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Roofing reviews in San Bruno

  • F
    Our experience with RoofRx was terrible. They came to our house more than 8 times in 4 years to fix a leaky roof, for which we paid them about $4000. They were never able to fix the problem. A number of their workers even admitted "oops, yeah, we messed up before. This should fix it." But of course, it didn't. One RoofRx worker, when we asked if this would finally fix it, said "It better! If it doesn't, I'm coming back and torching the house!" Nice; exactly what you want to hear from people to whom you're paying your hard-earned money. After we hired another roofing company to fix the problem, we approached RoofRx and asked if they'd honor their guarantee by paying us back. After many stalling tactics over several months, they agreed to refund our money, but it's been 16 months (and counting!) and they still have not reimbursed us. We took them to small claims court, but they did not attend the hearing, and the judge ruled in our favor. They have received official court documents informing them of this ruling. Yet, they still refuse to pay. Clearly, they do substandard work, do not honor their agreements, and have little regard for honest business dealings. Disappointing all around.
    - Dan H.
  • A
    Master's Window & Gutter Cleaning, Inc
    The cleaner arrived promptly, was very pleasant, and after verifying what was to be done, got right to work. He cleaned all areas on the ground where debris fell. Everything looked perfect when he was finished.
    - Carol W.
  • A
    Signature Roofing Inc
    Everything went well from the beginning consultation to the last replacement of a skylight lid. Signature Roofing kept me informed by email and/or phone every step of the process including the final cleanup.
    - Richard G.
  • B
    Petersen Dean Roofing & Solar
    I think they're pretty good. They're not the quickest about getting back about stuff but every little issue that I had, they fixed it and made it right, without any problems and without charging me any more. They stand behind their work. When they come to work, they do everything really fast, which is nice. The roof looks good and it hasn't leaked so far.
    - James E.
  • A
    All About Gutters, Inc
    The crew work hard and steady, they never stopped for breaks. they had to make two trips to replace all my gutters, but that's because I was going to replace only a third of them. I was informed by the installer that even though most of the other gutters were still in good shape, they were not installed right. He showed me that the gutters did not have a lip that went under the roofing tiles and that the plywood was buckling because moisture was getting under the tiles. He showed me the gutters that he installed and they all had a lip going under the roofing tiles. I called Carolyn to let her know what I was told and decided to replace all of my gutters and install some flashing around parts of the roofs edges that did not have gutters. We are in a drought here, so we haven't had any rain yet, but I think when we do these new gutters will work fine. There were allot of mistakes made by the roofer who installed the roof and the sheetmetal guy who installed the old gutters.
    Thanks Carolyn for saving me to have to repair future dry-rot on my roof, your crew were great and very professional. 

    - VITO D.
  • B
    Cal-Pac Roofing of San Mateo
    The estimate was quickly scheduled (unlike other companies that made me wait for over a week or two) and Brian was friendly and informative.  He went up on the roof to take a look and wrote up a prelim estimate for the job.  A lot of other estimators didn't even bother going up on the roof to inspect it.  Cal Pac was one of the more competitively priced bids and they were GAF Master certified with the lifetime warranty, so I went with them.
    The job started ahead of the scheduled time frame they first gave me, so that was a good surprise.  The job started on a Tuesday and ended four days later.  As far as I could see, the work was done quickly and efficiently using the correct materials.  I marked them down on the "Professionalism" grade because the job site wasn't cleaned up as well as I would have liked, especially after the first day of during the roof tear off.  I found lots of old shingle pieces and pieces of wood shards around the back and front of the house.  I also found quite a few nails as well (three nails on the driveway which would have been bad for my wife's car when she came home).  I think they probably just cleaned the house 2-3 feet around the house and didn't really inspect the rest of the lot.
    I marked them down on the "Responsiveness" grade because after the job was finished on that Friday, I didn't hear from them the entire next week.  The final inspection wasn't complete and they still had their sign out front on my yard.  After the week of not hearing from them, I called to see what was up and they quickly scheduled the final inspection a few days later.  They basically got free advertising from my house and I wonder if that would have been the case indefinitely unless I called them.
    Despite the down marks, I would still use them for a roofing job as I believe their work was solid and their price was much better than most of the competition.
    - Kenric L.
  • C
    Associated Builders
    Peter came out promptly to provide me with an estimate for my roof, which I thought needed to be replaced. After inspecting it, he told me that it still has a few years of life left and explained to me why that was. He was very helpful and answered all of my questions. Even though I don't need the roof to be replaced right away, I still asked for a quote, which he said would be sent to me. It never was even after I contacted them about it. I would like to give this provider an A due to Peter's courtesy, but when a vendor doesn't even bother to follow up with a quote, that does not bode well for the kind of service I would receive from them if I hired them for a job. They have done themselves a huge disservice by not sending me a bid. Not only will I not use them to re-roof when the time comes --- I wouldn't recommend them to anyone else either.
    - Janell L.
  • A
    Saber Roofing Inc
    It turned out that the roof doesn't need to be replaced yet. He explained how much longer he thinks it will last based on what he saw.
    I'm very pleased with his honesty and professionalism. I will definitely consider this vendor when it is time to replace my roof.
    - Janell L.
  • A
    Bohemia Roofing
    Bohemia Roofing did a terrific job of installing my new roof. Vashek, the owner, is a knowledgeable professional. He came out to my house for an initial visit and described in detail what he planned to do, down to the flashings around the roof penetrations. Afterward, he made himself available via phone and email to answer any additional questions I had. His email response to my follow-up questions were thoughtful and complete.
    It took two days for Vashek and Jesus to complete the roofing job. I like that they were comfortable having me watch and take pictures of the process. It made me confident that they know what they?re doing. Vashek did everything as he described and even added extra protection at the rakes at my suggestion. They did a careful and thorough job. They put in two full days but never rushed to get the job done. They even used a magnet to pick up fallen nails!
    It was a pleasure to work with Vashek and Bohemia Roofing. He used quality materials and equipment and did an excellent job. I?m sure this will be the last roof I ever have to install. Though I have a smaller house, I wouldn?t hesitate at all to recommend Vashek for a larger or grander home.
    - maria e.
  • A
    SES Enterprises LLC
    SES was wonderful!  They finished the whole project within 24 hours and it look beautiful!  I felt comfortable giving them a key so they could work while I was at work.  They even gave me advice on how I should arrange the tile.  Everyone was so nice and accomodating, they really tried to work around my schedule.  I would recommend SES to anyone who asked and will call them again whenever I need anymore work done.
    - William C.
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Roofing Contractors in San Bruno

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