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Hvac Repair reviews in San Anselmo

Real People ~ Real Reviews ~ Real Results

  • We got an estimate from Ongaro that was right in line with a couple other estimates. We haven't moved forward with the project at this point, but estimator was professional and prompt for our appointment, and got the estimate to us quickly.
    - Alex S.
  • Ongaro & Sons is a well regarded name in Marin County with a long history.  They were very knowledgeable on the latest advancements and were able to translate it well to the homeowner.  They provided a very detailed bid and were able to complete the task at hand in the time they had provided in their proposal.  Roberto was very helpful in explaining aspects of the job to me and when I wanted to ensure that exterior aesthetics were important, he was able to properly reposition or hide the condensation lines out of sightlines.  Besides the bigger jobs, they take as much care on the smaller one-off items.

    They are very good at what they do and we would be happy to refer them.

    - Erika C.
  • He was fair priced and he knows what he’s doing. I interviewed three furnace guys before I hired him. I liked his manner and his price. He was able to install the furnaces and ductwork in about two days. He is a local business and lives in the community.
    - Barbara L.
  • Called Dan Dickson to report a failed air conditioner unit.  He came the next business day and proposed a solution.  He found and ordered a replacement unit.  His men came the next day and installed it.  His men were courteous, knowledgable, efficient and neat.  I have used Dickson heating since 1996 and will continue to use them in the future.  Call Dan, he's your man!
    - Conn R.
  • 30+ year old furnace went out in early January.  I choose Ongaro & Sons because they had a good rating per Angie's List, were able to perform the work in quickest time frame, and closely matched other bids (when I discussed their original bid with sales manager).  The crew that came and replaced our heating system were courteous and made sure they protected our floors (white carpets) when they removed and replaced existing furnace. Good experience overall. Heating system passed all tests (they scheduled and covered work performed by independent contractor) and government inspections. I wouldn't hesitate to use them again.
    - Mark C.
  • Be aware that the person who comes to do the estimate seems very knowledgable and friendly but will not have any connection with the work crew that subsequently arrives. What they promise may not be what the installation entails. He did seem very knowledgable about these systems. There is no local number to contact but only a 1-800 number. I did use it once and got a very nice woman who promised that the crew was scheduled to arrive shortly (they did not). To be fair to the installers, they seemed over booked and over stretched. Our two had to come from a city that was a two hour commute within the bay area every day. On the scheduled day they did not arrive until 2PM. They had to work on another job first. That was the first identified problem I had. They are booked by somebody else with no flexibility. So once their time is up, they have to move on. They did not have the time to start so dropped off the equipment, walked the site and left. The next day they did not arrive until 11:30 AM to start. They seemed comfortable with the job which was fairly straight forward compared to some, although the installation was in an awkward locale and there needed to be a long run of the electrical service. Being forewarned from prior reviews, I stayed around to guide the work such as indicating how and where I wanted lines to run, etc. Both Dustan and his assistant were extremely nice and courteous.. They put down drop cloths, took off shoes before entering, etc. After an initial installation of the electrical conduit, Dustan said he did not like the way it looked, so redid it over so that it was much better. I really appreciated that level of detail. Unfortunately they ran out of time before it got dark. They had two hours left and could not complete this in darkness. He promised to come back in 4 days (weekend) and gave me his cell phone number which I suspect is not standard practice, but he seemed to feel bad they had not finished. We spoke the next day and he told me his boss had other plans for him and that he could come in a week only. That day did not work for me so we ended up rescheduling for three weeks out as his first available time. So I had a non-functioning system for the entire time. I crawled down the hill and put plastic bags over the lines and conduits to protect them from the rain and dirt for that length of time. He did return on the appointed time (I phoned his own number to confirm and remind him) and the work was completed in 2.5 hours. He took the time to show me how the system worked. He did not know everything about it. A filter was left over and he said he had no idea what it was for. I read the manual and within five minutes had it installed myself. The system has worked great and we are pleased thus far after several weeks. I did have to patch some drill holes on my own. We were forced to buy a first years maintenance contract so I will be interested if they will actually come out at 6 and 12 months. It may be more trouble than it is worth. All in all, the installers were very good and seemed familiar with this type of work, but were badly managed so that it ruined the full experience. This could have been installed in one day. I felt bad for the installers who seemed somewhat like pawns in the process. They were conscientious and hard-working but not given enough time. I had been told by the estimator that they did have an understaffing problem in the bay area (too many jobs and not enough crew). I still got the feeling that it was more about selling product with the installation as an after-thought. I have received the permit forms in the mail and need to schedule the county inspection. I do not know yet how easy that will be. If the inspection shows any problems, I do not know how responsive the company will be to make corrections. So this review has that caveat.
    - Russell M.
  • Water heater pilot light would not ignite so I called a plumber who said it needed a new starter.  Unfortunately, when he returned he figured out it needed a whole new pilot light assembly which they did not have and would have to order.
    I called Ongaro and they had the part in stock.  They were willing to install it with their own part and then replace it with one I got from GE under warranty after it was shipped to me.  They got the water heater going the next day and I was only charged for labor. After the replacement part came to me I brought it to their office in San Anselmo.
    Very easy to deal with and they know what they are doing.
    - Marc D.
  • Matco made several service calls at all hours to troubleshoot an a/c unit problem. Matco supervisor gave prompt replies, great telephone customer service and on site troubleshooting during hot weather season. Matco supervisor showed kindness and offered assistance to both tenant and landlord. Fast turn around time on a temporary interim solution with ongoing troubleshooting. Friendly professional service all around.
    - Samantha P.
  • I have had Walt perform sheet metal work at our townhouse in the past. So when we needed a new furnace I gave him a call. He came to our unit within two days and gave us brochures and prices for several furnace options. After reviewing I followed up with questions and chose a furnace. Pederson ordered and installed the new furnace within a week. I was happy with the price and did not shop around. I highly recommend the service and workmanship.
    - Tim H.
  • unknown
    - Linda R.
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HVAC Contractors in San Anselmo

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