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  • TERRIBLE IN EVERY WAY! STAY AWAY! DANGER, DANGER WILL ROBINSON! Our refrigerator stopped working first week of August. (An 8-year old G.E. Profile French-door with bottom freezer.) Called American Home Shield/AHS as we have a contract with them, and have since we bought the house 10 years ago. (Been paying them for 10 years. That should matter. Read on...) AHS sent out Sears Home Repair. Technician says it's the thermostat. Then he forgets to order the part. AHS says sorry, have to wait for the part and install. So we wait 2 weeks. With NO refrigerator. Using big camping coolers in the dining room to keep food. Cost/time of buying ice every couple of days, plus food spoilage, etc. Frustrated. After another week, Sears Tech comes out, installs the thermostat and leaves. STILL DOESN'T WORK. So we wait a few days for him to come out and the Tech says it's the compressor, which he has to order. Wait another week. Still buying ice for the coolers in the dining room. Sears Tech comes back, installs the compressor and leaves. STILL. NOT. WORKING. SO I call AHS. On hold for 30-40 minutes. Then get told they still will not replace the refrigerator, nor will they even issue a credit towards the purchase of a new one for the almost $1,000 spend in parts/labor at this point. AHS says we need to have another tech come out and try to fix it again. It's now been ONE MONTH at this point with NO refrigerator. A comparable replacement refrigerator costs close to $3000.00, plus what we have paying AHS every month for 10 years. 10 years. But please, continue... Tech from a new company comes out, this time from G.E. Direct. He says its was the control panel. He has one on his truck. He does the install and stays to make sure that the refrigerator is at least SEEMS to be working correctly, then he leaves. (The tech from G.E. was actually pretty great. He read through the notes prior to the service call, sensed the frustration, and made sure he had the part he thought it would be on his truck. And he called back a few days later and said he would see if his employer could assist us going forward.) BUT... After about 24 hours the freezer stopped cooling past a certain point and the ice-maker was not working. I set it at -4 degrees and gave it another 12 hours, (36 hours total) to regulate. Put some ice trays in and a pack of hot dogs. 12 hours later the ice was still not completely frozen and the hot dogs were not at all. I call AHS this morning. IT HAS BEEN 6 WEEKS without a fully functional refrigerator/freezer. Still get the on-hold for 30 minutes. Still told NO REPLACEMENT until yet ANOTHER service call and the technician certifies it can't be repaired. THEN it needs to go through their adjustments, etc. They do offer a minimal settlement, the cost of one more repair. So I ask (again) to be transferred (again) to the Customer Service Supervisor. ON HOLD. AGAIN. Only to be told that no one in Claims Adjustment is available and the Customer Service Supervisor is not available, so here is her voicemail. I leave a detailed message. No response. I have left multiple messages for their Customer Service, and posted this same review on their Yelp. Never a call back or response. CONTRACT CANCELED
    - Marco I.
  • Jacques and Munnie helped us with everything from pricing out other monogram ideas to getting us proofs quickly from Crane.  Jacques did the printing of all the envelopes and place cards for us, as well as custom Table Number signage.  He was quick and very accurate.
    - Ora Christi M.
  • Everything was fine. However, I had to pay an extra $85 because he did something else that he said I needed. Apparently, I had a lot of bugs in the computer. Everything was done remotely. Overall, I thought it was fine and it worked well. I thought he was pleasant and did a good job.
    - Barbara L.
  • The service took much longer than promised, but was eventually returned as "repaired."  A swatch of fabric was supposed to be proof of this repair, but, once home, it was obvious that the machine was still not fixed.  A second trip to the shop brought about similar results; additionally it now had a broken foot. It was necessary to take the sewing machine to a different shop where the machine was finally repaired. 
    When asked for a refund, the owner was very hostile and rudely refused to make things right
    - Mary C.
  • I've had a good experience every time and I like the haircuts. It is a little expensive but it is actually average for a men's haircut. She is very professional. She cuts my hair in about 25 minutes. They can usually get me in the same day. She never makes me wait. She always has a suggestion if I want to try it but is always happy to do the standard haircut. She doesn't try to push products on me. 
    - Mark B.
  • Idit Oz, owner of Oz Catering, was a pleasure to work with. She provided menu ideas, and quickly and easily incorporated our "must haves" into the menu. There were also food items we didn't want, so Idit easily tweaked her menu around those wishes. While her 'per person' price seemed a tad high to us, we liked her so much that we chose not to get any other quotes. I felt we paid for quality, responsiveness, professionalism, and reliability - not to mention wonderful food. Our guests said her ornate and colorful cheese displays looks like art, and our vegetarian guests had many options, even though we didn't consciously create a menu for them. I loved that she had a few passed hors d'oeuvres too. A lovely touch.
    Idit also told me what party rental service to use, and exactly how much ice to get. The party rental place said very nice things about her and her food - completely unprompted. I just mentioned we were using them, but didn't inquire about how they were.
    My favorite part may seem odd, but I LOVED that when I sent Idit a long email of questions and requests before the party, she responded to each item one by one (in a different color). I LOVE that! I knew we were on the same page with everything.
