.
  • A
    Jeffrey Klein Dermatlgy Assocs
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    - Gary G.
  • A
    Roland Beverly MD
    Dr. Beverly is a great physician. He has excellent bedside manners. He is a funny guy, he listens well. But most important, is an excellent physician, diagnosed well and takes care of you.
    - JOHN T.
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Dermatologists in San Clemente

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