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Insurance Agent reviews in San Anselmo

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  • TERRIBLE IN EVERY WAY! STAY AWAY! DANGER, DANGER WILL ROBINSON! Our refrigerator stopped working first week of August. (An 8-year old G.E. Profile French-door with bottom freezer.) Called American Home Shield/AHS as we have a contract with them, and have since we bought the house 10 years ago. (Been paying them for 10 years. That should matter. Read on...) AHS sent out Sears Home Repair. Technician says it's the thermostat. Then he forgets to order the part. AHS says sorry, have to wait for the part and install. So we wait 2 weeks. With NO refrigerator. Using big camping coolers in the dining room to keep food. Cost/time of buying ice every couple of days, plus food spoilage, etc. Frustrated. After another week, Sears Tech comes out, installs the thermostat and leaves. STILL DOESN'T WORK. So we wait a few days for him to come out and the Tech says it's the compressor, which he has to order. Wait another week. Still buying ice for the coolers in the dining room. Sears Tech comes back, installs the compressor and leaves. STILL. NOT. WORKING. SO I call AHS. On hold for 30-40 minutes. Then get told they still will not replace the refrigerator, nor will they even issue a credit towards the purchase of a new one for the almost $1,000 spend in parts/labor at this point. AHS says we need to have another tech come out and try to fix it again. It's now been ONE MONTH at this point with NO refrigerator. A comparable replacement refrigerator costs close to $3000.00, plus what we have paying AHS every month for 10 years. 10 years. But please, continue... Tech from a new company comes out, this time from G.E. Direct. He says its was the control panel. He has one on his truck. He does the install and stays to make sure that the refrigerator is at least SEEMS to be working correctly, then he leaves. (The tech from G.E. was actually pretty great. He read through the notes prior to the service call, sensed the frustration, and made sure he had the part he thought it would be on his truck. And he called back a few days later and said he would see if his employer could assist us going forward.) BUT... After about 24 hours the freezer stopped cooling past a certain point and the ice-maker was not working. I set it at -4 degrees and gave it another 12 hours, (36 hours total) to regulate. Put some ice trays in and a pack of hot dogs. 12 hours later the ice was still not completely frozen and the hot dogs were not at all. I call AHS this morning. IT HAS BEEN 6 WEEKS without a fully functional refrigerator/freezer. Still get the on-hold for 30 minutes. Still told NO REPLACEMENT until yet ANOTHER service call and the technician certifies it can't be repaired. THEN it needs to go through their adjustments, etc. They do offer a minimal settlement, the cost of one more repair. So I ask (again) to be transferred (again) to the Customer Service Supervisor. ON HOLD. AGAIN. Only to be told that no one in Claims Adjustment is available and the Customer Service Supervisor is not available, so here is her voicemail. I leave a detailed message. No response. I have left multiple messages for their Customer Service, and posted this same review on their Yelp. Never a call back or response. CONTRACT CANCELED
    - Marco I.
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