    I should add that I have worked in the culinary world. I have been a server at parties, washed dishes in college, made oodles of desserts for groups as a pastry chef...I know that utensils can be forgotten, or orders can be slightly miscalculated once in a while. Chefs can be skimpy with food quantities. None of that happened with Idit. I asked, "Do you need an ice scoop for the bar?" Nope. "I have extra towels if you need them." No, thanks. "A reminder that I *don't* want blue cheese on XYZ," Yup, just as we agreed. "Can I give the bartender limes to cut for sodas and Coronas?" Sure; he has a cutting board and knife.
    Her service staff were very friendly and professional. A friend commented after the party that they were all very good. My friend also asked if we knew the bartender personally, 'cause he seemed so happy to be there and helpful. No, we had just met him - he was very warm.
    When they left, our kitchen counters and sink were cleaner than when they arrived. Leftovers were packed neatly in the fridge, and all rental supplies were packed up. Wow.
    I rarely give any service, book, other product, or experience 5 stars. I feel that perfection doesn't exist. It's something we strive for, but in reality, it's foolish to expect any one/thing to be perfect. Well, Oz Catering was perfect for our party. I would use them again in a heartbeat!
    - Lauren C.
  • i set up an appointment for an upgrade to include my landline phone in a bundle service for june 12 thursday. had to
    juggle several appointments to make it. waited all day and nobody showed up. appt was from 12-2; at 1:45 i called to be
    informed by rich that they had just left as i wasn't home and had left a message on the door. the way my apartment is set
    up, 29 woodland is the main address, you have to go around to get inside to the apartments. there is a big note that tells
    you this right at the door. i am on bedrest having injured my back and knees, but nonethe less had to go downstairs and
    look for them, and there was no note on the door. rich promised a refund for all the days waiting. he advised me the
    technicians had turned around and would be right back. i waited another half hour, nobody came. called again, was told
    to be patient. another half hour went by, i called again and was told the technicians had all gone home. went back to
    apartment and called comcast again. understand, everytime i calledthe wait time was about 20 minutes. this time i
    waited for 45 and gaveup. i went online to try to reach somebody that way. the comcast website completely locked up
    both my computer and my tablet. it would only to to the comcast infinity website asking me for an "e"number, whatever
    that is. so this whole day was lost. understand i was calling from a cell phone and have to pay for all of these minutes,
    and 2, i am connected to a medical service to call a paramedic if needed. i was dead for 16 minutes plus another attack i
    don't know how long last year; so i was left without my medical backup.
    i waited until later that night so i wouldn't have to wait so long and called again. I WAS PROMISED an appointment for the
    next day between 12 and 2. PROMISED!. then rich called me back and rudely said my appointment was the 20th that was
    it and goodbye. i called back, the woman said rich didn't know what he was talking about and not to worry, i had an
    appointment for the next day. she PROMISED me.
    FRIDAY comes around and again i wait all day; i called comcast AGAIN, they insisted i had an appointment on june 20. all
    of these dates and times are a little confusing to me as i was very ill so im trying to be as accurate as i can.it ended up
    with another PROMISE, A GUARANTEE that i would have an appointment the next day. it never happened. of course there
    were SEVERAL phone calls involved. it ended up with victoria, who promised me that i would indeed have an appointment,
    supervisors had approved it, not to worry. she gave me her number to call if there were a problem (we're at sunday now)
    the number being 855-242-2894 x 31751. she promised me a $20 courtesy refund for the hassle. of course, after her
    call another guy calls to tell me there is no appointment until the 20th. i immediately called back. i believe i got saya at
    this point, please understand at this stage i'm very confused. she said please do not worry, everything is fine, she was
    very reassuring. the appointment was set up, no problems. it was a little discouraging that the recording still reported it
    as june 20,though. saya gave me this number, 016142714 and said if there were any problems just give them this
    number. there was a samantha in there somewhere too who informed me if victoria said it would happen, it would
    happen. she chastised me to be home, as it would be early morning, and it was a special appointment made just for me,
    so please to honor it.
    of course on monday, no appointment, same story. with the addition of some notation about a sunday appointment that
    wasn't going to happen.
    there was not one single phone call telling me these appointments would not happen. they were ALL calls initiated by
    myself. the ONLY call was the one by rich where he hung up.
    there is nowhere to complain to comcast online except chat. imagine going through this on chat? i wonder how long
    THAT wait is!!!
    i have been without my lifeline support, will be for a week. this is not a joke, it is life and death here. last time this
    happened my clothes were cut off and they barely made it bringing me back. i'm lucky to be alive and without brain
    damage. yet your company treats this so nonchalantly it floors me! i'm risking my life over a comcast appointment????
    Not one supervisor has called me to explain or apologize or try to remedy. there is nothing i can do except change
    companies, which certainly seems inevitable.


    - katherine b.
  • They are very expensive and am looking for away to get away from them. The bill keeps going up. I started paying like $130.00 and now its like $210.00. They also have taken some of my favorite channels away from the cheaper packages. I'm just trying to decide which one satellite company to switch to. I would use them in the future until I find something else.
    - Barbara L.
  • I drove by and seen the sign and went in to see what KLEIN TV and ELECTRONICS had and ended up getting a TV. I was very happy with the service and he was very knowledgable. I was able to get a great deal on a 46 inch Tv for around $600.00. I will go there again in the future.
    - Barbara L.
  • It took a little longer than expected, but I was very impressed with the quality of the service.  They stuck to it.  They didn't charge beyond the initial estimated time they thought they were going to put into the job.
    - Ian R.
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Specialized Services in San Anselmo

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